Role Description At DOC SERVICES, we perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US, our full certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing downtime and minimizing the impact on our customers’ bottom line. Electromechanical Field Service Technicians meet customer and company expectations while providing a variety of service including but not limited to: - Reactive service - Preventative service - Electrical service - Mechanical service - Hydraulic service - Pneumatic service Work out of their home and respond to all service calls for customers as scheduled by their DSM. Equipment type and response times vary depending upon customer and company needs. Qualifications - High school diploma or GED required - Minimum two years of equipment repair experience or combination of training and experience - Strong electrical and mechanical knowledge; ability to read and understand schematics - Use computer applications including Microsoft Office and call management software - Know and understand safety regulations required as it relates to equipment repair - Strong organization skills; self-motivated and detail oriented - Valid driver’s license and good driving record along with proof of insurance - Satisfactory background check is required - Maintain a professional appearance and behavior, and a positive attitude - Written, verbal and electronic communication skills Requirements - Perform billable work by maintaining, troubleshooting and servicing equipment - Abide by all OSHA, customer and DOC safety regulations including PPE requirements - Respond to all service calls within customer expectations and DOC requirements - Provide all documentation as required by customer and DOC through handheld device - Perform cost effective service and repairs while maintaining quality - Seek out technical support while onsite timely so as not to prolong time spent to remedy a repair - Available to be reached via phone for reactive service repairs unless otherwise approved - Order the correct parts needed for the repair - Maintain inventory on hand and keep organized for the ability to quickly find the part when needed for the job - Arrive to job on-time and prepared with tools, instructions, parts and safety equipment - Travel to and from customer locations - Perform inventory reconciliation accurately and as scheduled - Return parts as requested, following instructions and in a timely fashion - As directed by DSM, evaluate preventable service problems at customer locations and educate or make recommendations to customer - Other duties as needed Working Conditions - This position will require you to work independently with minimal supervision - Ability to stand, bend, and drive for extended periods of time - Lift up to 50 lbs - Work at heights of more than 6 ft

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting. • Prepare material lists for service activities, ensuring all materials, parts, and equipment meet quality standards and are available. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Build and maintain positive customer relationships to enhance satisfaction. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Proactively detect potential equipment failures and recommend corrective actions. • Identify and suggest product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents promptly.

Role Description Are you a skilled problem-solver with a passion for technical support and customer service? We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers. This position will also require the ability to travel as needed while working remotely, up to 80%. - Provide technical and sales support to customers, including: - Evaluating customer claims for warranty disposition - Scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates - Assisting Engineering/Manufacturing in design recommendations and new equipment inspections - Promptly respond to customer and vendor inquiries, collaborating and communicating effectively to determine urgency and the type of need, and explaining complex issues and resolutions. - Effectively provide remote and onsite technical support to customers on all aspects of equipment operation, including: - New system commissioning - Personnel training on operations and maintenance - Troubleshooting of in-service problems and repair supervision - Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings. - Precisely inspect and test materials and machinery, including but not limited to: - Performing instrument loop checks - System safety checks to ensure correct operations and accordance with all safety regulations and policies - Correctly inspect and verify dimensions of parts to ensure conformance to specifications. - Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance. Qualifications - A minimum of three (3) years of field service support and hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry. - Experience working with industrial fuel fired equipment/engineered systems preferred. - Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. - Basic knowledge of raw materials, production processes, and basic machinery. - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models. - Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD). - Ability to travel by land and air up to 80%, both domestically and globally. - Valid driver’s license and US Passport, or ability to obtain required. - Ability to work extended hours based on the needs of the business. Benefits - For a full summary of Pyrotek's benefit offerings, please click HERE . Company Description Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

• Provide shop and classroom instruction on CNC machine installation, calibration, troubleshooting, and repair • Teach assigned classes in full compliance with NTT and client policies, tailoring delivery to varied learner backgrounds and skill levels • Remain current in subject matter through professional development and contribute suggestions for program improvement and growth • Follow all company policies and procedures and perform additional professional duties that support high-quality instruction