The Patient Support Representative is responsible for providing professional and empathetic support to patients across multiple communication channels including live chat, email, and occasional phone interactions. The role focuses on managing patient enquiries, ensuring accurate information is provided regarding products and services, and coordinating with internal teams to resolve patient requests efficiently. This position plays an important role in maintaining a high standard of patient experience while supporting customer service, sales, and logistics teams through clear communication and accurate documentation. - Manage the live chat line, responding promptly to patient enquiries with professionalism and empathy. - Provide accurate information regarding products, services, and order processes in accordance with approved guidelines. - Triage patient enquiries and escalate to the appropriate internal teams including sales, clinical, or logistics when required. - Follow up with patients to ensure enquiries and requests are resolved in a timely and satisfactory manner. - Maintain clear, professional, and compliant written communication across email, chat, and other support channels. - Support the customer service and sales teams with patient-related administrative tasks using established templates and documentation processes. - Escalate complex patient matters to clinical staff, including nurses or specialist team members where appropriate. - Maintain accurate records of patient interactions within CRM and order management systems. - Assist with reporting and documentation related to patient enquiries and service performance. - Coordinate with logistics and fulfilment teams to ensure timely delivery of patient orders. - Handle patient information confidentially in line with privacy and data protection requirements. - Other position-level duties as they arise. - Certificate or Diploma in Health Administration, Customer Service, or a related discipline. - 1-5+ years’ experience in customer service, patient support, or healthcare administration roles. - Prior experience within healthcare, pharmaceutical, wellness, or natural health organisations preferred. - Experience providing online or live chat-based customer support highly advantageous. - Proficiency using CRM or customer support platforms (HubSpot Help Desk experience highly advantageous). - Competent with Microsoft Office and Google Workspace tools. - Familiarity with order management systems such as CIN7 or Xero (advantageous). - Excellent written English communication skills with the ability to convey information clearly and professionally. - Empathetic, patient-focused communication style with strong interpersonal awareness. - High attention to detail and ability to handle sensitive information with discretion. - Ability to remain calm, professional, and solution-focused in a fast-paced support environment. - Strong organisational skills and ability to manage multiple tasks and enquiries simultaneously. - Collaborative team approach with a proactive mindset. - Interest in natural health, wellness, or patient wellbeing (advantageous). Why Join Twoconnect? We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:  - Work from home - Mon - Fri: 7:00 AM – 4:00 PM PHT(adjustments will be made for daylight saving time) - HMO with 1 free dependent and medical reimbursements - Government-mandated benefits - Work from home allowances - Opportunities to work with leading companies in Australia and beyond - Training programmes for career development - Engaging company outings, team activities and wellness sessions - Supportive, inclusive culture - Dedicated managers focused on your growth and success Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.  Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team. 🔗 Learn more about us through our official pages: Website: https://twoconnect.com.au/ Careers: https://apply.workable.com/twoconnect-careers/ LinkedIn: https://linkedin.com/company/twoconnectau Facebook: https://www.facebook.com/2woconnect/ Instagram: https://www.instagram.com/twoconnect_/

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position may be onsite, in Danville, Virginia, or we are also open to a fully remote position based on the candidates location. Position Summary: - Provide superior customer service to all owned customer accounts for our Danville Farm and future farms. - Receive orders from customers via email, EDI, and customer portals, enter orders into ERP system, and confirm with customer in a timely manner. - Identify and resolve customer issues, escalating if necessary. - Work directly with operations and transportation team daily to coordinate product allocations and to ensure customer service levels are achieved; our goal is always to achieve 100% OTIF rate. - Manage the execution of launches, holiday planning, promotions, and customer orders by managing pack out plan of the day, product allocations, customer communication, and price inputs/changes in the ERP. - Be a brand ambassador for AeroFarms and support internal and external events, as needed. - Coordinate and manage the success of samples for Sales, Marketing, and FSQA purposes. - Collaborate with other departments to ensure customer satisfaction. - Work with finance to keep a record of all credits from our customers. - Act as backup for all Customer Experience Representatives and be knowledgeable on all customers. - Cross train to support Transportation group as backup. - Cross train to support the Sales & Marketing Coordinator as backup. - Point of contact for the Customer Care email box, ensuring all inquiries are acknowledged and addressed in a timely manner. - Respond to customer emails with accurate information and solutions, maintaining a professional and friendly tone. - Collaborate with other departments to escalate and resolve complex issues. - Track and report on customer inquiries, trends, and feedback to help improve overall service quality. - Assist in creating and updating FAQs and other support documentation. - Update the Management Business call slide deck weekly and email to those employees who have a need to update. Qualifications - 1-3 years of relevant experience - A Bachelor's degree in Liberal Arts, Business Administration, Supply Chain, or equivalent Requirements - Proficient in using and synthesizing data in Excel - Very strong attention to detail - Must be analytical and a problem solver - Ability to multi-task and work in a fast-paced environment - Working knowledge of ERP and TMS systems (if possible) - Passion, energy, and interpersonal skills to build exceptional customer relationships and share the exciting AeroFarms story - Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams, etc.) Competencies - Organization - Attention to detail - Problem solving Physical Demands - Minimal travel (1x/qtr) - Ability to be “on call” during off hours (nights & weekends) as needed

Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team  The Enterprise Solutions & Experience (ESE) organization, led by our CIO, drives UKG’s enterprise transformation. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative delivers measurable business outcomes. Value Realization Leaders (VRLs) are embedded within this team to orchestrate strategy, execution, and adoption across ESE, focusing on realized business value.   About the Role   We are seeking a highly motivated Value Realization Leader to join our ESE team. In this pivotal role, you will ensure that every initiative delivers tangible business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead cross-functional teams, manage the lifecycle of value delivery, and serve as a trusted advisor to executives and initiative sponsors.   Responsibilities : Strategy Execution & Alignment • Translate enterprise and ESE product strategies into executable, outcome-focused roadmaps tied to business objectives. • Connect projects and initiatives to the company’s overarching strategy and align cross-functional teams on priorities, trade-offs, and dependencies. • Partner with business and ESE product leaders to define clear value targets and success measures for every initiative. Value Realization & Impact Tracking • Manage the entire lifecycle of value delivery for projects and programs, from ideation to post-delivery evaluation. • Establish KPIs linked to business outcomes (revenue, cost, customer experience). • Track realized value post-launch and drive accountability for sustained results. • Continuously improve delivery velocity, adoption, and return on investment. Orchestration & Execution Excellence • Oversee the entire project and program portfolio, ensuring resources are allocated to initiatives that provide the greatest value. • Coordinate across ESE product, engineering, and business functions to ensure cohesive execution. • Anticipate delivery risks, surface decisions, and remove blockers proactively. • Maintain agility through iteration, feedback loops, and continuous improvement. Advisory & Influence • Serve as a trusted advisor to executives and initiative sponsors. • Apply structured problem-solving and consulting-style frameworks to shape decisions and outcomes. • Communicate progress through business storytelling and outcome-based narratives. Change Leadership & Talent Development • Lead organizational adoption of new capabilities and processes. • Shape mindsets and behaviors to sustain impact beyond project completion. • Coach and mentor teams to build outcome orientation and business fluency About You Basic Qualifications :  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field. • 12+ years of experience in program management, strategy execution, or transformation leadership roles. • Proven track record delivering measurable business outcomes in cross-functional environments. • Strong business and technical fluency; able to navigate both executive discussions and delivery details. • Proven experience delivering enterprise business applications (ERP – D365, CRM – Salesforce, EDW, Data & Analytics, HRIS, financial systems) initiatives. • Experience in product-led or technology-driven organizations preferred. • Consulting or advisory background a strong plus. Preferred Qualifications: • Master’s degree in Computer Science, Engineering, or a related field. • Experience with large-scale system architecture and Lean Portfolio Management. • Strong understanding of Agile practices (SAFe, Scrum, LPM, DevOps). • Familiarity with delivering digital employee experience initiatives (collaboration tools, infrastructure, cloud migration, endpoint management). • Certification such as PMP, PgMP, PMI-ACP, CSM, or LPM. • Experience with JIRA, PowerBI, DevOps and ServiceNow SPM tools. • Agile coach experience a plus. Core Competencies: • Value Orientation | Strategic Alignment | Business Acumen • Technical / Product Literacy | Problem Solving | Agility • Stakeholder Influence | Change Leadership | Talent Development • Driver of Results and Self Driven Success Measures: • % of initiatives meeting or exceeding business value targets • Time-to-value reduction across key programs • Adoption and utilization rates of delivered solutions • Executive stakeholder satisfaction and confidence • Demonstrated uplift in team maturity and delivery culture   Travel Requirement:   15% Travel     This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $145,600 to $172,000 however. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves guiding clients to confidence as a Remote Customer Sales Representative. You will serve as a vital link between comprehensive solutions and the clients who need them. - Initiate and nurture genuine connections with pre-qualified clients through engaging virtual interactions. - Conduct in-depth consultations to accurately understand clients' unique financial situations and future aspirations. - Clearly and convincingly present tailored financial strategies via Zoom or phone. - Expertly guide clients through the entire process, from initial inquiry to the successful implementation of their chosen plan. - Efficiently utilize our CRM system to manage client interactions and optimize your workflow. Qualifications - Exceptional virtual communication skills - Strong initiative and effective time management - Proactive problem-solving abilities - Genuine client advocacy Requirements - Ability to build immediate rapport and convey complex information clearly in a remote setting - Self-motivated and accountable - Driven by results and committed to finding the best solutions for clients Benefits - Unlimited earning potential with a highly competitive and uncapped commission structure - True lifestyle flexibility with the ability to design your own work schedule - Provided, qualified leads with no cold calling required - Access to world-class training and cutting-edge digital tools - Comprehensive wellness support including life insurance and healthcare exchange Important Note This is an independent contractor (1099) position. Compensation is solely commission-based, offering you unparalleled autonomy and direct control over your financial achievements.