AeroFarms

Role Description The Business Development Manager, Retail Channel Sales is the leader for delivering accelerated profitable growth, and operational excellence across the Retail Grocery Channel. This role is responsible for identifying new business opportunities, leading existing business, optimizing resources, and executing strategies to achieve ambitious sales and market share objectives. This role plays a critical role in building and executing comprehensive strategies to win within the dynamics of the Grocery Channel. This role requires a team player with the strong ability to lead cross-functional alignment (Marketing, Finance, Operations and Supply Chain), ensure best-in-class execution that exceeds customer expectations and strengthen relationships with key retail partners. Responsibilities - Lead the development and execution of customer-specific initiatives that drive new customer acquisition and category growth while maintaining alignment with internal AeroFarms strategic priorities. - Develop and lead the comprehensive Grocery Channel strategies, including annual business planning, P&L management, and trade investment to deliver exceptional top and bottom-line growth. - Lead strategic discussions on category growth and assortment with senior Grocery executives. - Serve as the organization's subject matter expert on Grocery Channel trends and dynamics, translating market insights into actionable growth strategies. - Provide strategic oversight for trade fund management, forecasting expected sales volume, revenue and profit for both existing and new products and customers, ensuring accuracy and alignment with business objectives. - Utilize syndicated data analytics (IRI, Nielsen), shopper insights, and category expertise to identify growth opportunities and create innovative, customer-centric solutions. - Track industry trends, monitor competitors, and implement AeroFarms’ strategies to capitalize on the opportunities. Qualifications - 3 - 7 years of progressive sales experience managing the Northeast, Southeast and Midwest U.S. Grocery Channel accounts, driving customer acquisition within the CPG branded food or beverage categories (preferably in fresh supply chain categories). - Strong background in new customer acquisition, account management, expanding retail distribution, retailer account planning, forecasting and understanding of Grocery channel ROI and financial dynamics. - Lead cross-functional collaboration between customer stakeholders and internal teams (Marketing, Operations, Supply Chain, and Finance) to drive mutual growth objectives. - Strong strategic skills with the ability to work closely with the Marketing and R&D teams to identify consumer trends, insights, and innovation opportunities that align with customer needs and market trends. - Exceptional analytical skills that can utilize and leverage data analytics, shopper insights, and category expertise to identify growth opportunities and create innovative, customer-centric solutions that demonstrate AeroFarms value proposition. - Excellent written and verbal skills; with the ability to present data in an effective manner in order to present a compelling story. - Bachelor’s degree in Business administration, Marketing, Economics, or related field. - Travel up to 40% of the time to meet with customers, attend industry events.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position may be onsite, in Danville, Virginia, or we are also open to a fully remote position based on the candidates location. Position Summary: - Provide superior customer service to all owned customer accounts for our Danville Farm and future farms. - Receive orders from customers via email, EDI, and customer portals, enter orders into ERP system, and confirm with customer in a timely manner. - Identify and resolve customer issues, escalating if necessary. - Work directly with operations and transportation team daily to coordinate product allocations and to ensure customer service levels are achieved; our goal is always to achieve 100% OTIF rate. - Manage the execution of launches, holiday planning, promotions, and customer orders by managing pack out plan of the day, product allocations, customer communication, and price inputs/changes in the ERP. - Be a brand ambassador for AeroFarms and support internal and external events, as needed. - Coordinate and manage the success of samples for Sales, Marketing, and FSQA purposes. - Collaborate with other departments to ensure customer satisfaction. - Work with finance to keep a record of all credits from our customers. - Act as backup for all Customer Experience Representatives and be knowledgeable on all customers. - Cross train to support Transportation group as backup. - Cross train to support the Sales & Marketing Coordinator as backup. - Point of contact for the Customer Care email box, ensuring all inquiries are acknowledged and addressed in a timely manner. - Respond to customer emails with accurate information and solutions, maintaining a professional and friendly tone. - Collaborate with other departments to escalate and resolve complex issues. - Track and report on customer inquiries, trends, and feedback to help improve overall service quality. - Assist in creating and updating FAQs and other support documentation. - Update the Management Business call slide deck weekly and email to those employees who have a need to update. Qualifications - 1-3 years of relevant experience - A Bachelor's degree in Liberal Arts, Business Administration, Supply Chain, or equivalent Requirements - Proficient in using and synthesizing data in Excel - Very strong attention to detail - Must be analytical and a problem solver - Ability to multi-task and work in a fast-paced environment - Working knowledge of ERP and TMS systems (if possible) - Passion, energy, and interpersonal skills to build exceptional customer relationships and share the exciting AeroFarms story - Proficient in Microsoft Office Suite (Excel, Outlook, Word, Teams, etc.) Competencies - Organization - Attention to detail - Problem solving Physical Demands - Minimal travel (1x/qtr) - Ability to be “on call” during off hours (nights & weekends) as needed