Pyrotek

• Manage the administration of Pyrotek benefit and leave programs • Coordinate the administration of employee benefit programs • Analyze existing benefit and leave policies and practices • Prepare and distribute effective written and verbal information • Manage leave entitlement program • Ensure compliance of benefit and leave programs with legal requirements • Analyze self-insured medical plan costs • Consult with and advise employees on eligibility and related matters

• Support sales leadership by managing targeted accounts and coordinating sales activities • Lead sales staff for an assigned geographic territory • Develop team capabilities that cultivate business opportunities • Research and address all customer problems and requests • Establish positive working relationships with internal and external partners

• Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. • Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. • Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision. • Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings. • Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. • Correctly inspect and verify dimensions of parts to ensure conformance to specifications. • Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

• Provide standard and advanced technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. • Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. • Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of standard and complex in-service problems and repair supervision. • Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. • Correctly inspect and verify dimensions of parts to ensure conformance to specifications. • Thoroughly investigate customer complaints to determine if a warranty claim should be approved; make a failure determination as to whether the failure is due to customer error, or if the failure is an internal design or external supplier issue that needs routed to the functional manager for corrective action per the SNIF® Quality Management System. • Effectively provide timely and detailed reports to the central office based on diagnosis during customer visits, including technical issues, maintenance recommendations and resolutions. • Competently identify opportunities and organize efforts to minimize expenses and maximize efficiencies. • Thoughtfully provide technical training to end-users during installation and commissioning to ensure equipment is operated and maintained properly.

Role Description Are you a skilled problem-solver with a passion for technical support and customer service? We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers. This position will also require the ability to travel as needed while working remotely, up to 80%. - Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections. - Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions. - Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision. - Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings. - Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies. - Correctly inspect and verify dimensions of parts to ensure conformance to specifications. - Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance. Qualifications - A minimum of three (3) years of field service support and hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry. - Experience working with industrial fuel fired equipment/engineered systems preferred. - Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures. - Basic knowledge of raw materials, production processes, and basic machinery. - Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. - Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD). - Ability to travel by land and air up to 80%, both domestically and globally. - Valid driver’s license and US Passport, or ability to obtain required. - Ability to work extended hours based on the needs of the business. Benefits

• Support revenue growth by selling a portfolio of consumables, equipment, and technical services • Build strong customer relationships, prospect new accounts, and meet/exceed sales targets • Prepare purchase agreements and communicate customer demands internally • Conduct regular facility visits for customer support and technical solutions • Collaborate with internal teams to ensure order fulfillment and resolve issues

• Generate revenue growth for Pyrotek’s products and solutions in the aluminum foundry industry • Manage and grow assigned sales territory accounts by building strong customer relationships • Develop and negotiate customer agreements, pricing, and supply terms • Provide technical support and sales solutions • Conduct regular customer facility visits • Monitor competitor activities and strategize with management on sales tactics • Utilize the CRM system to complete trip reporting and maintain customer relationship communications

• Manage and grow assigned sales territory accounts • Creating a mutually beneficial working relationship with customers • Promptly providing technical support and resolutions to customers • Prospecting new customers, preparing pricing, and presenting quotations