Role Description As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. Key Responsibilities - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive travel perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within travel, tourism, or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences.

• Sale of sponsorship partnerships (presentations, exhibition stands, etc.): Inspire existing and new partners from our CRM and the industry to support our events. • New client acquisition: Identify emerging partners—our clients such as fund providers, asset managers and financial institutions—and innovative products that enrich our agenda, and proactively contact them. • Maintain client relationships: Build long-term, trust-based and almost friendly relationships with our partners and maintain them sustainably. • Collaboration: Work closely with the event organization and marketing teams to make our conferences even more successful. • Responsibility: Take independent responsibility for the entire sales area and continuously develop it further.

• Drive scalable, automated member growth strategies across the SLED & Labor book of business, collaborating with your Pod lead and team to implement approaches that increase awareness and enrollment. • Preparation of co-branded materials in support of both Virta-led and client-led communication efforts and ensure those communications are delivered effectively and consistently. • Represent Virta in client meetings by presenting best practices, supporting planning conversations, and reinforcing recommendations to secure sustained access for long-term growth. • Advocate for increased communication access by preparing and delivering data-backed strategies that expand member touchpoints and improve engagement. • Collaborate across teams to scale member growth in a rapidly growing space, ensuring smooth execution with minimal customization.

• Support the website acquisition strategy and own execution of the experimentation and testing roadmap aligned to new user goals. • Identify high-impact opportunities across pages, flows, and site experiences to introduce new acquisition entry points. • Launch and iterate on new on-site acquisition mechanics, not just optimize existing elements. • Develop clear hypotheses grounded in data, user behavior, and prior learnings. • Prioritize initiatives based on expected impact, effort, and confidence. • Design, launch, and manage experiments to evaluate new acquisition ideas and improvements. • Own end-to-end execution including setup, QA, launch, monitoring, and post-test analysis. • Ensure experiments meet quality and data integrity standards. • Maintain a structured backlog of acquisition ideas and experiments. • Analyze experiment results and broader site performance to extract actionable insights. • Translate findings into clear recommendations for iteration, scaling, or rollback. • Partner with the Data team to ensure accurate tracking and measurement. • Build recurring reporting that highlights acquisition performance and learnings. • Partner with Web Development to implement acquisition-related updates and experiments. • Partner with paid acquisition team to support landing page experimentation, optimization, and knowledge sharing, ensuring learnings are applied consistently across channels. • Collaborate with Product Growth, Product Marketing, Design, Content, SEO, and Engineering partners to align acquisition initiatives with messaging, user intent, and execution. • Share experiment roadmaps, idea backlogs, and learnings with cross-functional partners to inform future work. • Establish and maintain documentation for acquisition experiments, learnings, and best practices. • Build repeatable processes for intake, prioritization, execution, and reporting. • Contribute to improving tools, workflows, and quality standards for ongoing web acquisition efforts. • Support broader experimentation capability by sharing learnings, patterns, and guidance with partners across the organization.