Role Description AECOM is seeking an Acquisition Support Analyst for one of our offices in Sacramento, CA. This role is open to remote work. This role provides critical support across all functions of the Real Property Branch, including acquisitions, relocations, condemnation, and property management. This role focuses on processing payment requests, maintaining accurate data and records, and preparing and reviewing real property documents to ensure timely and efficient project delivery. Job Responsibilities - Provide administrative support for acquisitions, relocations, condemnation, and property management tasks - Process and track payment requests, invoices, and related documentation - Maintain accurate records, databases, and document files - Assist with preparing and reviewing real estate documents and correspondence - Coordinate task tracking and communication between teams and stakeholders - Support meetings, data entry, and general office functions - Notarize documents, if certified Qualifications - BA/BS + 4 years of relevant experience or demonstrated equivalency of experience and/or education - General knowledge of real estate and accounting practices and principles - Able to take direction, clarify if uncertain of request, and make appropriate notes to understand and appropriately respond to consultants, and interface effectively and/or collaborate with others - Ability to work well with others and able to develop trust rapport with consultants, colleagues, and other departments - Ability to complete all tasks in a timely manner, while maintaining high professional standards - Capability to track & manage specific tasks pertinent to each project - Must be able to handle multiple tasks - Strong interpersonal and communication skills, with the ability to build effective working relationships - Proven ability to take initiative, demonstrate accountability, and ensure accuracy in all work performed - Solid knowledge and experience in real estate processes and accounting principles - Certified Notary Public with experience handling official documentation - Some travel may be required Requirements - Sponsorship is not offered for this role - All newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment Benefits - Medical, dental, vision, life, AD&D, disability benefits - Paid time off, leaves of absences, voluntary benefits - Perks, flexible work options - Well-being resources, employee assistance program - Business travel insurance, service recognition awards - Retirement savings plan, employee stock purchase plan

• Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders • Extensively research and document technical customer issues and clearly communicate to the larger organization. • Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate. • Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.

• Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction. • Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom). • Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services. • Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds. • Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback. • Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues. • Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements. • Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams. • Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed. • Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary. • Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable. • Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.

• Serve as the primary RIS technical support resource for customer healthcare IT projects. • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. • Ensure compliance with healthcare regulatory standards and internal IT policies. • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. • Deliver product and service training to administrators, service-level users, and customers as needed. • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. • Integrate and support solutions within public cloud environments and DeepHealth platforms. • Design, implement, document, and support technical solutions that meet customer and organizational requirements. • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.