Role Description The Collections Specialist / Senior Collections Specialist will support YA's accounts receivable collection efforts by managing customer portfolios, performing proactive follow-up on outstanding balances, resolving payment issues, documenting collection activities, and partnering with internal and external stakeholders to support timely cash collections and aging reduction. This role works closely with customers, insurance carriers, attorneys, operations teams, and finance partners to maintain accurate receivable records and drive successful collection outcomes. YA is hiring at both the Collections Specialist and Senior Collections Specialist levels. Candidates will be considered for the appropriate level based on: - Industry experience - Years of experience - Complexity of collections portfolios managed - Demonstrated ability to independently resolve collection challenges This is a fully remote role open to candidates located anywhere in the United States. Qualifications - 2–5+ years of accounts receivable, collections, billing, customer service, or related finance experience - Experience collecting on professional services invoices within a project-based organization is strongly preferred, including: - Building consulting - Engineering - Construction consulting - Forensic consulting - Architecture - Environmental consulting - Insurance services - Similar professional services environments - Strong analytical and problem-solving skills - Excellent organization, follow-up, documentation, and time-management skills - Professional communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Strong attention to detail and commitment to accurate recordkeeping - Proficiency in Microsoft Office applications, including Excel - Experience with ERP or accounting systems such as NetSuite preferred - Experience with reporting tools such as Power BI is a plus - Demonstrated ability to support peers, share knowledge, and help drive accountability within a team environment Requirements - Manage complex collection portfolios, including: - Escalated accounts - Aged balances - Disputed receivables - Legal-related accounts - High-priority insurance carrier receivables - Partner with carriers, attorneys, customers, internal finance teams, operations, and leadership to identify payment barriers and drive timely resolution - Perform proactive follow-up on outstanding invoices, payment status, portal submissions, claim documentation, and other collection requirements - Review account history, billing details, statements of insurance, customer correspondence, and supporting documentation to determine appropriate collection actions - Serve as an escalation point for complex customer issues and support resolution of disputes, short payments, unapplied payments, and documentation gaps - Assist with prioritizing collection activities, monitoring aging trends, and identifying accounts requiring management attention or escalation - Support team members by sharing best practices, answering process questions, reviewing collection approaches, and helping ensure consistent execution - May serve as a team lead and may assume supervisory responsibilities over time, including: - Coaching - Workload coordination - Performance follow-up - Process compliance - Prepare collection updates, account notes, aging commentary, and reporting insights to support management review and month-end reporting - Contribute to process improvement initiatives related to collections workflows, escalation procedures, reporting, documentation standards, and cash application coordination Benefits - Employee-focused culture - Strong commitment to work-life balance - 100% remote work - Flexible vacation - Paid family care and sick leave - Parental leave - Comprehensive benefits - 401(k) with company match Fraudulent Recruitment Alert Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message. All official email communications regarding your application will come from notify@dayforce.com or directly from a member of our talent team using an yagroup.com domain name. If you suspect any fraudulent activity, please contact us directly at careers@yagroup.com .

• lead a team of collections professionals • set strategic and operational direction for your team • drive quarterly reductions in past-due AR balances • own end-to-end collections operations • lead onboarding, training, and implementation of BPO partners • maintain and enforce corporate credit policy

Role Description The Collections Specialist is responsible for managing a complex portfolio of accounts and leading collection strategies to ensure timely recovery of outstanding payments and minimize bad debt exposure. This role applies advanced knowledge of accounts receivable and collections principles to evaluate risk, resolve escalated and non-routine issues, and determine appropriate courses of action. - Manages a portfolio of high-risk, high-value, and complex customer accounts; develops and executes tailored collection strategies to drive resolution and reduce financial exposure. - Evaluates account status, payment trends, and risk indicators to determine appropriate collection approach, exercising independent judgment in situations that may not be fully addressed by established procedures. - Leads resolution of escalated, sensitive, or non-routine collection issues by analyzing root causes, collaborating with cross-functional partners, and determining appropriate corrective actions. - Investigates and independently resolves billing discrepancies, disputes, and account issues, ensuring timely and accurate resolution while balancing customer relationships and financial outcomes. - Identifies delinquency trends, systemic issues, and process gaps; recommends and supports implementation of process improvements to enhance collection effectiveness and reduce recurring issues. - Serves as a subject matter expert for collections policies, procedures, and systems; provides guidance to team members and supports consistent application of best practices. - Reviews and monitors aging reports and account performance metrics; takes proactive action to mitigate risk and improve collection outcomes. - Ensures accurate and complete documentation of collection activities, escalations, and account resolutions in compliance with internal controls and reporting requirements. - Partners with Billing, Pricing, Operations, and leadership to resolve complex issues, influence decision-making, and improve end-to-end accounts receivable processes. - Supports month-end close activities, including account reconciliation, reporting, and identification of variances or risks impacting financial results. - Mentors and supports onboarding of team members, providing guidance on complex issue resolution, best practices, and effective collection strategies. - Prioritizes workload, balances competing priorities, and independently manages assignments in a fast-paced environment while meeting performance expectations. - Maintains a high level of professionalism and customer focus while managing sensitive or escalated client interactions. Qualifications - Bachelor’s degree in accounting, finance or a related field from an accredited college or university preferred. - Five (5) years of related experience in accounts receivable, collections, or related financial operations including managing complex accounts, escalations and customer disputes, or equivalent combination of education and experience required. - Demonstrated leadership presence with the ability to mentor, coach, and influence junior team members. - Strong analytical and problem-solving capabilities with process improvement focus. - Demonstrated ability to handle complex collection matters and escalations. - Solid understanding of accounting principles related to accounts receivable and collections. - Strong communication, negotiation, and interpersonal skills with the ability to influence outcomes, mentor peers, and effectively manage sensitive or escalated customer situations. - Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite) and Microsoft Excel (intermediate proficiency with pivot tables and VLOOKUPs preferred). - High attention to detail and accuracy in financial reporting and data entry. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Customer service-oriented with a positive attitude and ability to resolve disputes professionally. - Experience with automated Accounts Receivable systems and tools (e.g., High Radius). - Knowledge of the TPA industry. - Ability to work in a team environment. - Ability to meet or exceed Performance Competencies. Benefits - Flexible work schedule. - Referral incentive program. - Career development and promotional growth opportunities. - A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. Company Description

• Manages a portfolio of customer accounts and proactively contacts clients regarding overdue balances using a variety of communication methods, applying established collection practices and sound judgment to secure payment. • Reviews and evaluates account status, aging, and payment history to determine appropriate collection actions within defined policies and procedures. • Investigates and resolves billing discrepancies, payment issues, and customer inquiries by analyzing account data and collaborating with Billing, Pricing, and Operations teams. • Interprets policies, procedures, and account information to resolve moderately complex collection issues and recommend appropriate solutions. • Escalates non-routine, highly complex, or sensitive matters to management when they exceed established authority or guidelines. • Maintains accurate and complete documentation of collection activities, customer interactions, and account resolutions within designated systems. • Prepares and analyzes aging reports and account reconciliations to support collections activity and financial accuracy. • Communicates collection policies, payment expectations, and account status clearly and professionally to customers and internal stakeholders. • Identifies recurring payment or billing issues and communicates trends or observations to management to support process improvement efforts. • Supports month-end close activities by preparing accounts receivable reports, reconciling balances, and ensuring accuracy of financial data. • Prioritizes work, manages competing deadlines, and completes assignments independently while adhering to established processes and performance expectations. • Delivers a high level of customer service, maintaining professionalism and positive working relationships throughout the collections process.