• Own inbound customer inquiries via phone, email, and live chat — responding promptly, professionally, and with measurable impact on customer satisfaction. • Serve as a trusted advisor to clients, guiding them through complex platform questions and helping them get maximum value from Rentvine's features. • Create, manage, update, and resolve support tickets with accurate documentation and timely follow-through. • Consistently meet or exceed established SLAs, CSAT targets, and team KPIs. • Diagnose, investigate, and resolve software, accounting, and workflow-related issues with a structured, methodical approach. • Identify recurring issues and escalate complex or high-impact cases to Tier 2 or Engineering with clear, thorough context. • Develop and maintain deep expertise in Rentvine's platform, including accounting modules, reporting tools, integrations, and operational workflows. • Contribute to the continuous improvement of the knowledge base, internal SOPs, and customer-facing help content.

Role Description As a pivotal contributor to Ford’s Responsible AI program, you will directly impact how we operationalize ethical standards and regulatory requirements when implementing AI at Ford. This versatile role empowers you to manage the full lifecycle of AI risk assessments, from initial intake to final approval. Key responsibilities include: - Overseeing the day-to-day operations of Ford’s AI intake and assessment process. - Managing and maintaining the enterprise AI risk assessment inventory. - Leading the tracking and reporting of AI governance workflows. - Utilizing GRC (Governance, Risk, and Compliance) tools, including OneTrust. - Serving as a core coordinator between GDIA (Global Data Insight & Analytics), Legal, and Privacy teams. Qualifications - 5 years of relevant experience in project management, data governance, and/or legal operations. - Demonstrated ability to manage complex operational workflows. - Experience maintaining detailed documentation, inventories, or audit-ready records. - Proficiency in OneTrust, with experience configuring assessment templates. - Comfortable with new technologies, including a fundamental understanding of AI/ML concepts. Requirements - Professional certifications such as CIPP, AIGP, CDMP, or specific AI governance credentials. - Direct experience with AI-specific frameworks (e.g., NIST AI Risk Management Framework, the EU AI Act). - Proven experience in building or streamlining enterprise governance workflows. - A proactive and analytical approach, with a focus on continuous process improvement. - Genuine curiosity about how AI will transform our world. - Hands-on tinkering with frontier AI models to solve unique and complex challenges. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Oversee the day-to-day operations of Ford’s AI intake and assessment process, ensuring that internal teams follow established procedures for identifying and mitigating AI-related risks. • Manage and maintain the enterprise AI risk assessment inventory, ensuring all documentation is complete and up to date. • Lead the tracking and reporting of AI governance workflows, identifying bottlenecks and driving initiatives to enhance the effectiveness and efficiency of our risk assessment cycles. • Utilize GRC (Governance, Risk, and Compliance) tools, including OneTrust, to monitor compliance with internal AI policies and external regulatory standards, providing data-driven insights to leadership. • Serve as a core coordinator between GDIA (Global Data Insight & Analytics), Legal, and Privacy teams, translating complex governance requirements into actionable and operational tasks for technical stakeholders.

• responsible for helping deliver complete and comprehensive results for a wide range of issues to support Sales enablement and ensure consistent operation • support cases as they pertain to Salesforce and other business tools including iTools and eTools to support the business needs of Clients, Sales, and Account Managers • act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers • responsible for educating and training Account Managers on use of Salesforce and its functionality