• Lead the sustaining Demand and Supply Planning teams that own forecasts for all Samsara hardware products globally, ensuring alignment across product families, regions, and sales segments. • Collaborate tightly with Product and NPI Planning to ensure a smooth handoff from new product introduction into sustaining, including ramp curves, lifecycle transitions, and End-of-Life (EOL) planning for legacy products. • Own the global demand forecasting process for physical products, consolidating signals from Sales, Product, Marketing, and historical performance into a coherent forecast that supports revenue, margin, and service-level targets. • Translate demand into executable supply plans in partnership with Supply Chain, Global Operations Engineering, and Fulfillment to ensure capacity, materials, and production are aligned with forecast scenarios and buffers. • Own the refurbishment and RMA demand and supply forecast, collaborating with vendors to ensure capacity, turnaround times, quality, and cost targets are met. • Run recurring forecast and supply reviews (e.g. IBP/S&OP forums), clearly communicating changes in business trends, upside and downside scenarios, and risks & opportunities to the operating plan to senior leadership across Operations and Sales. • Establish and own key planning KPIs such as forecast accuracy and bias, on-time delivery, out of region shipments, and excess & obsolescence (E&O), driving root-cause analysis and corrective actions with your team and cross-functional partners. • Own and drive Samsara’s vendor managed inventory partnership, ensuring appropriate targets are established and communicated to manufacturers and stakeholders to support company goals. • Drive process and systems improvements across forecasting, scenario modeling, and reporting—leveraging tools such as Databricks, Tableau, NetSuite, Salesforce, and e2open (or similar) to automate workflows and improve data quality and transparency. • Coach, develop, and scale a high-performing planning team, setting clear expectations, providing regular feedback, and building career paths for both demand and supply planners across levels and geographies. • Build strong cross-functional relationships with Sales, Sales Operations, Product, Hardware Product, Supply Chain, and Operations to ensure that planning insights are embedded in daily decisions and long-term strategy. • Scope and lead high-impact cross-functional projects that sit at the intersection of planning, supply chain, and commercial strategy (e.g. demand outlier forecasting, safety stock optimization, buffer strategy for new regions), delivering measurable top- and bottom-line impact.

• Leading payer contracting and network development strategy across Northern states (including Medicaid, Medicare, Commercial, IPAs, TPAs) • Managing and developing a high-performing team of three contracting professionals—helping guide, coach, and build up newer team members. • Building and maintaining relationships with health plans; leading negotiations, policy escalations, and network development. • Driving progress on three core strategic priorities: payer network expansion, payer policy change (working with medical teams), and fee schedule negotiations. • Ensuring payer contract data is accurately updated and configured in internal systems. • Collaborating with Legal, Compliance, Revenue Cycle, Sales, and Ops to streamline workflows and ensure payer contracts align with operational delivery. • Leading and contributing to cross-functional projects with multiple stakeholders; managing priorities with clear communication. • Auditing internal processes and coaching team members to ensure compliance, alignment, and continuous improvement.

• Lead the creation and distribution of comprehensive Post Performance Reports following each review cycle. • Consolidate data from multiple sources including KPIs, client compliments and complaints, stakeholder feedback, project outcomes, and post-submitted insights. • Analyze performance trends and provide actionable insights to improve service delivery and score consistency. • Conduct detailed post-month-end reviews to assess KPI achievement across all posts. • Identify underperforming areas where scores fell below 100%, determine root causes, and work with Post operations teams to implement corrective actions. • Track effectiveness of remedial measures and ensure recurrence prevention through process improvements or training interventions. • Support the monthly KPI calculation and validation process, acting as an internal auditor for accuracy and fairness. • Manage formal KPI challenges submitted by posts, ensuring timely investigation, documentation, and resolution in line with contractual and operational standards. • Serve as a trusted advisor during performance queries, providing clarity and transparency to post teams and regional leaders. • Play a central role in executing the regional performance strategy aimed at achieving sustained 100% KPI compliance. • Collaborate with Post operations leads to align local practices with regional performance goals. • Utilise dashboards, scorecards, and benchmarks to monitor progress and celebrate high performers. • Facilitate regular performance review meetings with post managers and regional supervisors. • Translate feedback into structured improvement plans, integrating qualitative input (e.g., client feedback) with quantitative KPI results. • Promote a culture of accountability, recognition, and learning across the EMEA network. • Prepare executive-level summaries and presentations for senior leadership on regional performance health. • Maintain accurate records of all performance activities, challenges, and resolutions in accordance with audit requirements.

• Manage and develop expertise in product categories • Increase sales, market share, and profitability • Oversight of new product review and implementation • Management of current product line, category analysis, and strategy development • Negotiate buying deals with suppliers • Manage layout and presentation for annual catalogs/flyers • Participate in special projects and perform other duties as required