• Monitor delinquent homeowner accounts and AR aging reports • Follow up with homeowners regarding outstanding assessments, fees, and balances • Process payments, adjustments, credits, and payment plans • Maintain accurate owner ledgers and account records in AppFolio • Prepare and send collection notices, demand letters, and account statements in accordance with HOA policies • Respond to homeowner inquiries regarding account balances, payments, and collection status • Communicate professionally while resolving billing disputes and payment concerns • Coordinate payment arrangements and follow up on outstanding commitments • Manage homeowner accounts and collections activities within AppFolio • Update account notes, payment records, and collection statuses • Generate AR aging reports and collections reports for management review • Reconcile homeowner payments and ensure proper posting to owner ledgers • Coordinate with HOA managers, accounting teams, and legal partners when escalation is required • Maintain organized financial documentation and audit-ready records • Assist with month-end AR reconciliation and reporting

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents • Review, cancel and file claims against ancillary insurance products • Manage customer warranty and Gap Claims • Total Loss vehicle processing • Consumer data entry • Impound repossession handling • Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email • Establish and monitor payment plans • Review and make recommendations for repossessions • Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions • Answer incoming vendor communications (i.e., phone, emails, faxes, etc.) • Perform other job-related duties as assigned

• Research unpaid claims, determine denial root cause, and perform appropriate follow up actions to ensure timely claim adjudication. • Identify and take appropriate action for the billing of secondary or tertiary insurances. • Keeps informed on all current applicable third-party payer regulations and requirements. • Communicates payer trends and patterns to management. • Document within a patient’s record all actions taken related account resolution. • Review, comprehend and execute payer logic within negotiated contracts. • Prioritize workflow to reduce or eliminate bad debt flow resulting in a reduction in days in AR. • Meet and maintain productivity and audit standards. • Other duties as assigned by management.

• Responsible for administering and providing oversight for a wide variety of credit and collection functions. • Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts. • Oversees the process of gathering, compiling, and maintaining basic credit information. • Maintains records on credit risks, delinquent accounts and incomplete files. • Responds to all communications and requests for assistance from the branches in a timely manner.