Role Description
At HP, we understand the unique challenges faced by military personnel transitioning to civilian life. Our Military Bridge program, in partnership with Hiring for Heroes, offers a tailored 12-week curriculum to equip those transitioning out of active duty with the skills and support needed for successful transition their careers.
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Customer Zero & Product Leadership:
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Own the Customer Zero strategy for TIO products, positioning HP as a reference customer for Better Together, HP IQ, and enterprise business solutions.
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Represent HP’s internal business needs as a lead customer voice in product planning, prioritization, and release decisions.
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Partner with product management teams to influence roadmaps, feature validation, and quality readiness using real‑world enterprise usage.
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Drive value hypothesis definition, validation, and measurement for new product capabilities, including AI‑enabled experiences.
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Software Product Management & Delivery:
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Apply modern software product management practices across the full SDLC—from discovery and requirements definition through development, deployment, measurement, and iteration.
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Translate business objectives into clear product requirements, epics, and success metrics.
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Define and track KPIs, outcome metrics, and before/after snapshots tied to employee productivity, experience (DEX), and business impact.
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Leverage Agile, Lean, and hypothesis‑driven development methods (e.g., incremental delivery, A/B testing, experimentation).
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AI & Intelligent Product Enablement:
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Champion the deployment of practical AI‑powered capabilities within TIO products, including analytics, insights, automation, and decision support.
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Partner with AI, data, and platform teams to ensure model governance, data quality, risk controls, and explainability are embedded in product deployments.
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Use HP’s internal environment to surface AI performance insights that inform product differentiation and market messaging.
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Enterprise Deployment & Operations:
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Own end‑to‑end operational readiness for Customer Zero deployments, ensuring reliability, adoption, and measurable business value.
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Lead issue management, incident remediation, and product feedback loops in partnership with engineering and operations teams.
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Enable continuous improvement by capturing quantitative and qualitative insights from production usage.
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Executive Governance & Go‑to‑Market Influence:
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Establish and manage executive‑level governance forums to prioritize product deployments and investment decisions.
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Partner with marketing, sales, and product teams to shape go‑to‑market assets, including demos, customer stories, executive briefings, and thought leadership.
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Facilitate customer advisory sessions and internal showcase events that demonstrate HP’s real‑world product outcomes.
Qualifications
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Bachelor’s degree or equivalent experience; advanced degree (MBA, MS) preferred.
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10–12+ years of experience spanning software product management, enterprise IT, or digital platform delivery.
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Demonstrated experience with end‑to‑end SDLC, including Agile development, release management, and post‑launch optimization.
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Proven background in enterprise software, platforms, or digital workplace solutions.
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Experience operating as a customer advocate or customer zero within a product organization strongly preferred.
Key Skills & Competencies
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Software Product Management: roadmap development, backlog prioritization, KPI definition, value measurement.
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Agile & Lean Delivery: iteration, experimentation, hypothesis testing, cross‑functional execution.
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AI & Data Literacy: applied AI use cases, analytics, AI governance concepts, and data‑driven decision making.
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Enterprise Systems Thinking: understanding how platforms, data, security, and operations work together at scale.
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Executive Communication: ability to influence senior leaders with clear narratives grounded in data.
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Cross‑Functional Leadership: proven success leading initiatives across product, engineering, IT, marketing, and business teams.
What Success Looks Like
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TIO products are proven, trusted, and measurably valuable inside HP before market release.
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Product teams regularly leverage Customer Zero insights to improve quality, adoption, and differentiation.
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HP employees experience simpler, smarter, AI‑enabled digital work powered by Better Together, HP IQ, and business solutions.
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HP’s external customers see HP as a credible, operationally mature leader that truly runs its business on its own technology.
Benefits
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Full time schedule.
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No shift premium (United States of America).
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Equal Opportunity Employer (EEO).