Role Description We are seeking a proactive and organized PA/Receptionist to manage front desk operations, coordinate diaries and appointments, and provide day-to-day administrative support. This role is essential in ensuring smooth office operations while delivering a professional and welcoming experience for clients, visitors, and internal teams. Key Responsibilities: - Manage front desk operations by greeting clients, handling enquiries, and providing exceptional customer service. - Manage court diaries, calendars, appointments, and reminders for the legal team. - Schedule and coordinate client appointments and meetings. - Review and monitor shared inboxes, processing incoming emails, mail, and legal correspondence. - Maintain accurate electronic and physical client files using the firm's practice management system. - Prepare, file, and organize legal documents while providing administrative support to lawyers. - Assist with opening new client matters, court-related administration, and general office operations. - Maintain office supplies and ensure the reception and office environment remain organized and professional. - Handle confidential information with accuracy, discretion, and attention to detail. Qualifications - Strong English communication skills, both written and verbal. - Previous experience in an administrative or office support role. - Excellent organizational and time management skills with strong attention to detail. - Proficiency in Microsoft Office and general office systems. Requirements - Experience using legal practice management or legal software (nice-to-have). Ideal Candidate Profile - Professional, positive, and approachable with a polished presentation. - Proactive and takes initiative in day-to-day responsibilities. - Enjoys interacting with clients and delivering excellent customer service. - Eager to learn, develop new skills, and grow within the role. Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

• Schedule and confirm patient appointments using the clinic's cloud-based system • Answer and return patient calls, emails, and messages in a timely manner • Update and maintain accurate patient records in the system • Coordinate provider schedules and ensure accurate appointment entries • Provide general administrative support as needed

• Work in a fast-paced, high call volume environment from home, utilizing excellent people skills (friendly and patient) • Answer incoming phone calls for thousands of businesses that are located all over North America • Communicate professionally and showcase your friendly personality • Navigate cloud-based technology to handle caller interactions using multiple screens • Type detailed messages free of spelling and grammatical errors • Be a team player, reliable, and present

Title: Corporate Receptionist Location: Richmond Australia Job Description: - Full time job requisition id R0015329 - Enjoy a role where every day is different in a supportive, growth focused culture! - Make an impact supporting all REA employees and visitors daily with your great customer service skills! - 12-month fixed term role based on-site in the Melbourne office, Monday – Friday Our commitment to Diversity, Equity, and Inclusion We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch. Join our Talent Neighbourhood Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! #LI-ONSITE The REA experience The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. Some of our Perks & Benefits include: A hybrid and flexible approach to working Flexible leave options including, birthday leave and purchase additional leave Flexible parental leave offering for primary and secondary carers Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity Hackdays so you can bring your big ideas to life Who we’re looking for A real people person! A quick learner and multi-tasker Exceptional phone manner Work productively in a fast paced and agile environment Someone who likes to smile, laugh, and have fun with staff Look at tricky situations through a solutions-focused lens Ability to lift light weight furniture and parcels in a safe way Superior organisation skills Maintain a professional and polished appearance, adhering to a smart casual dress code A proactive and approachable demeanour – a positive outlook is everything! Someone who is tech-savvy and keen to keep learning A team player – you take a proactive approach to supporting your team and enjoy work collaboratively We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women. Where the team fits in The Workplace Receptionist sits within The Finance and Business Services team, or FaBS as we like to call them, which is the engine room of the REA Group. The team is comprised of Finance, Workplace Experience & Procurement, Investor Relations and Corporate Development. For our Workplace team, the staff are our customers, we look after them. We support our people and give them a pleasant and safe working experience in the office and at home. We’re onsite, front of house, and always offering a helping hand. Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile. It’s about continually finding ways to improve the current office environment, looking after the space and culture, and ultimately creating a space that everyone is proud to work in. What the role is all about Act as the main point of contact and front-of-house for all visitors and guests to REA Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries Communicate facility and office updates to staff via the appropriate channels Be responsible for our visitor management system, ensuring our guests to the office do the right thing Maintain security and access register and ensure all guests to REA and signed in and out appropriately Ensure staff common and amenity areas such as mail room, breakfast area, and reception are well maintained Monitor and action PWG (Procurement & Workplace) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etc Be responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workers Be responsible in the coordination of REA internal social events across all states Assist the WHS Committee group to implement workplace safety programs and information in and around the office Assist the Sustainability team to implement sustainable measures in and around the office Assist the People Services team to implement parking, benefits, new starter and departures, and policies Assist to maintain team internal intranet pages on REA intranet with relevant information and updates to staff Act as both an REA First Aider or Warden (training will be provided)