• In Customer Service, you are the first point of contact, problem solver, and trusted advisor for our customers. • You ensure that our software runs smoothly in day-to-day operations and that issues are not only resolved but also understood. • You work closely with the team and have a direct impact on the quality of our solutions. • By systematically evaluating log files and customer systems, you identify disruptions and clearly isolate causes to software or infrastructure. • You detect incidents quickly, prioritize them based on technical criteria, and ensure sustainable resolution. • Via our customer portal you manage tickets independently and competently support users with questions about using our software. • In close exchange with Development, the Cloud team and Consulting, you bring in customer feedback and actively drive improvements. • You document solutions and findings in a structured way, creating a reliable knowledge base for customers and colleagues.

• Deliver exceptional customer experience while servicing products in the home. • Diagnose and repair all major appliances, TVs and A/C units. • Manage inventory and perform a number of other administrative tasks on a daily basis. • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? About the Role: We’re looking for a Therapeutic Specialist, Hartford, CT territory on the Commercial team to help us expand what’s possible for patients with serious diseases. Reporting to the Regional Director, you’ll in this role, you will develop, lead, and execute a sales plan with specific goals and targets to maximize sales growth in the current rare disease market. What You'll Do: In this role, you’ll have the opportunity to : • Maintain exceptional knowledge of disease state, product, customer, orphan/rare and specialty drug market, competitive landscape and the broader healthcare market place. • Demonstrate high performance driven by common values of trust, respect, and commitment to winning the right way (culture of compliance). • Foster an entrepreneurial spirit with a focus on ownership to maximize individual and company goals, establishes open and honest communication with peers and leadership. • Collaborate with cross functional partners (Market Access, Patient Support) to achieve shared business objectives in a compliant manner. • Identify and establish appropriate business relationships with emerging thought leaders and customers; demonstrated ability to recognize and devote the necessary amount of time and resources needed to engage with HCPs. • Demonstrate expert knowledge of Insmed products & disease states, customer base (HCP), business strategy and competitive environment; stay abreast of key market access issues/trends. • Perform all company business in accordance with all regulations and company policy and procedures. • Demonstrate high ethical and performance standards with all business contacts in order to maintain Insmed’s exceptional reputation. Who You Are: You have a bachelor’s degree with a minimum of 3 years of biotech/pharma product promotion. You are or you also have: • Experience successfully launching biotech/pharma products with a proven track record of success in exceeding goals. • Portfolio selling experience preferred. • Specialty disease experience &/or rare-orphan experience preferred. • Strong business partnerships in the Pulmonary and/or Infectious Disease community desired. • Preferred experience working compliantly in patient support models. • Strong analytical skills with the proven ability to effectively analyze data to appropriately integrate into strategic planning. • Demonstrated business acumen and a track record of accountability in exceeding territory results. • Customer relationships, interpersonal and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally. • High learning agility and scientific acumen • Must have excellent communication skills (verbal and written) Where you'll Work This is a fully remote role, field based position. It can be performed effectively from anywhere while staying connected to your Insmed team and community. Travel: This position involves frequent travel (up to 30%) for depending on the size of the geography. #LI-JT1 #LI-Remote #LI-Field Pay Range: $155,000.00-201,500.00 Annual Life at Insmed At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself. Highlights of our U.S. offerings include: - Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP) - Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration - 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance - Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities - Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.  Current Insmed Employees: Please apply via the Jobs Hub in Workday. Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement. Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Applications are accepted for 5 calendar days from the date posted or until the position is filled.

• Deliver compelling customer presentations, technical demonstrations, and solution workshops (virtual and onsite) • Partner with Sales to translate customer business objectives into technical architectures and actionable solution designs • Lead technical discovery conversations focused on data protection, resilience, and cloud strategy • Conduct remote configuration reviews and provide consultative guidance on best practices • Support complex technical sales cycles, contributing to successful deal closure and long-term customer success • Manage accounts at a technical level to drive upsell and cross-sell opportunities • Collaborate cross-functionally with Support, Licensing, and Product Management, incorporating field feedback into product evolution • Provide advanced technical enablement and support to channel partners • Position solutions from a customer-centric, problem-solving perspective rather than product-based selling • Map technical requirements to measurable business outcomes and impact • Maintain accurate documentation and opportunity tracking using Salesforce.com and internal tools • Thrive in a fast-paced, evolving territory, adapting quickly to changing customer and market dynamics • Operate effectively in a remote environment with autonomy and accountability