• The Collections Clerk will be responsible for assisting the collections team with all assigned functions. • Responsible for each account that would need any special handling for customer satisfaction, which may include account research and customer requests. • Handle telephone collections on past due accounts receivables • Implement and monitor payment plans • Responsible for call handling and chargebacks • Responsible for quality assurance monitoring • Assist with special requests for both internal and external customers. • Document activity and maintain follow up on all accounts • Respond to customer AR calls with regards to account inquiries. • Provide documentation to customers requesting invoices, statements, etc.

Title: Collections Specialist Location: Rockville, MD Job Description NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID.Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award! We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success. - Do you have excellent verbal and written communication skills? - Are you an independent worker? If so, then Lafayette Federal may have the perfect opportunity for you! We are currently seeking a Collections Specialist to join our dynamic team! About us: Our Difference: What makes Lafayette Federal cutting-edge? Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work! In addition to our Top Workplaces recognition by USA Today, we have also been recognized nationally by (1) Newsweek’s America’s Best Bank’s list, (2) we’ve received a 5-star rating from Bauer financial, and (3) we’ve also received national recognition by S&P Global’ s Top Performing Credit Union’s! Our Culture: Lafayette Federal is about inclusion, diversity, high performance, and new opportunities. Teamwork and our sense of community also make Lafayette Federal a great place to work. Each person is valued for his or her unique set of skills. We share a common devotion to the people we serve, participating in charity events throughout each year and giving back to the community. Our Opportunities: Professional development, training, and certification is a priority for our employees. We want you to reach your career goals and provide support that leads to opportunities of advancement within the industry. About the role: We are currently seeking an Collections Specialist to assist the Default Prevention and Recovery department in monitoring loans that are in default in the credit union loan portfolio as well as providing support services in managing the process of loan extensions, loan modifications and foreclosures Requirements A day in the life of a Collections Specialist will include: - Independently prioritizing and executing daily collection activities; contacting members for payment via telephone and email, timely documents and maintaining collection notes and performing appropriate follow-up. - Monitoring and documenting all legal cases as well as tracking documentation sent to collection attorneys. Performing the appropriate follow-up with collection attorneys to ensure due diligence on all legal cases. Reviewing and updating all tracking spreadsheets. - Monitoring, reviewing and updating exception, delinquent and matured loan reports; ensuring timely member billing and loan payment processing. - Assisting in activities related to loss mitigation to include loan extensions, loan modifications and foreclosures. - Maintaining mortgage and consumer collection queues to ensure legal action and consumer loan charge offs are performed timely and accurately. - Ensuring that procedures regarding account sweeps, member notifications and collection notes are followed. Updating all member accounts within established timeframes to achieve maximum collection of past due debts. - Troubleshooting and resolving member and internal inquiries in a timely, friendly and professional manner. Ensuring all written and verbal member correspondence and all related information are documented and/or scanned accurately and timely into the Asset Recovery system. Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including: - Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan) - Fully funded deductible (HMO Plan) - 401k employer matching contribution - Income protection with life insurance, short and long-term disability - Paid time off, holiday leave & birthday leave - Educational assistance - Commuter benefits program and more! Pay: $52,621 - $56,000 annually (or $25.30 - 27.59/hr) depending on experience and qualifications. Location: We are headquartered in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment. $52,621 - 56,000 Annually (or $25.30 - 27.59/hr)

Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position. Compensation: $16-18 per hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Responsibilities: - Outbound calling and accepting incoming calls regarding past due accounts - Securing payments on accounts that are past due Qualifications - High School diploma or equivalent - Previous experience in monitoring rent collections and managing delinquencies - 2 years of previous experience in property management - FDCPA knowledge - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to exchange accurate information effectively over the phone Requirements - Minimum internet speed requirements for remote work: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Role Description The Collections Specialist / Senior Collections Specialist will support YA's accounts receivable collection efforts by managing customer portfolios, performing proactive follow-up on outstanding balances, resolving payment issues, documenting collection activities, and partnering with internal and external stakeholders to support timely cash collections and aging reduction. This role works closely with customers, insurance carriers, attorneys, operations teams, and finance partners to maintain accurate receivable records and drive successful collection outcomes. YA is hiring at both the Collections Specialist and Senior Collections Specialist levels. Candidates will be considered for the appropriate level based on: - Industry experience - Years of experience - Complexity of collections portfolios managed - Demonstrated ability to independently resolve collection challenges This is a fully remote role open to candidates located anywhere in the United States. Qualifications - 2–5+ years of accounts receivable, collections, billing, customer service, or related finance experience - Experience collecting on professional services invoices within a project-based organization is strongly preferred, including: - Building consulting - Engineering - Construction consulting - Forensic consulting - Architecture - Environmental consulting - Insurance services - Similar professional services environments - Strong analytical and problem-solving skills - Excellent organization, follow-up, documentation, and time-management skills - Professional communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Strong attention to detail and commitment to accurate recordkeeping - Proficiency in Microsoft Office applications, including Excel - Experience with ERP or accounting systems such as NetSuite preferred - Experience with reporting tools such as Power BI is a plus - Demonstrated ability to support peers, share knowledge, and help drive accountability within a team environment Requirements - Manage complex collection portfolios, including: - Escalated accounts - Aged balances - Disputed receivables - Legal-related accounts - High-priority insurance carrier receivables - Partner with carriers, attorneys, customers, internal finance teams, operations, and leadership to identify payment barriers and drive timely resolution - Perform proactive follow-up on outstanding invoices, payment status, portal submissions, claim documentation, and other collection requirements - Review account history, billing details, statements of insurance, customer correspondence, and supporting documentation to determine appropriate collection actions - Serve as an escalation point for complex customer issues and support resolution of disputes, short payments, unapplied payments, and documentation gaps - Assist with prioritizing collection activities, monitoring aging trends, and identifying accounts requiring management attention or escalation - Support team members by sharing best practices, answering process questions, reviewing collection approaches, and helping ensure consistent execution - May serve as a team lead and may assume supervisory responsibilities over time, including: - Coaching - Workload coordination - Performance follow-up - Process compliance - Prepare collection updates, account notes, aging commentary, and reporting insights to support management review and month-end reporting - Contribute to process improvement initiatives related to collections workflows, escalation procedures, reporting, documentation standards, and cash application coordination Benefits - Employee-focused culture - Strong commitment to work-life balance - 100% remote work - Flexible vacation - Paid family care and sick leave - Parental leave - Comprehensive benefits - 401(k) with company match Fraudulent Recruitment Alert Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message. All official email communications regarding your application will come from notify@dayforce.com or directly from a member of our talent team using an yagroup.com domain name. If you suspect any fraudulent activity, please contact us directly at careers@yagroup.com .