• Lead the creation and distribution of comprehensive Post Performance Reports following each review cycle. • Consolidate data from multiple sources including KPIs, client compliments and complaints, stakeholder feedback, project outcomes, and post-submitted insights. • Analyze performance trends and provide actionable insights to improve service delivery and score consistency. • Conduct detailed post-month-end reviews to assess KPI achievement across all posts. • Identify underperforming areas where scores fell below 100%, determine root causes, and work with Post operations teams to implement corrective actions. • Track effectiveness of remedial measures and ensure recurrence prevention through process improvements or training interventions. • Support the monthly KPI calculation and validation process, acting as an internal auditor for accuracy and fairness. • Manage formal KPI challenges submitted by posts, ensuring timely investigation, documentation, and resolution in line with contractual and operational standards. • Serve as a trusted advisor during performance queries, providing clarity and transparency to post teams and regional leaders. • Play a central role in executing the regional performance strategy aimed at achieving sustained 100% KPI compliance. • Collaborate with Post operations leads to align local practices with regional performance goals. • Utilise dashboards, scorecards, and benchmarks to monitor progress and celebrate high performers. • Facilitate regular performance review meetings with post managers and regional supervisors. • Translate feedback into structured improvement plans, integrating qualitative input (e.g., client feedback) with quantitative KPI results. • Promote a culture of accountability, recognition, and learning across the EMEA network. • Prepare executive-level summaries and presentations for senior leadership on regional performance health. • Maintain accurate records of all performance activities, challenges, and resolutions in accordance with audit requirements.