• Supporting tier 3 technical support team with escalations and provide product knowledge expertise. • Resolving issues that were unable to bring to resolution by lower support tiers • Providing workarounds to mitigate product defects. • Developing scripts for custom configurations and solutions • Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes. • Contributing to knowledge base and technical competence by providing product and training to the team.

• Provide outstanding technical support to internal and external customers. • Troubleshoot and resolve complex technical issues, becoming a product expert. • Collaborate with Engineering, Product, and Customer Success to solve customer challenges. • Identify, propose, and lead process improvements and automation initiatives. • Ensure SLA compliance while effectively prioritizing support cases based on impact. • Document solutions and contribute to the team's knowledge base. • Mentor teammates and act as an escalation point for complex cases. • Drive continuous improvements to elevate the quality and efficiency of the Support team.

• Manage and monitor telecommunications systems and networks, identifying and preventing events that may cause slowdowns, instability, or downtime. • Administer and monitor clients' networks, ensuring performance, security, and availability. • Analyze data traffic to identify patterns, trends, bottlenecks, failures, and potential threats. • Perform medium-complexity configurations on routers, switches, antennas, servers, and other network devices. • Configure IP addresses, VLANs, security policies, static and dynamic routing, among other features. • Diagnose and resolve incidents related to connectivity, infrastructure, and network performance. • Provide customer support and technical assistance via phone, email, and WhatsApp. • Log, track, resolve, and close tickets, keeping information complete and up to date. • Execute software and firmware updates, security patches, and technical reviews. • Create, review, and maintain technical documentation, including diagrams, procedures, IP records, configurations, and security policies. • Build test environments, develop test cases, and carry out medium-complexity simulations. • Evaluate new technologies, analyze products, and support system deployments. • Manage network resources, access profiles, and security controls. • Share knowledge, mentor new colleagues, and participate in technical forums and discussions.

Role Description AECOM is seeking an Acquisition Support Analyst for one of our offices in Sacramento, CA. This role is open to remote work. This role provides critical support across all functions of the Real Property Branch, including acquisitions, relocations, condemnation, and property management. This role focuses on processing payment requests, maintaining accurate data and records, and preparing and reviewing real property documents to ensure timely and efficient project delivery. Job Responsibilities - Provide administrative support for acquisitions, relocations, condemnation, and property management tasks - Process and track payment requests, invoices, and related documentation - Maintain accurate records, databases, and document files - Assist with preparing and reviewing real estate documents and correspondence - Coordinate task tracking and communication between teams and stakeholders - Support meetings, data entry, and general office functions - Notarize documents, if certified Qualifications - BA/BS + 4 years of relevant experience or demonstrated equivalency of experience and/or education - General knowledge of real estate and accounting practices and principles - Able to take direction, clarify if uncertain of request, and make appropriate notes to understand and appropriately respond to consultants, and interface effectively and/or collaborate with others - Ability to work well with others and able to develop trust rapport with consultants, colleagues, and other departments - Ability to complete all tasks in a timely manner, while maintaining high professional standards - Capability to track & manage specific tasks pertinent to each project - Must be able to handle multiple tasks - Strong interpersonal and communication skills, with the ability to build effective working relationships - Proven ability to take initiative, demonstrate accountability, and ensure accuracy in all work performed - Solid knowledge and experience in real estate processes and accounting principles - Certified Notary Public with experience handling official documentation - Some travel may be required Requirements - Sponsorship is not offered for this role - All newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment Benefits - Medical, dental, vision, life, AD&D, disability benefits - Paid time off, leaves of absences, voluntary benefits - Perks, flexible work options - Well-being resources, employee assistance program - Business travel insurance, service recognition awards - Retirement savings plan, employee stock purchase plan