CertifyOS

Title: People Operations Lead Location Remote US Employment Type Full time Location Type Remote Department PeopleOps Compensation - $120K – $150K • Offers Equity About CertifyOS CertifyOS is building the data infrastructure that powers modern healthcare. Today, healthcare organizations rely on fragmented and outdated provider data. This creates unnecessary administrative work, regulatory risk, and higher costs across the system. We’re solving that problem. Our API-first platform automates provider licensing, enrollment, credentialing, and network monitoring by connecting directly to hundreds of primary data sources. We help healthcare organizations maintain accurate, compliant, and reliable provider networks at scale. Our vision is simple: One API. One provider ID. Frictionless provider data. We’re backed by leading investors and built by a team with deep experience in provider data systems. At CertifyOS, we value authenticity, accountability, collaboration, results, and openness to feedback. We’re building a high-ownership team focused on solving real infrastructure problems that impact millions of patients. About the role: The People Ops Lead will report directly to the SVP of People and own the core operational backbone of our People function across a fast-growing, globally distributed team in the US and India. This is a hands-on, high-ownership role for someone who loves building the systems, policies, and day-to-day employee experience that let a high-growth startup scale without breaking. You will be our go-to expert on US benefits and compliance, the steward of our HRIS and people data, and the owner of our employee handbook and policy program. You'll be the first call when an employee needs support navigating a leave of absence, the point person for our annual benefits renewal, and the person making sure our compliance calendar is buttoned up in every jurisdiction where we hire. This role is ideal for someone who has seen what good looks like at a more mature company and wants to bring that playbook to a startup — while being pragmatic about what's right for our stage and size. What you’ll do: - Own US benefits end-to-end — lead the annual benefits renewal and assessment, manage broker and carrier relationships, drive open enrollment, and serve as the primary point of contact for employees on all benefits questions - Serve as the primary point of contact for all leaves of absence (FMLA, parental, medical, disability, personal) — coordinate across employees, managers, carriers, and third-party administrators to deliver a supportive, compliant experience - Maintain the HRIS as the single source of truth for employee data — ensure data integrity, build clean reporting and dashboards for leadership, and produce the analytics that drive headcount, attrition, DEI, and compensation decisions - Own our employee handbook and compliance program across the US and India — draft, review, and update policies to keep pace with changing employment law and the needs of a growing team - Manage our compliance calendar across both geographies — federal, multi-state, and local US filings (EEO-1, ACA, 5500, workers' comp, state-specific leave registrations) and India statutory filings (PF, ESIC, professional tax, gratuity, etc.) - Partner with Finance and our PEO/EOR providers on payroll accuracy, reconciliations, and audit support across the US and India - Build scalable, well-documented processes for the moments that matter — onboarding, offboarding, role changes, leaves, and benefits events — that hold up as we grow - Act as a trusted advisor to employees and managers, translating policy into plain language and resolving issues with empathy and discretion - Support broader People team initiatives including performance cycles, compensation reviews, and organizational planning. What you’ll need: - 5+ years of progressive People Operations experience, with meaningful time in a high-growth startup environment - Deep expertise in US benefits administration — renewals, plan design, broker management, open enrollment, and leave of absence management - Working knowledge of US federal and multi-state employment law (FLSA, FMLA, ADA, ACA, PWFA, state-specific leave and pay transparency laws) - Experience supporting employees in both the US and India would be a plus - Hands-on HRIS ownership (Rippling, Gusto, BambooHR, HiBob, Workday, or similar) with strong instincts for data hygiene, reporting, and analytics - Exceptional project management skills and attention to detail — you see around corners and don't let balls drop - Clear, empathetic communicator who builds trust with employees at every level and knows how to translate complex policy into plain language - Comfort operating with ambiguity and a bias toward building pragmatic, scalable solutions that fit our stage Compensation & Benefits at Certify: The base salary range for this role is $120,000 – $150,000 USD annually. The actual base salary offered will depend on a variety of factors, including but not limited to the candidate's relevant experience, skills, qualifications, education or training, internal equity, and work location. This range reflects base salary only and is one component of CertifyOS's total rewards package, which also includes: - Meaningful equity in the form of stock options - 100% of medical, dental, and vision insurance premiums covered for employees - Unlimited PTO policy and paid company holidays - No meeting Thursdays so you can stay heads down to get work done - 401(k) - 16 weeks of paid parental leave - Remote-first work environment with a home office / WFH stipend The posted range is a good-faith estimate at the time of posting and may be adjusted in the future. This posting is not a guarantee of employment or a specific compensation amount. Benefits of Working at Certify At Certify, we’re building with intention and taking care of the people doing the work. Your well-being matters to us. We provide 100% coverage of health, dental, and vision insurance premiums for employees. Our US-based team benefits from unlimited PTO, with at least two weeks off each year to recharge. In India, employees are supported with health insurance, statutory leave benefits, and additional wellness (menstrual) leave for women. We are an equal opportunity employer committed to building an inclusive environment where everyone feels valued and empowered to do their best work, and we welcome applicants from all backgrounds and experiences. If you require reasonable accommodations during the application process, please contact recruiting@certifyos.com. We are also committed to pay transparency and foster an open culture where compensation conversations are encouraged and respected.

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States • Complete applications for provider credential, licensure or payor enrollment on behalf of Certify customers • Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy • Interact with providers and clients over email whenever additional information may be required • Assist with monitoring or new client implementation projects as needed • Summarize your research findings and draft them in clear and concise guideline documents for Certify customers • Assist with other ad hoc projects as needed

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States • Complete applications for provider licensure or payor enrollment on behalf of CertifyOS customers • Validate and authenticate information updated on the licensing platform and ensure 100% accuracy • Summarize your research findings and draft them in clear and concise guideline documents for CertifyOS customers • Assist with other ad hoc projects as needed

• Own and manage technical support tickets from intake to resolution using tools such as Zendesk / Jira. • Investigate and resolve platform issues, data discrepancies, automation failures, and workflow errors. • Clearly document findings, root causes, and resolutions for each issue. • Provide timely updates to customers and internal stakeholders to ensure transparency and confidence. • Analyze logs, API responses, database records, and system behavior to identify root causes. • Perform SQL queries and data validation to support investigations. • Reproduce issues in lower environments when required. • Work closely with Engineering, Operations, Product, and Customer Success teams to resolve complex issues. • Escalate bugs with clear reproduction steps, logs, and impact analysis. • Assist Ops teams by identifying technical vs process-driven issues and routing accordingly. • Proactively identify recurring issues and suggest preventive measures. • Participate in incident response, RCA creation, and post-incident reviews. • Create and maintain internal documentation, runbooks, and troubleshooting guides. • Identify gaps in support processes and recommend improvements. • Help standardize ticket-handling procedures and best practices.

• Own end-to-end delivery of features (design → deployment → support) • Build scalable, maintainable systems for evolving product needs • Partner with product to clarify requirements and deliver practical solutions • Improve reliability and code quality through strong engineering practices • Participate in on-call rotation and contribute to operational excellence

• Lead operational workstream components of implementation and onboarding process for new client partners • Support clients as they complete standard implementation tasks • Act as the main liaison between Implementation and Operations teams • Develop a deep understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management • Maintain a seamless client experience from contract execution to go-live

• Serve as the Tier 1 frontline support for our organization. • Be the primary point of contact for all incoming IT requests. • Ensure fast and efficient resolution of technical issues for our 300+ employees. • Work closely with the senior team to maintain our IT assets and contribute to our self-service knowledge base.

• Monitor security dashboards (SIEM, EDR), perform initial triage and investigation of security alerts, and assist with managing endpoint protection systems. • Assist in scheduling and executing internal vulnerability scans; track and report on remediation efforts for identified security gaps. • Support the collection of evidence for regulatory audits (e.g., system logs, access reports) and assist in drafting and updating IT security policies and procedures. • Help conduct user awareness training programs, including phishing simulations and security best practices education for the entire organization.

• Build and Lead the Internal Accounting Engine • Insourcing & Strategy: Lead the full migration of accounting data and processes from our external vendors to our internal systems. • Team Leadership: Mentor, and manage a team of direct reports to handle day-to-day operations. • The Close: Establish and own a "Fast Close" process (target: 5 business days) that provides leadership with timely visibility into performance. • Automation First: Build systems, tools and implement automation first tools to drive scale. • Scalable Systems and Internal Controls • GL System: Ownership of a scalable GL system. Either enhancing our current setup or implementing a new tool for rapid scale. • AR/AP Systems: Evaluate and own AR/AP tech stack. Enhance current tech set up or evaluate systems to better help us scale. • Compliance Framework: Design and implement robust internal controls and SOPs to ensure audit readiness and prevent leakage. • SaaS Specifics: Manage complex revenue recognition (SaaS, Usage based, Hybrid, ROI based models). • Treasury and Global Tax Management • Cash Oversight: Manage local and international cash flow, ensuring optimized working capital as we scale. • Tax Compliance: Ensure 100% compliance with Indian GST, TDS, and Corporate Tax laws, while coordinating with US/Global entities. • Audit Management: Act as the primary point of contact for external auditors, ensuring clean, efficient annual audits.

• Research, interpret, and evaluate information relevant to provider licensure and continuing medical education in the United States. • Complete applications for provider credentials, licensure or payor enrollment on behalf of Certify customers. • Validate and authenticate information updated on the credentialing, licensing platform and ensure 100% accuracy. • Interact with providers and clients over email whenever additional information may be required. • Assist with monitoring or new client implementation projects as needed. • Summarize your research findings and draft them in clear and concise guideline documents for Certify customers. • Assist with other ad hoc projects as needed.