Cogeco

Role Description The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class technical support service to help oxio pursue its fast growth and continue to be one of the most loved ISPs in Canada. Our Agent is responsible for delivering excellent technical support to current oxio customers. - Provide direct customer support by working with customers, determining issues, evaluating and analyzing symptoms, and documenting actions and outcomes in a variety of tools. - Own and is accountable for driving the resolution of customer incidents across multiple services, within established SLAs. - Concisely summarizes and documents customer issues, operational issues, and processes for handoff to other agents as needed, or for continuous improvement purposes. - Attends workshops or training sessions on new products, services, or technologies as needed. - Performs under pressure in a high-paced environment, while working with empathy and understanding toward customers who may be experiencing difficulties. - Prioritizes and manages workload independently, handling multiple concurrent customer conversations effectively. - Supports the broader Customer Care organization with incident management, and general customer service tasks from time to time. - Identifies opportunities and implements approved changes to increase departmental, team, and individual performance. - Concisely summarizes current states for any customer issue and jumps in to assist the team as needed. - Liaise with other areas of the business or team to support end-to-end solutions. - Encourage and demonstrate lean approaches, curiosity, continual learning, and empathy towards others. - Detect operational efficiency problems and address it in collaboration with supervisors and stakeholders involved. - Use appropriate escalation as required to remove roadblocks. - Promote a no blame and no fear culture where team members take calculated risks and celebrate your team's failures as much as successes. - Foster a continuous improvement culture, one that gives trust openly and responsibility freely. - Ensure customers are notified of pending changes to, and issues affecting, the services and kept up-to-date until issues closed. - Ensure every interaction with, or on behalf of, a customer is logged so anyone else in the company can see the history. - Perform meaningful and insightful root cause analysis and coach team members on the same. - Actively participate in, and improve, incident and problem management practices. - Remain calm and collected in the midst of crisis and demonstrate leadership at all times. Qualifications - Post-secondary degree in Engineering, Networking or Computer Science, or an equivalent combination of education and related work experience as asset. - 2+ years of experience in a technical support role. - 2+ years of experience with Slack. - 2+ years of experience working with Google Apps. - 2+ years of experience with Jira, Remedy, and Confluence is considered an asset. Requirements - Strong communication skills (written and verbal). - Passion for problem-solving and surprising customers. - Passion for and demonstrated experience in providing amazing customer experiences. - Positive attitude and demonstrated curiosity. - Demonstrated use of Continuous Improvement and Learning throughout career. - Strong understanding of the Internet, wired and wireless networking standards, and protocols. - Genuinely positive attitude and a keen interest to continually learn, experiment, and improve self and others. - Self-motivated with the ability to take initiative in identifying and resolving problems independently. - Great sense of humour and respect for others. - Demonstrated ability to remain calm in times of high pressure. Benefits - Work-from-home opportunity available throughout Canada. - Flexibility with respect to hours of work, including evenings, weekends, and general holidays when scheduled. - Commitment to diversity and inclusion in the workplace. - Focus on health and well-being of employees.

Role Description The Retention Specialist position is an employee home-based role that provides excellent customer service with a focus on building loyalty and creating lasting value-based relationships. The Specialist handles inbound and outbound inquiries regarding customers requesting to downgrade or disconnect Cogeco services. The mandate is to maximize all retention and sales opportunities, resolve customer issues and ensure an optimal level of quality customer service in a timely and professional manner. The expectation of this position is that specialists are driven to achieve and exceed their targets. This role thrives on resilience and demonstrating strong negotiation skills in order to save customers from disconnecting Cogeco services. This is a province-wide (ON), remote / work-from-home (WFM) position. Responsibilities - Handle customers’ requests to downgrade or disconnect Cogeco services. - Resolve customer issues and build value in Cogeco’s products and services. - Call various outbound customer lists to maximize retention and sales opportunities. - Offer outstanding service and customer focus to retain and acquire customers. - Answer customer inbound phone inquiries and provide customized solutions. - Demonstrate integrity and empathy in all customer dealings. - Promote and upsell products and services with each customer contact. - Review and investigate competitor information to provide accurate information. - Resolve billing inquiries and service discrepancies. - Efficiently handle escalated customer inquiries and offer customized solutions. - Assist with other departmental requests and perform special projects as assigned. - Ensure health and safety measures are followed at all times. - Be responsive to both external and internal customers’ needs. Qualifications - High School Diploma required. - Post-secondary education preferred. - Minimum 1 year of experience preferred. - 1-2 years of previous experience in a call center environment preferred. - Proven customer service skills and superior first call resolution skills. - Performance at a high standard and consistently meets all KPI expectations. Requirements - Strong communication skills (written and verbal). - Prior retention, sales, and telemarketing experience preferred. - Detail-oriented with the ability to analyze and troubleshoot customer issues. - Self-motivated with the ability to take initiative and resolve problems independently. - Demonstrates professional interpersonal skills with a winning customer service attitude. - Open to change with a learning attitude towards work. - Experience in Google Suite applications is an asset. - Must have previous experience working with PCs and demonstrated navigation abilities within a Windows environment. - A general understanding of broadband, telecom, cable, and internet industries is an asset. - Flexibility with respect to hours of work as business needs change. - Willingness to work rotating shifts in a 24/7 environment. Benefits - Flexibility: We think that what you do matters, at work and at home. - Fun: We laugh a lot, making every day brighter. - Discounted services: Enjoy amazing services at home. - Rewarding Pay: Attractive compensation packages with a great culture. - Benefits: Comprehensive coverage. - Career Evolution: Tools to achieve your career goals. - Technology: Opportunity to manage and shape the industry.

Role Description In this role, the specialist contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier-grade provisioning systems, operations applications, and the databases and operating systems that support them. Furthermore, the individual acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco. Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. This specialist role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability. Qualifications - 5+ years in the Cable/MSO environment or similar industry - Good understanding of DOCSIS, IP Video, and Packet Cable - Understanding of eMTA, cable modems and ONT/ONU operations - Knowledge of control platforms (DAC, CMTS, OLT, vCMTS) - Good understanding of IP4 and IP6 - Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop) - Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancers - Comprehension of the DHCP, DNS, SNMP, and TFTP protocols - Strong working experience with DOCSIS provisioning - Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS - Understanding of network connectivity and troubleshooting - Clear and effective communication skills, both written and spoken - Ability to thrive in a dynamic, fast-paced environment - Exceptional troubleshooting, analytical and technical aptitude - Great organizational, time management, and problem-solving skills - Experience working in a fast paced Agile environment - Experience with daily operation of Cisco CNR/PRN and RDU/PCP - Experience with Incognito ecosystem - Experience building and understanding Cable Modem configuration files - Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications - Experience with configuration of CPE using TR-069 and related specifications - MySQL, Perl, PHP, BASH, Tomcat, Apache, NGINX - Experience with PacketCable and SIP - Experience with SNMP - Experience with troubleshooting tools such as Wireshark - Advanced experience with Linux based servers and VM technologies - Working experience with MySQL, MongoDB, MariaDB - Scripting/coding experience would be preferred (Bash, Python, JSON, YAML, XML) - AI automation experience, Google based tools - Pacemaker, fence, Kafka, RabbitMQ Requirements - Availability to resolve urgent provisioning environment problems outside of business hours Benefits - Creating a culture where all colleagues can bring their best selves to work - Professional development opportunities - Commitment to health and well-being of colleagues - Environment that welcomes and nurtures all Company Description At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com

Role Description In this role, the engineer contributes to the full systems engineering lifecycle by developing scalable, high-quality solutions for customer premises equipment (CPE) activation. Responsibilities include assisting in the design, deployment, and upkeep of carrier-grade provisioning systems, operations applications, and the databases and operating systems that support them. Furthermore, the individual acts as the Application Administrator for the operations, provisioning, and CPE activation platforms that underpin the infrastructure for all of Breezeline and Cogeco. Overseeing the regional provisioning landscape, the Provisioning Engineer manages, maintains, and continuously monitors HSD provisioning systems, including associated PON and HSD service platforms. This specialist role requires a deep understanding of Cable TV infrastructure, HSD environments, and network troubleshooting, alongside proficiency in protocols like DOCSIS, DHCP, and TFTP. The successful candidate will demonstrate the ability to lead multiple projects simultaneously while applying superior troubleshooting expertise to ensure system reliability. Job Responsibilities - Installs, administers, configures and maintains CPE activation, provisioning, and operations applications including operating systems and related software - Provides 'on call' support to resolve CPE activation, provisioning, and operations application issues after normal business hours - Monitor and manage full stack Incognito provisioning - Monitor and manage Cisco PNR, RDU DOCSIS provisioning - Monitor and manage regional IP assignment and usage as related to HSD services - Proactively anticipate service needs and changes and react accordingly - Work with other team members to provide support and backup - Assist with the development, analysis, configuration, and implementation of service changes - Project planning, including cost analysis and timeline estimates - Working with other regional teams such as TechOps, TAC, ASG and BSG in troubleshooting one-off and regional service issues - Working with other regional engineers in testing of new products and services - Work with vendors and other third-parties as necessary for product support and integration - Participate in future technology direction discussions leveraging experience and active research - Documentation of systems and application design and configuration - Participate in off-hours maintenance as necessary Qualifications - 5+ years in the Cable/MSO environment or similar industry - Good understanding of DOCSIS, IP Video, and Packet Cable - Understanding of eMTA, cable modems and ONT/ONU operations - Knowledge of control platforms (DAC, CMTS, OLT, vCMTS) - Good understanding of IP4 and IP6 - Strong knowledge of troubleshooting tools (i.e tcpdump, netstat, iostat, traceroute, snoop) - Solid understanding of LAN/WAN topology, network protocols (TCP/IP, FTP, NFS), switches, firewalls, and load balancers - Comprehension of the DHCP, DNS, SNMP, and TFTP protocols - Strong working experience with DOCSIS provisioning - Understanding of Cable RF infrastructure, specifically how this relates to DOCSIS - Understanding of network connectivity and troubleshooting - Availability to resolve urgent provisioning environment problems outside of business hours - Clear and effective communication skills, both written and spoken - Ability to thrive in a dynamic, fast-paced environment - Exceptional troubleshooting, analytical and technical aptitude - Great organizational, time management, and problem-solving skills - Experience working in a fast paced Agile environment - Experience with daily operation of Cisco CNR/PRN and RDU/PCP - Experience with Incognito ecosystem - Experience building and understanding Cable Modem configuration files - Experience activating/maintaining CPE per the DOCSIS, PacketCable, and SNMP specifications - Experience with configuration of CPE using TR-069 and related specifications - MySQL, Perl, PHP, BASH, Tomcat, Apache, NGINX - Experience with PacketCable and SIP - Experience with SNMP - Experience with troubleshooting tools such as Wireshark - Advanced experience of with Linux based servers and VM technologies - Working experience with MySQL, MongoDB, MariaDB - Scripting/coding experience would be preferred (Bash, Python, JSON, YAML, XML) - AI automation experience, Google based tools - Pacemaker, fence, Kafka, RabbitMQ Benefits - Competitive salary - Medical coverage (including prescription and vision plans) - Dental coverage - Life Insurance (1x salary at no cost to employee) - Long and short-term disability insurance (no cost to employee) - Voluntary employee, spousal, and child life insurance - Company recognized Holidays with additional Floating Holidays - Paid Time Off (PTO) programs - Comprehensive Flex Work Policy - 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) - Participation in the Employee Bonus Plan - Participation in the Cogeco Stock Purchase Plan - Complimentary and discounted broadband services (for those in our service area) - Tuition Reimbursement - Headspace Membership - Opportunities for LinkedIn Learning subscriptions for select colleagues

Role Description The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class technical support service to help oxio pursue its fast growth and continue to be one of the most loved ISPs in Canada. Our Agent is responsible for delivering excellent technical support to current oxio customers. - Provide direct customer support by working with customers, determining issues, evaluating and analyzing symptoms, and documenting actions and outcomes in a variety of tools. - Owns and is accountable for driving the resolution of customer incidents across multiple services, within established SLAs. - Concisely summarizes and documents customer issues, operational issues, and processes for handoff to other agents as needed, or for continuous improvement purposes. - Attends workshops or training sessions on new products, services, or technologies as needed. - Performs under pressure in a high-paced environment, while working with empathy and understanding toward customers who may be experiencing difficulties. - Prioritizes and manages workload independently, handling multiple concurrent customer conversations effectively. - Supports the broader Customer Care organization with incident management, and general customer service tasks from time to time. - Identifies opportunities and implements approved changes to increase departmental, team, and individual performance. - Concisely summarizes current states for any customer issue and jumps in to assist the team as needed. - Liaise with other areas of the business or team to support end-to-end solutions. - Encourage and demonstrate lean approaches, curiosity, continual learning, and empathy towards others. - Detect operational efficiency problems and address it in collaboration with supervisors and stakeholders involved. - Use appropriate escalation as required to remove roadblocks. - Promote a no blame and no fear culture where team members take calculated risks and celebrate your team's failures as much as successes. - Foster a continuous improvement culture, one that gives trust openly and responsibility freely. - Ensure customers are notified of pending changes to, and issues affecting, the services and kept up-to-date until issues closed. - Ensure every interaction with, or on behalf of, a customer is logged so anyone else in the company can see the history. - Perform meaningful and insightful root cause analysis and coach team members on the same. - Actively participate in, and improve, incident and problem management practices. - Remain calm and collected in the midst of crisis and demonstrate leadership at all times. Qualifications - Post-secondary degree in Engineering, Networking or Computer Science, or an equivalent combination of education and related work experience as asset. - 2+ years of experience in a technical support role. - 2+ years of experience with Slack. - 2+ years of experience working with Google Apps. - 2+ years of experience with Jira, Remedy, and Confluence is considered an asset. Requirements - Fluency in English and French (spoken and written) required to collaborate with stakeholders in Quebec, Ontario and the United States. - Passion for problem-solving and surprising customers. - Passion for and demonstrated experience in providing amazing customer experiences. - Positive attitude and demonstrated curiosity. - Demonstrated use of Continuous Improvement and Learning throughout career. - Strong understanding of the Internet, wired and wireless networking standards, and protocols. - Genuinely positive attitude and a keen interest to continually learn, experiment, and improve self and others. - Self-motivated with the ability to take initiative in identifying and resolving problems independently. - Great sense of humour and respect for others. - Demonstrated ability to remain calm in times of high pressure. Benefits - Flexibility is required with respect to hours of work as this role is for customer support including evenings, weekends, and general holidays when scheduled. - Hours of work are subject to change on a weekly basis as business needs evolve, and are highly subject to change depending on customer demand, or in emergency situations like a service incident or crises. - All agents must take all necessary measures to ensure their own health and safety, and that of their co-workers. They must comply with all Health & Safety instructions, guidelines, policies, and procedures issued by the Company.

Role Description The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class customer service to help the oxio brand pursue its fast growth and continue to be one of the most loved ISPs in Canada. The Customer Care team is responsible for delivering excellent support and service to current and prospective oxio customers. - Consistently supporting a culture of customer service, sales, and retention - Providing great customer service and driving customer satisfaction scores individually and as part of a team - Delivery of key performance metrics (e.g. subscriptions, cancellations, employee satisfaction) - Acting as a brand ambassador, promoting oxio products, services and values to drive continuous improvement This position is a permanent, work-from-home opportunity available throughout Canada. Qualifications - High school diploma required - Post-secondary education preferred - Minimum 1-3 years’ experience in a sales and customer service environment, preferably in the call center industry - Strong communication skills (written and verbal) - Proven speed and accuracy in typing - Proven customer service skills - Performance at a high standard and consistently meets all KPI expectations - Demonstrated interpersonal skills with a winning customer service attitude and professional digital communication etiquette - Detail-oriented with the ability to analyze and troubleshoot customer issues - Self-motivated with the ability to take initiative and resolve problems independently - Monitors own quality of work - Open to change with a learning attitude towards work and to contribute to teams - Prior inbound/outbound chat sales and/or telephone sales experience is required - Must have previous experience working with PCs and demonstrated navigation abilities within a Windows environment - Experience in the Google Suite of applications is preferred - A general understanding of broadband, telecom, cable, and internet industries is an asset Requirements - Provides day-to-day customer service and support functions to current and prospective oxio customers - Provide support to customers by offering creative or standard solutions that drive optimal customer outcomes - Troubleshoot scenarios with other agents to ensure process compliance as well as process effectiveness, in pursuit of the key performance indicators - Responsible for delivering high customer satisfaction scores through excellent customer service and solutions, and achieving subscriber targets (e.g., growth, churn) - Embrace and support a culture of performance, personal accountability & collaboration among peers - Identify and propose ways to improve employee satisfaction and experience - Promotes and upsells products and services with each customer contact for new and existing customers and processes the order - Answers customer chat inquiries, offering customized solutions and options while responding to questions or problems - Highlights the features and benefits of our services and products, confidently handling competitive issues - Manage customers chatting to downgrade or disconnect oxio services for non-competitive reasons - Makes all required efforts to retain customers that express their intent to cancel their subscription or downgrade their services - Responsible for accurate data input using prescribed applications and processes for all customers’ add, move, and change requests - Assists with other departmental requests as required and performs special projects as assigned - Actively participates in corporate-initiated selling skills training and new procedural enhancements - Efficiently handles, troubleshoots and resolves escalated customer inquiries for all systems Benefits - Flexibility with respect to hours of work, including evenings, weekends, and general holidays when scheduled - Hours of work are subject to change on a weekly basis as business needs evolve - Compliance with all Health & Safety instructions, guidelines, policies, and procedures issued by the Company

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : Work From Home About Our Company Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA). Why Work At Breezeline? As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us. About The Job Position Summary: Breezeline’s retention team is focused on going above and beyond during each customer interaction, to provide a memorable experience and to surpass customer expectations. The retention team is responsible for engaging and retaining customers requesting to voluntarily disconnect or downgrade services through inbound and outbound efforts by reselling the value of Breezeline products and services. Responsibilities: - Retain voluntary disconnects through: - Customer engagement and going through the discovery process to understand how the current level of services are working for the customer and identify PAIN points where the service might not be meeting current and future needs. - Product positioning, reselling a new solution to fit the customers’ current and future needs. - Promote advance technology and services that enhance the customer experience; More speed, TiVo, Managed WiFi - Handle customer escalations in an attempt to resolve and retain customer relationships. - Proactive retention - Inbound and Outbound outreach to existing customers in old legacy offers to convert into a new offer with advanced products to enhance the customer experience. - Reselling a new solution to stay competitive and ensure customers are getting the best experience using our products and service. - Exchange old outdated equipment for new equipment. - Competitive Intel - Stay up to date and utilize tools provided to understand competitive offers in each market place and help customers compare and to be able to speak to the advantages, value and benefits that Breezeline provides. - Quality Customer Experience - Adopt one call resolution; provide solutions and complete follow-up to resolve problems. - Communication skills; active listening skills and the ability to communicate in a professional and positive manner. - Attention to detail; adopts detailed procedures and policies to ensure accuracy when placing orders and communicating advice to customers. - Enthusiastic about promoting current products and services. - Other duties may be assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of Database software; Internet software and Word Processing software. Certificates, Licenses, Registrations None. Other Skills and Abilities Experience in Customer Billing Relations Management (CRM) preferred. Other Qualifications None. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. Specific vision abilities required by this job include close vision and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Locations: Position must be in the Breezeline footprint: Connecticut, Delaware, Florida, Pennsylvania, Ohio, Maine, Maryland, New Hampshire, South Carolina, Virginia, and West Virginia. Available Benefits: - Competitive salary - Medical coverage (including prescription and vision plans) - Dental coverage - Life Insurance (1x salary at no cost to employee) - Long and short-term disability insurance (no cost to employee) - Voluntary employee, spousal, and child life insurance - Company-recognized Holidays with additional Floating Holidays - Paid Time Off (PTO) programs - Comprehensive Flex Work Policy - 401(k) plan eligibility (company match 50% up to 5% of eligible contributions) - Participation in the Employee Bonus Plan - Participation in the Cogeco Stock Purchase Plan - Complimentary and discounted broadband services (for those in our service area) - Tuition Reimbursement - Opportunities for LinkedIn Learning subscriptions for select colleagues Location : Cumberland, MD Company : Breezeline At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com