Role Description
CertifyOS is looking for a versatile IT Systems & Security Operations Specialist to bridge the gap between technical infrastructure management and security compliance. This mid-senior role is designed for a technical "all-rounder" who can manage L1 helpdesk escalations, lead complex system configurations, and ensure our organization remains audit-ready. As a critical member of our global infrastructure team, you will move beyond standard ticket resolution to focus on system improvement, automation, and advanced security governance.
Work Timing: Rotational shifts (Including Night Shifts)
Key Responsibilities
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Advanced Systems Configuration & Improvement
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Lead senior-level configuration and optimization of core SaaS platforms, including Google Workspace, JumpCloud (Identity Management), and Slack.
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Architect and maintain Single Sign-On (SSO) integrations and Identity and Access Management (IAM) policies across all enterprise tooling.
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Proactively identify bottlenecks in our current IT stack and implement technical solutions to enhance performance and user experience.
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Security Operations & Compliance Audits
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Proactively improving IT, Cloud, and Data security frameworks to mitigate risks.
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Conduct regular, comprehensive audits of user permissions and system logs to ensure compliance with the principle of least privilege.
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Conducting regular user access audits and monitoring security dashboards to lead technical vulnerability remediation.
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Monitor security dashboards (EDR/MDM) and lead the technical remediation of identified vulnerabilities across the endpoint fleet.
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IT Operations, Lifecycle Management & Support
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Serve as the primary senior technical resource for L1 Helpdesk analysts, resolving complex escalations that require deeper system access.
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Manage the full employee lifecycle, including ownership of end-to-end onboarding, offboarding, and asset retrieval processes, coordinating seamlessly with stakeholders.
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Security, Compliance & Client Due Diligence
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Lead responses to customer security questionnaires, RFPs, and TPRA/vendor security reviews, ensuring consistency and accuracy.
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Serve as a key point of contact for client-facing security and compliance inquiries during due diligence processes.
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Support the Security team in collecting and organizing evidence for SOC 2, HIPAA, and HITRUST audit readiness.
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Process Automation
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Design and implement automation scripts (Python/Bash) or low-code workflows to streamline repetitive IT tasks.
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Continuously improve the automated provisioning process to ensure new hires are fully productive within their first 24 hours.
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Performance, Reporting & OKRs
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Own and maintain weekly and monthly IT/Security OKRs, including tracking progress, reporting metrics, and taking full initiative ownership.
Qualifications
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5–8 years of progressive experience in IT Operations and Security.
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Advanced knowledge of Google Workspace administration, JumpCloud (or similar IDP/MDM), and GCP IAM.
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Deep experience in security frameworks (HIPAA/HITRUST/SOC 2), including hands-on experience supporting and maintaining SOC 2 audits.
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Deep hands-on experience supporting and maintaining SOC 2 compliance/audit readiness.
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Practical experience with scripting languages (Python) or automation tools to drive operational efficiency.
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Must be comfortable working in a rotational shift environment, including night shifts, to support our global 24/7 operations.
Preferred Qualifications
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Relevant certifications (e.g., CompTIA Security+, Google Professional Workspace Administrator).
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Previous experience in a high-growth startup or the healthcare technology industry.
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Strong communication skills with the ability to report technical progress directly to executive leadership.
Benefits
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100% coverage of health, dental, and vision insurance premiums for employees.
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Unlimited PTO, with at least two weeks off each year to recharge for US-based team members.
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Health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women in India.
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Commitment to building an inclusive environment where everyone feels valued and empowered.
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Reasonable accommodations during the application process available upon request.
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Commitment to pay transparency and fostering an open culture where compensation conversations are encouraged and respected.