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Grüns logo
Grüns

Nutrition gaps are inevitable. Grüns fills them.

Senior Manager – Subscriber Experience

ManagerManagerFull TimeRemoteSeniorTeam 51-200Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

104 days ago

Salary

$130K - $150K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Senior Manager – Subscriber Experience

Grüns

• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features • Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction • Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement • Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives • Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints • Optimize cancellation and save strategies to improve save rate while protecting long-term customer value • Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition • Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements • Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement • Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO • Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosystem

Job Requirements

  • 5–8+ years of experience in subscription growth, retention, lifecycle, loyalty, or monetization roles
  • Direct experience operating subscription platforms such as SKIO, Recharge, or similar tools
  • Comfortable configuring and managing complex subscriber flows inside subscription platforms
  • Experience launching or managing loyalty or rewards programs that drive incremental engagement or repeat purchase
  • Strong analytical mindset and experience working with cohort analysis, retention metrics, and LTV modeling
  • Experience improving subscription retention, cancellation flows, or subscriber engagement
  • Comfortable operating cross-functionally across ecommerce, lifecycle marketing, CX, and product teams
  • Understands the economics of subscription businesses and how retention programs influence long-term growth

Benefits

  • Competitive equity packages
  • Comprehensive set of benefits designed to support the well-being, growth, and balance of our team
  • Health insurance
  • Generous PTO
  • Free Grüns subscriptions

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