• Manage front desk operations by greeting clients, handling enquiries, and providing exceptional customer service. • Manage court diaries, calendars, appointments, and reminders for the legal team. • Schedule and coordinate client appointments and meetings. • Review and monitor shared inboxes, processing incoming emails, mail, and legal correspondence. • Maintain accurate electronic and physical client files using the firm's practice management system. • Prepare, file, and organize legal documents while providing administrative support to lawyers. • Assist with opening new client matters, court-related administration, and general office operations. • Maintain office supplies and ensure the reception and office environment remain organized and professional. • Handle confidential information with accuracy, discretion, and attention to detail.

Role Description We are seeking a proactive and organized PA/Receptionist to manage front desk operations, coordinate diaries and appointments, and provide day-to-day administrative support. This role is essential in ensuring smooth office operations while delivering a professional and welcoming experience for clients, visitors, and internal teams. Key Responsibilities: - Manage front desk operations by greeting clients, handling enquiries, and providing exceptional customer service. - Manage court diaries, calendars, appointments, and reminders for the legal team. - Schedule and coordinate client appointments and meetings. - Review and monitor shared inboxes, processing incoming emails, mail, and legal correspondence. - Maintain accurate electronic and physical client files using the firm's practice management system. - Prepare, file, and organize legal documents while providing administrative support to lawyers. - Assist with opening new client matters, court-related administration, and general office operations. - Maintain office supplies and ensure the reception and office environment remain organized and professional. - Handle confidential information with accuracy, discretion, and attention to detail. Qualifications - Strong English communication skills, both written and verbal. - Previous experience in an administrative or office support role. - Excellent organizational and time management skills with strong attention to detail. - Proficiency in Microsoft Office and general office systems. Requirements - Experience using legal practice management or legal software (nice-to-have). Ideal Candidate Profile - Professional, positive, and approachable with a polished presentation. - Proactive and takes initiative in day-to-day responsibilities. - Enjoys interacting with clients and delivering excellent customer service. - Eager to learn, develop new skills, and grow within the role. Work Arrangement & Expectations - This is a remote role that will be set up as an independent contractor engagement. - To ensure alignment and transparency, successful candidates will be expected to: - Disclose any existing ongoing roles or client work. - Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”).

• Schedule and confirm patient appointments using the clinic's cloud-based system • Answer and return patient calls, emails, and messages in a timely manner • Update and maintain accurate patient records in the system • Coordinate provider schedules and ensure accurate appointment entries • Provide general administrative support as needed

• Work in a fast-paced, high call volume environment from home, utilizing excellent people skills (friendly and patient) • Answer incoming phone calls for thousands of businesses that are located all over North America • Communicate professionally and showcase your friendly personality • Navigate cloud-based technology to handle caller interactions using multiple screens • Type detailed messages free of spelling and grammatical errors • Be a team player, reliable, and present