• Own technical customer issues from initial report to resolution, communicating with customers regularly regarding issue status as well as internal stakeholders • Extensively research and document technical customer issues and clearly communicate to the larger organization. • Collaborate with global Customer Success team members to properly manage customer inquiries and escalate when appropriate. • Serve as liaison between Engineering, Product, and Customer Success teams, updating colleagues on technical glitches, workarounds, diagnoses, and resolved issues.

• Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction. • Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom). • Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services. • Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds. • Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback. • Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues. • Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements. • Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams. • Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed. • Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary. • Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable. • Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.

• Serve as the primary RIS technical support resource for customer healthcare IT projects. • Provide second-level support for PACS/RIS and healthcare IT systems, troubleshooting and resolving escalated technical issues. • Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner. • Coordinate projects and take ownership of tasks while serving as the primary point of contact for customer communication and issue resolution. • Collaborate with IT, Product, Engineering, and Project Management teams to escalate and resolve complex issues. • Monitor and triage support queues, assigning tickets to the appropriate product or functional teams. • Maintain detailed records of incidents, resolutions, workflows, and system changes within the ticketing system. • Contribute to continuous improvement initiatives, including support processes, knowledge base documentation, and root cause analysis efforts. • Ensure compliance with healthcare regulatory standards and internal IT policies. • Support and maintain strong relationships with key customers by providing proactive communication, updates, and technical guidance. • Deliver product and service training to administrators, service-level users, and customers as needed. • Perform DeepHealth RIS/PACS system updates, upgrades, and maintenance activities. • Conduct pre-sales technical evaluations and provide level-of-effort assessments for customer solutions. • Integrate and support solutions within public cloud environments and DeepHealth platforms. • Design, implement, document, and support technical solutions that meet customer and organizational requirements. • Work cross-functionally with internal teams to ensure customer satisfaction, issue resolution, and operational success. • Educate customers on system functionality and best practices to optimize healthcare delivery and workflow efficiency. • Identify opportunities to improve customer experience and contribute to ongoing operational and service enhancements.

Role Description EquipmentShare is seeking a National Technical Support Technician to support our Advanced Solutions fleet across power generation, load banks, energy storage, and electrical distribution equipment. This is a hands-on, field-focused role responsible for: - Commissioning equipment - Supporting installations - Performing major and minor repairs - Helping reduce unavailable OEC across the fleet The position will support: - Diesel generators - Natural gas engines - Turbine-based power generation - Load banks - Related power distribution systems You’ll work closely with National Technical Support Specialists and branch teams to: - Improve reliability - Return equipment to rent-ready status - Support complex deployments This role is ideal for someone who enjoys rotational field work and solving technical problems in real-world environments. This position is fully remote. Qualifications - Strong mechanical and electrical troubleshooting skills - Experience with diesel generators, natural gas engines, or turbine power systems - Understanding of 3-phase power systems and voltage configurations - Familiarity with generator controls, paralleling, and power distribution - Ability to read wiring diagrams and basic single-line drawings - Comfortable working in a travel-heavy, rotational field environment - Strong problem-solving and communication skills Requirements - At least 3 years of experience in power generation or rental equipment - Experience commissioning generators or temporary power systems - Background in diesel engines, natural gas engines, or turbines - Experience supporting multi-unit generator deployments - Rental industry or field service experience Benefits - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement, leadership training, and professional development opportunities