• Perform Installation and initial starts-ups • Perform mechanical work in electrical substations • Inspects equipment, structures, and materials at designated sites to identify the cause of errors or other problems or defects • Services, repairs, and adjusts, parts of equipment that operates largely based on mechanical principles • Analyzes information and evaluates results to select the best solution and resolve customer issues • Performs physical activities that require considerable dexterity and agility • Support GE Factory Production and other GE Departments as needed • Operate man lifts and reach fork truck • Supervise and give direction to contractors, customer personnel and junior GE Field Technicians • Complete paperwork in a timely and accurate manner including Field Service Reports, timecards and expense reports • Interface between the GE and Customer

• Conduct on-site installations across the region • Conduct on-site scheduled planned maintenance visits per commitments and schedule • Provide troubleshooting and repair support for customers and other field service personnel • Cultivate and develop positive working relationships with users and colleagues • Complete technical training, as required • Travel, often on short notice, to customer sites to resolve problems • Advise external customers, manufacturing and internal customers thru effective communication • Partner with colleagues as mentee and mentor to continue personal and team development • Contribute to continuous improvement efforts for Service, documentation, and product factories • Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges

• Troubleshoot and repair integrated electrical and mechanical system faults • Troubleshoot 24 VDC / 120–240 VAC power, grounding/bonding, fuses/breakers, and distribution • Trace circuits using schematics, wiring diagrams, panel layouts, and P&IDs • Troubleshoot sensors and signal chains (4–20 mA, 0–10 V, discrete I/O) • Verify solenoids, pressure and temperature sensors, and hoses are in suitable condition • Identify and correct intermittent issues (loose terminations, corrosion, moisture ingress, contact wear, EMI/noise coupling) • Diagnose pneumatic/mechanical issues (leaks, clogged orifices/filters) • Use structured troubleshooting to isolate faults, confirm root cause, implement corrective action, and verify with data • Provide technical support and maintain service cases in the customer service case module • Guide customers through safe remote diagnostics (power checks, I/O verification, actuator tests, leak checks) • Determine remote resolution vs. on-site service requirements based on risk, tools, access, and reproducibility • Communicate status, timelines, and action plans with clear technical updates and next steps • Review equipment telemetry, alarms, logs, and performance trends to prioritize issues and site visits • Build weekly and monthly maintenance plans to balance corrective maintenance, preventive maintenance, and customer priorities • Travel to customer sites to execute service work safely and efficiently, often independently • Perform field calibrations • Validate system performance post-repair using defined acceptance criteria and documented results • Support new installs/commissioning as required (as a secondary responsibility, depending on business need) • Prepare service reports detailing issue description, root cause analysis, corrective actions taken • Identify recurring issues and recommend improvements which can include procedural fixes, parts changes, firmware adjustments, and training gaps • Partner with R&D Engineer to action field learnings and assist in reducing repeat failures • Adhere to all site-specific safety protocols and regulations • Maintain accurate, detailed documentation for all service activities • Apply lockout/tagout procedures where applicable • Represent the organization professionally at all customer sites

• Provide technical expertise for customer network upgrades and services • Assess Outside Plant (OSP) and Inside Plant (ISP) hardware • Correct customer network failures and improve network performance • Diagnose and repair plant-related issues • Conduct system sweeps and document findings • Install and optimize HFC equipment • Collaborate with customers and subcontractors for project requirements • Ensure daily field operations and project documentation