Role Description After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. This is a remote/work from home position. Compensation: $16-18 per hour based on experience Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Responsibilities: - Outbound calling and accepting incoming calls regarding past due accounts - Securing payments on accounts that are past due Qualifications - High School diploma or equivalent - Previous experience in monitoring rent collections and managing delinquencies - 2 years of previous experience in property management - FDCPA knowledge - Professional phone etiquette and solid negotiating skills - Positive attitude and strong customer service aptitude - Ability to problem solve and multitask - Willingness to maintain confidentiality - Ability to exchange accurate information effectively over the phone Requirements - Minimum internet speed requirements for remote work: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload Benefits - Work from home - Paid training - Team-oriented work environment - Growth opportunity - Generous bonus opportunity - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Role Description The Collections Specialist / Senior Collections Specialist will support YA's accounts receivable collection efforts by managing customer portfolios, performing proactive follow-up on outstanding balances, resolving payment issues, documenting collection activities, and partnering with internal and external stakeholders to support timely cash collections and aging reduction. This role works closely with customers, insurance carriers, attorneys, operations teams, and finance partners to maintain accurate receivable records and drive successful collection outcomes. YA is hiring at both the Collections Specialist and Senior Collections Specialist levels. Candidates will be considered for the appropriate level based on: - Industry experience - Years of experience - Complexity of collections portfolios managed - Demonstrated ability to independently resolve collection challenges This is a fully remote role open to candidates located anywhere in the United States. Qualifications - 2–5+ years of accounts receivable, collections, billing, customer service, or related finance experience - Experience collecting on professional services invoices within a project-based organization is strongly preferred, including: - Building consulting - Engineering - Construction consulting - Forensic consulting - Architecture - Environmental consulting - Insurance services - Similar professional services environments - Strong analytical and problem-solving skills - Excellent organization, follow-up, documentation, and time-management skills - Professional communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Strong attention to detail and commitment to accurate recordkeeping - Proficiency in Microsoft Office applications, including Excel - Experience with ERP or accounting systems such as NetSuite preferred - Experience with reporting tools such as Power BI is a plus - Demonstrated ability to support peers, share knowledge, and help drive accountability within a team environment Requirements - Manage complex collection portfolios, including: - Escalated accounts - Aged balances - Disputed receivables - Legal-related accounts - High-priority insurance carrier receivables - Partner with carriers, attorneys, customers, internal finance teams, operations, and leadership to identify payment barriers and drive timely resolution - Perform proactive follow-up on outstanding invoices, payment status, portal submissions, claim documentation, and other collection requirements - Review account history, billing details, statements of insurance, customer correspondence, and supporting documentation to determine appropriate collection actions - Serve as an escalation point for complex customer issues and support resolution of disputes, short payments, unapplied payments, and documentation gaps - Assist with prioritizing collection activities, monitoring aging trends, and identifying accounts requiring management attention or escalation - Support team members by sharing best practices, answering process questions, reviewing collection approaches, and helping ensure consistent execution - May serve as a team lead and may assume supervisory responsibilities over time, including: - Coaching - Workload coordination - Performance follow-up - Process compliance - Prepare collection updates, account notes, aging commentary, and reporting insights to support management review and month-end reporting - Contribute to process improvement initiatives related to collections workflows, escalation procedures, reporting, documentation standards, and cash application coordination Benefits - Employee-focused culture - Strong commitment to work-life balance - 100% remote work - Flexible vacation - Paid family care and sick leave - Parental leave - Comprehensive benefits - 401(k) with company match Fraudulent Recruitment Alert Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also will not request money for the purchase of business equipment or conduct interviews solely via text message. All official email communications regarding your application will come from notify@dayforce.com or directly from a member of our talent team using an yagroup.com domain name. If you suspect any fraudulent activity, please contact us directly at careers@yagroup.com .

Role Description As the Manager, Collections, you will lead a team of collections professionals (including both onshore FTEs and offshore BPO partners) responsible for end-to-end B2B collections activity. You will set the strategic and operational direction for your team, balancing performance management, process optimization, and cross-functional partnership to drive measurable improvements in collections results. Your leadership will directly impact the company's ability to scale, support revenue growth, and deliver a seamless customer payment experience. You Will Get To: - Lead, coach, and develop a high-performing collections team (onshore FTEs and BPO supervisors), including recruiting, hiring, performance management, career development, and headcount forecasting. - Drive quarterly reductions in past-due AR balances and improvements in days-to-pay; establish, monitor, and report on operational KPIs and OKRs using analytics to identify trends and corrective actions. - Own end-to-end collections operations: account management, escalation handling, status updates, and quality control and auditing across onshore and offshore teams. - Lead onboarding, training, and implementation for BPO partners and systems; maintain process documentation and drive continuous improvement. - Maintain and enforce the corporate credit policy, including monitoring credit reviews and approvals. - Collaborate cross-functionally with Finance, Accounting, Sales, and Customer Success to streamline issue resolution and improve the customer payment journey. - Identify and implement automation and system enhancements using tools such as Zuora, HighRadius, and Salesforce. - Contribute to broader Finance Operations scaling initiatives and conduct monthly collection reviews with each Zillow product team. Qualifications - 6+ years of experience in B2B credit and collections, including at least 2 years leading teams or team leads. - Proven track record of driving measurable improvements in key collections metrics, including days overdue, days to pay, and dispute resolution cycle time. - Deep expertise in the full order-to-cash process, including collections operations, cash applications, and accounting for bad debt and sales allowances. - Experience with collections and financial systems such as Zuora, HighRadius, Salesforce, Workday, Oracle, or SAP, and proficient in Excel and Google Sheets for data management and reporting. - Strong operational focus and a demonstrated ability to build and refine collections workflows; comfortable leveraging AI tools to identify and automate manual processes at scale. - Experience managing BPO or offshore vendor relationships, including onboarding, training, and performance oversight. - Balance business acumen with empathy in customer-facing situations and bring significant experience in customer negotiations and issue resolution. - Clear and effective communication across levels, with strong critical thinking, problem-solving, and organizational skills. Requirements - Remote position; employees may live in any of the 50 United States, with limited exceptions. - In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $77,400.00 - $123,600.00 annually. - In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $73,500.00 - $117,500.00 annually. - Eligible for equity awards based on factors such as experience, performance, and location. - Employees will not be paid below the salary threshold for exempt employees in the state where they reside. Benefits - Competitive base salary. - Equity awards based on experience, performance, and location. Company Description At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing, and renting with greater ease and confidence. - Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025. - Included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture.

Role Description The Collections Specialist is responsible for managing a complex portfolio of accounts and leading collection strategies to ensure timely recovery of outstanding payments and minimize bad debt exposure. This role applies advanced knowledge of accounts receivable and collections principles to evaluate risk, resolve escalated and non-routine issues, and determine appropriate courses of action. - Manages a portfolio of high-risk, high-value, and complex customer accounts; develops and executes tailored collection strategies to drive resolution and reduce financial exposure. - Evaluates account status, payment trends, and risk indicators to determine appropriate collection approach, exercising independent judgment in situations that may not be fully addressed by established procedures. - Leads resolution of escalated, sensitive, or non-routine collection issues by analyzing root causes, collaborating with cross-functional partners, and determining appropriate corrective actions. - Investigates and independently resolves billing discrepancies, disputes, and account issues, ensuring timely and accurate resolution while balancing customer relationships and financial outcomes. - Identifies delinquency trends, systemic issues, and process gaps; recommends and supports implementation of process improvements to enhance collection effectiveness and reduce recurring issues. - Serves as a subject matter expert for collections policies, procedures, and systems; provides guidance to team members and supports consistent application of best practices. - Reviews and monitors aging reports and account performance metrics; takes proactive action to mitigate risk and improve collection outcomes. - Ensures accurate and complete documentation of collection activities, escalations, and account resolutions in compliance with internal controls and reporting requirements. - Partners with Billing, Pricing, Operations, and leadership to resolve complex issues, influence decision-making, and improve end-to-end accounts receivable processes. - Supports month-end close activities, including account reconciliation, reporting, and identification of variances or risks impacting financial results. - Mentors and supports onboarding of team members, providing guidance on complex issue resolution, best practices, and effective collection strategies. - Prioritizes workload, balances competing priorities, and independently manages assignments in a fast-paced environment while meeting performance expectations. - Maintains a high level of professionalism and customer focus while managing sensitive or escalated client interactions. Qualifications - Bachelor’s degree in accounting, finance or a related field from an accredited college or university preferred. - Five (5) years of related experience in accounts receivable, collections, or related financial operations including managing complex accounts, escalations and customer disputes, or equivalent combination of education and experience required. - Demonstrated leadership presence with the ability to mentor, coach, and influence junior team members. - Strong analytical and problem-solving capabilities with process improvement focus. - Demonstrated ability to handle complex collection matters and escalations. - Solid understanding of accounting principles related to accounts receivable and collections. - Strong communication, negotiation, and interpersonal skills with the ability to influence outcomes, mentor peers, and effectively manage sensitive or escalated customer situations. - Proficiency in accounting software (e.g., QuickBooks, SAP, Oracle, NetSuite) and Microsoft Excel (intermediate proficiency with pivot tables and VLOOKUPs preferred). - High attention to detail and accuracy in financial reporting and data entry. - Ability to manage multiple priorities and meet deadlines in a fast-paced environment. - Customer service-oriented with a positive attitude and ability to resolve disputes professionally. - Experience with automated Accounts Receivable systems and tools (e.g., High Radius). - Knowledge of the TPA industry. - Ability to work in a team environment. - Ability to meet or exceed Performance Competencies. Benefits - Flexible work schedule. - Referral incentive program. - Career development and promotional growth opportunities. - A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one. Company Description