Title: Collections Care and Access Assistant - LTE Apply for Job Job ID 21428 Location Madison Agency Historical Society Full/Part Time Part-Time Regular/Temporary Temporary Classification Code 63200 Classification Title Curator Job Description: Introduction The Wisconsin Historical Society, considered one of the nations finest historical institutions, is a State of Wisconsin government agency as well as a mission-driven entrepreneurial organization. The Wisconsin Historical Society (WHS), founded in 1846, ranks as one of the largest, most active and diversified state historical societies in the nation. As both a state agency and a private membership organization, its mission is to help people connect to the past by collecting, preserving, and sharing stories. At its core, WHS believes that increasing the publics knowledge of history has profound societal, cultural, and economic benefit. Its library, archives and collections, historic sites and museums, historic preservation office, and extensive educational programs and community outreach are focused on our vision to enrich and transform lives through unparalleled access to history. Click here for more information about WHS' mission, vision, and core values. Position Summary Under the general direction of the Director of Collections Care and Access and in close collaboration with departmental staff, this position will support projects and activities related to best practices in the care and access of the collection during an exciting period of growth and capacity building. This role requires an individual with a broad interest in history and cultural heritage collections and a willingness to learn and apply new skills. Responsibilities primarily fall into the following areas: Duties and Responsibilities: - Track, document, clean, and organize collections to support collections workflows related to the Wisconsin History Center, including collections care and preparation for display - Aid with collection access and use tracking and documentation projects with data entry and updating databases as appropriate - Support general access and use of the State Archive Preservation Facility as assigned, including Wisconsin Historical Foundation led tours, private tours, public research, and staff scholarship related to the Wisconsin History Center - Assist with facilities care by maintaining clean facility and secure storage standards Salary Information Pay is $18.00 per hour. This classification is in schedule and class 13-04. Please note this is a Limited Term Employment position so it does not include paid time off or benefits upon hire. Job Details A criminal background check will be conducted by WHS prior to an offer of employment to determine if the circumstances of any conviction may be related to the job. This is a Limited Term Employment (LTE) position and limited to 1,039 hours. This position will be part time and average 20 hours per week. Wisconsin residency is required for Limited Term Employment positions. Limited Term Employment (LTE) positions are not civil service classified positions, do not give any rights to permanent civil service classified positions and do not lead to permanent status. WHS does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. Certain positions within WHS may allow remote/work from home flexibility for a portion of their work schedule, depending on the needs of the position and the work unit. This topic and any remote work flexibility that may be available will be discussed in more detail in the interview process. Qualifications - Strong written and verbal communication skills, ability to use them as part of daily work - Ability to work independently and/or in close collaboration with teams - Working knowledge and interest of museum and cultural heritage collections - Comfortable asking questions and contributing to evolving workflows while respecting different perspectives - Ability to remain flexible and adjust to shifting priorities and project needs - Interest and willingness to learn new technology or databases for collections documentation - Ability to handle, measure, and/or move boxes and equipment weighing up to 40 pounds - Ability to ascend and descend a ladder to remove or relocate material on shelves - Have valid driver's license and be able to drive a vehicle We are an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.#BI-Remote #LI-Remote About the role: As a Collections Representative, your core responsibility will be to proactively contact customers with overdue accounts, understand their financial challenges, and collaboratively identify solutions to help them maintain consistent loan payments. This position requires comfort and expertise in navigating and resolving difficult customer situations with professionalism and empathy. Responsibilities: - Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments. - Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current. - Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy. - Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution. - Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database. Requirements: - A minimum of 1 year of experience in a high volume debt collections environment, successfully managing both inbound and outbound calls and consistently meeting daily call volume targets. - Exceptional conflict resolution and communication skills, including proven proficiency in active listening and the application of de-escalation techniques during challenging calls. - Strong negotiation abilities, capable of balancing adherence to company policy with genuine customer empathy to secure successful payment arrangements or settlements. - Demonstrated high level of self-management for remote work, including superior time management, strict schedule adherence, and the ability to maintain focus, attention to detail, and perform multiple tasks simultaneously. - Proven ability to think quickly and logically to creatively problem solve and resolve difficult issues effectively under pressure. Compensation: The budgeted hourly rate for this position is $18.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. This role is fully remote but requires candidates to live in IL, IN, IA, MO, TX, UT, WI, or WY. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

• The Collections Clerk will be responsible for assisting the collections team with all assigned functions. • Responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. • Handle telephone collections on past due accounts receivables • Implement and monitor payment plans • Responsible for call handling and chargebacks • Responsible for quality assurance monitoring • Assist with special requests for both internal and external customers. • Document activity and maintain follow up on all accounts • Respond to customer AR calls with regards to account inquiries. • Provide documentation to customers requesting invoices, statements, etc.

Title: Collections Specialist Location: Rockville, MD Job Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. - Do you have excellent verbal and written communication skills? - Are you an independent worker? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Collections Specialist to join our dynamic team! About us: Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: We are currently seeking an Collections Specialist to assist the Default Prevention and Recovery department in monitoring loans that are in default in the credit union loan portfolio as well as providing support services in managing the process of loan extensions, loan modifications and foreclosures Requirements A day in the life of a Collections Specialist will include: - Independently prioritizing and executing daily collection activities; contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up. - Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys. Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases. Reviewing and updating all tracking spreadsheets. - Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing. - Assisting in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures. - Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately. - Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed. Updating all member accounts within established timeframes to achieve maximum collection of past due debts. - Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner. Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: - Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) - Fully funded deductible (HMO Plan) - 401k employer matching contribution - Income protection with life insurance, short and long-term disability - Paid time off, holiday leave & birthday leave - Educational assistance - Commuter benefits program and more! Pay: $52,621 - $56,000 annually (or $25.30 - 27.59/hr) depending on experience and qualifications. Location: We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. $52,621 - 56,000 Annually (or $25.30 - 27.59/hr)