• Deliver inquiries/messages intended for other sales personnel and departments promptly. • Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. • Answers incoming calls promptly and professionally. • Answer incoming calls in a friendly manner utilizing multi-line phone operator system. • Identify customer needs, clarify information, direct to the appropriate department. • Identify and escalate customer service issues to supervisors. • Follow scripts and procedures to ensure the highest level of customer service.

Role Description - Deliver inquiries/messages intended for other sales personnel and departments promptly. - Provide truly exceptional customer service in a fast-paced work environment at a high volume dealership. - Answer incoming calls promptly and professionally. - Answer incoming calls in a friendly manner utilizing multi-line phone operator system. - Identify customer needs, clarify information, and direct to the appropriate department. - Identify and escalate customer service issues to supervisors. - Follow scripts and procedures to ensure the highest level of customer service. - Amenable to work US Timezone. Qualifications - Excellent verbal and written communication skills. - 1-2 years of customer service experience. - Must have their own work from home equipment and a quiet environment. - Enthusiastic and positive attitude. - Self-motivation. - Proficiency with computers. - Must be able to multi-task. - Must be a solution-oriented problem solver. - Customer satisfaction focused. - Speed and efficiency. - Ability to type >50 words per minute at a minimum. - Must have a Windows laptop or desktop computer. Minimum system requirement: Intel® Core™ i5 Processor with at least 8GB RAM. Company Description Martin Management Group is an Equal Opportunity Employer.

• Serve as the primary liaison between Invicta Software and its clients, vendors, and internal teams. • Manage inbound communications efficiently and professionally. • Provide administrative support to ensure smooth daily operations. • Maintain a welcoming and organized virtual front desk environment. • Answer and route incoming calls promptly and courteously using virtual phone systems. • Respond to emails and online inquiries with professionalism and accuracy. • Schedule appointments, meetings, and coordinate calendars for team members as needed. • Maintain and update contact lists and client information databases. • Assist with general administrative tasks such as data entry, document management, and correspondence. • Collaborate with various departments to support internal communication flow. • Handle occasional ad-hoc tasks to support company operations remotely.

• Manage front desk operations by greeting clients, handling enquiries, and providing exceptional customer service. • Manage court diaries, calendars, appointments, and reminders for the legal team. • Schedule and coordinate client appointments and meetings. • Review and monitor shared inboxes, processing incoming emails, mail, and legal correspondence. • Maintain accurate electronic and physical client files using the firm's practice management system. • Prepare, file, and organize legal documents while providing administrative support to lawyers. • Assist with opening new client matters, court-related administration, and general office operations. • Maintain office supplies and ensure the reception and office environment remain organized and professional. • Handle confidential information with accuracy, discretion, and attention to detail.