Why UKG: At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you. About the Team  The Enterprise Solutions & Experience (ESE) organization, led by our CIO, drives UKG’s enterprise transformation. The Value Management Office (VMO), under the VP of IT Strategy & Transformation, is dedicated to ensuring every initiative delivers measurable business outcomes. Value Realization Leaders (VRLs) are embedded within this team to orchestrate strategy, execution, and adoption across ESE, focusing on realized business value.   About the Role   We are seeking a highly motivated Value Realization Leader to join our ESE team. In this pivotal role, you will ensure that every initiative delivers tangible business outcomes, accelerate ROI, strengthen strategic alignment, and drive adoption across the enterprise. You will lead cross-functional teams, manage the lifecycle of value delivery, and serve as a trusted advisor to executives and initiative sponsors.   Responsibilities : Strategy Execution & Alignment • Translate enterprise and ESE product strategies into executable, outcome-focused roadmaps tied to business objectives. • Connect projects and initiatives to the company’s overarching strategy and align cross-functional teams on priorities, trade-offs, and dependencies. • Partner with business and ESE product leaders to define clear value targets and success measures for every initiative. Value Realization & Impact Tracking • Manage the entire lifecycle of value delivery for projects and programs, from ideation to post-delivery evaluation. • Establish KPIs linked to business outcomes (revenue, cost, customer experience). • Track realized value post-launch and drive accountability for sustained results. • Continuously improve delivery velocity, adoption, and return on investment. Orchestration & Execution Excellence • Oversee the entire project and program portfolio, ensuring resources are allocated to initiatives that provide the greatest value. • Coordinate across ESE product, engineering, and business functions to ensure cohesive execution. • Anticipate delivery risks, surface decisions, and remove blockers proactively. • Maintain agility through iteration, feedback loops, and continuous improvement. Advisory & Influence • Serve as a trusted advisor to executives and initiative sponsors. • Apply structured problem-solving and consulting-style frameworks to shape decisions and outcomes. • Communicate progress through business storytelling and outcome-based narratives. Change Leadership & Talent Development • Lead organizational adoption of new capabilities and processes. • Shape mindsets and behaviors to sustain impact beyond project completion. • Coach and mentor teams to build outcome orientation and business fluency About You Basic Qualifications :  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field. • 12+ years of experience in program management, strategy execution, or transformation leadership roles. • Proven track record delivering measurable business outcomes in cross-functional environments. • Strong business and technical fluency; able to navigate both executive discussions and delivery details. • Proven experience delivering enterprise business applications (ERP – D365, CRM – Salesforce, EDW, Data & Analytics, HRIS, financial systems) initiatives. • Experience in product-led or technology-driven organizations preferred. • Consulting or advisory background a strong plus. Preferred Qualifications: • Master’s degree in Computer Science, Engineering, or a related field. • Experience with large-scale system architecture and Lean Portfolio Management. • Strong understanding of Agile practices (SAFe, Scrum, LPM, DevOps). • Familiarity with delivering digital employee experience initiatives (collaboration tools, infrastructure, cloud migration, endpoint management). • Certification such as PMP, PgMP, PMI-ACP, CSM, or LPM. • Experience with JIRA, PowerBI, DevOps and ServiceNow SPM tools. • Agile coach experience a plus. Core Competencies: • Value Orientation | Strategic Alignment | Business Acumen • Technical / Product Literacy | Problem Solving | Agility • Stakeholder Influence | Change Leadership | Talent Development • Driver of Results and Self Driven Success Measures: • % of initiatives meeting or exceeding business value targets • Time-to-value reduction across key programs • Adoption and utilization rates of delivered solutions • Executive stakeholder satisfaction and confidence • Demonstrated uplift in team maturity and delivery culture   Travel Requirement:   15% Travel     This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Company Overview: UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com. Equal Opportunity Employer UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $145,600 to $172,000 however. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves guiding clients to confidence as a Remote Customer Sales Representative. You will serve as a vital link between comprehensive solutions and the clients who need them. - Initiate and nurture genuine connections with pre-qualified clients through engaging virtual interactions. - Conduct in-depth consultations to accurately understand clients' unique financial situations and future aspirations. - Clearly and convincingly present tailored financial strategies via Zoom or phone. - Expertly guide clients through the entire process, from initial inquiry to the successful implementation of their chosen plan. - Efficiently utilize our CRM system to manage client interactions and optimize your workflow. Qualifications - Exceptional virtual communication skills - Strong initiative and effective time management - Proactive problem-solving abilities - Genuine client advocacy Requirements - Ability to build immediate rapport and convey complex information clearly in a remote setting - Self-motivated and accountable - Driven by results and committed to finding the best solutions for clients Benefits - Unlimited earning potential with a highly competitive and uncapped commission structure - True lifestyle flexibility with the ability to design your own work schedule - Provided, qualified leads with no cold calling required - Access to world-class training and cutting-edge digital tools - Comprehensive wellness support including life insurance and healthcare exchange Important Note This is an independent contractor (1099) position. Compensation is solely commission-based, offering you unparalleled autonomy and direct control over your financial achievements.

• Build AI CX agents that process all incoming tickets • Review AI agent performance and real customer interactions to ensure automation handles more cases efficiently while maintaining high quality and customer satisfaction • Identify patterns across conversations and use them to improve agents, workflows, and self-serve experiences • Build, refine, and actively manage AI-driven support logic • Proactively expand automation into new areas to reduce manual work and increase system coverage • Support customers on complex, sensitive, or edge-case issues that require manual investigation • Handle escalations and high-stakes scenarios with care and ownership • Follow issues through until there is a real resolution

IT PowerApps Developer II     Brief description Primary responsibilities will include providing technical support to users, collaborating with other developers to design, build and maintain PowerApps, develop SQL queries, procedures, and custom reporting. You will also be responsible for ensuring database stability, reliability, and performance. Additionally, they will collaborate with other IT professionals to support and enhance the organization's technological capabilities. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 2-3 year of IT application programming work experience.     Essential Functions - Design and create custom Canvas and Model-driven apps to digitize business processes. - Develop complex workflows, cloud flows, and business process flows using Power Automate. - Build data models, manage relationships within Dataverse, and connect to SQL Server or SharePoint. - Integrate Power Apps with Microsoft 365, Azure, and third-party systems, performing rigorous testing and debugging. - Use SQL to develop and implement procedures and functions. - Help Desk Support for software tickets. - Collaborate with other developers to design, build, and maintain our application. - Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining software performance. -  Improve user experience by writing and maintaining documentation. - Provide answers to clients by identifying problems, researching answers, and guiding users through corrective steps. - Provide on-call support as necessary. - Maintain workflow outcomes by updating and documenting all changes. - Assist with maintaining system backup information on a daily schedule. - Assist with controlling user access and privileges to secure information. - Assist with performing initial and continued training of employees on proper usage of systems. - Attend educational workshops and complete HIPAA and other compliance training. - Perform other duties as assigned by management.   Qualifications and requirements - Strong experience with Microsoft Power Platform components (Apps, Automate, Dataverse). - Knowledge of a wide range of PC computer systems, software and applications. - Experience in PowerApps, JavaScript, Python, Excel, APIs and Power BI. - Ability to perform routine preventive maintenance on systems software and applications. - Awareness of current technological developments/trends in the area of focus. - Records maintenance skills. - Ability to provide direction to resolve technological issues. - Strong interpersonal, customer service and communication skills, with the ability to work effectively in a diverse community. - Ability to diagnose software problems and coordinate solutions. - Excellent verbal and written communication skills. - Excellent organizational skills and attention to detail. - Thorough understanding of departmental and company procedures and policies. - Proficient with Microsoft Office Suite or related software. - Ability to learn industry-specific SaaS platforms and provide support.   Competencies   - Knowledge of SQL, PowerApps, JavaScript, .net Python, APIs, Excel and PowerBI - Application Troubleshooting - Application Compliance - Administrative Support - Application Maintenance - Issue Tracking - Issue Resolution - IT Administration - Application Administration - Software Installation - Software Maintenance   Physical Requirements - Regular attendance is essential. - Prolong periods sitting at a desk and working on a computer. - Ability to perform routine preventive maintenance on systems software and applications. - Ability to attend educational workshops as needed or assigned.   Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.