Role Description As an Associate Hardware Tech at Ensono, you will be a critical hands-on technical resource responsible for the physical infrastructure that powers our clients' most important technology systems. Working in a secure, raised-floor data center environment, you will: - Rack and stack equipment - Troubleshoot hardware issues - Ensure seamless server implementation and decommissioning activities - Manage power connections and status lights - Install and label cables - Maintain detailed documentation of hardware location and connectivity Your expertise in data center best practices, combined with your ability to work both independently and collaboratively, will directly support our clients' mission-critical operations and enable them to Do Great Things. Qualifications - Knowledge of cable installation - Some experience working with the internals of computer hardware - Excellent listening and communication skills - Self-motivated, with high energy and an engaging level of enthusiasm - Ability to lift 50lbs - Ability to work independently and in a team environment - Ability to document problem resolution summaries using an online ticketing system - Basic understanding of data center operations and equipment handling Requirements - 2 years of related Data Center experience (Bonus Qualification) - Hardware installation, troubleshooting, and repair skills in the area of network equipment (Bonus Qualification) - A+, Network + certification and/or PC maintenance work experience (Bonus Qualification) - Experience working in a medium to large-scale computer center environment (Bonus Qualification) - Familiarity with raised floor management and computer/network installations (Bonus Qualification) - Knowledge of fiber and copper cable, legacy and current technologies (Bonus Qualification) - Working knowledge of legacy environments i.e. AS/400 and S/390 or UNIX, and Windows operating systems (Bonus Qualification) - Experience in Production control activities, Network Operations, and Service Desk operations (Bonus Qualification) - Understanding of mainframe installations and terminology (Bonus Qualification) Benefits - Unlimited Paid Days Off - Three health plan options - 401k with company match - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement - Paid childbearing and paternal leave - Education Reimbursement, Student Loan Assistance or 529 College Funding - Sabbatical leave - Wellness program - Flexible work schedule

• Support for VMware systems • Organize and keep applications up to date and available • Administration of Windows servers and Linux environments • End-user support

• Own inbound customer inquiries via phone, email, and live chat — responding promptly, professionally, and with measurable impact on customer satisfaction. • Serve as a trusted advisor to clients, guiding them through complex platform questions and helping them get maximum value from Rentvine's features. • Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through. • Consistently meet or exceed established SLAs, CSAT targets, and team KPIs. • Diagnose, investigate, and resolve software, accounting, and workflow-related issues with a structured, methodical approach. • Identify recurring issues and escalate complex or high-impact cases to Tier 2 or Engineering with clear, thorough context. • Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows. • Contribute to the continuous improvement of the knowledge base, internal SOPs, and customer-facing help content.

Role Description As a pivotal contributor to Ford’s Responsible AI program, you will directly impact how we operationalize ethical standards and regulatory requirements when implementing AI at Ford. This versatile role empowers you to manage the full lifecycle of AI risk assessments, from initial intake to final approval. Key responsibilities include: - Overseeing the day-to-day operations of Ford’s AI intake and assessment process. - Managing and maintaining the enterprise AI risk assessment inventory. - Leading the tracking and reporting of AI governance workflows. - Utilizing GRC (Governance, Risk, and Compliance) tools, including OneTrust. - Serving as a core coordinator between GDIA (Global Data Insight & Analytics), Legal, and Privacy teams. Qualifications - 5 years of relevant experience in project management, data governance, and/or legal operations. - Demonstrated ability to manage complex operational workflows. - Experience maintaining detailed documentation, inventories, or audit-ready records. - Proficiency in OneTrust, with experience configuring assessment templates. - Comfortable with new technologies, including a fundamental understanding of AI/ML concepts. Requirements - Professional certifications such as CIPP, AIGP, CDMP, or specific AI governance credentials. - Direct experience with AI-specific frameworks (e.g., NIST AI Risk Management Framework, the EU AI Act). - Proven experience in building or streamlining enterprise governance workflows. - A proactive and analytical approach, with a focus on continuous process improvement. - Genuine curiosity about how AI will transform our world. - Hands-on tinkering with frontier AI models to solve unique and complex challenges. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.