• Own the successful delivery of enterprise customer implementations from onboarding through launch • Serve as the primary customer-facing lead during implementation • Manage project timelines, risks, dependencies, and deliverables • Facilitate project meetings and stakeholder updates • Partner cross-functionally with Engineering, Product, Delivery, Sales, and Support teams • Contribute to contract reviews and change orders when implementation scope evolves • Represent the onboarding team in customer presentations and sales engagements as needed • Lead solution design and implementation for enterprise utility customers • Work directly with customer engineering teams on data integrations, APIs, and system architecture • Translate customer requirements into scalable technical solutions • Guide requirement analysis, integration planning, and implementation execution • Identify product gaps and collaborate with Product teams on enhancements • Produce technical documentation outlining architecture, integrations, and deployment plans • Partner with engineering teams to troubleshoot and resolve technical issues • Develop deep expertise in the utility and energy markets • Ensure customers achieve measurable value from the platform • Identify opportunities for future growth within customer accounts • Occasionally travel to Bidgely headquarters in Los Altos, CA

• Leads internal audit projects according to the audit plan throughout the Ministry, including risk assessment, audit performance, follow-up and ongoing communication of risks, results and mitigation efforts. • Develops appropriate documentation to support audit work performed. • Assists in risk assessment process and preparation of audit plan that focuses on high-risk areas. • Conducts independent audits according to the audit plan and develops appropriate documentation to support audit work performed. • Measures and tracks the results of audits performed through action plan follow-up procedures. • Prepares reports to management of findings and proposed action plans for each audit. • Assists in the preparation of audit reports for presentations to management and governance; may present findings to management as appropriate. • Communicates and prepares meeting agendas and status reports to facilitate discussion with immediate supervisor and upper management about audit activities in progress and emerging issues in a timely and proactive manner. • Keeps current on industry trends and areas of interest through utilization of industry research and knowledge resources. • Displays a commitment to excellence, accuracy and thoroughness in all activities, and searches for ways to improve and promote quality.

• Serve as ICF’s senior delivery lead for a complex federal technology and data services task order. • Manage overall task order execution, including scope, schedule, cost, staffing, risks, issues, dependencies, deliverables, and contract performance. • Lead integrated coordination across ICF teams, subcontractors, and delivery partners to ensure clear roles, decision rights, and accountability. • Establish and operate program governance forums, including portfolio reviews, executive status reviews, risk reviews, and delivery coordination meetings. • Oversee transition planning, onboarding, knowledge transfer, staffing readiness, and continuity of critical services. • Maintain executive-level visibility into program performance through dashboards, monthly status reviews, quarterly program management reviews, and other contract reporting. • Manage risk, issue, action item, and decision tracking to ensure timely escalation, resolution, and follow-through. • Coordinate with technical leads across engineering, product, data, cybersecurity, and service operations to align delivery with client priorities and contractual requirements. • Support IV&V coordination, including access to required documentation, environments, technical artifacts, schedules, and remediation plans. • Drive continuous improvement using performance metrics, stakeholder feedback, lessons learned, and operational trend analysis. • Ensure deliverables meet quality expectations, acceptance criteria, and agreed delivery schedules.

• Leads internal audit projects according to the audit plan throughout the Ministry. • Assists in risk assessment process and preparation of audit plan that focuses on high-risk areas. • Conducts independent audits according to the audit plan. • Measures and tracks the results of audits performed through action plan follow-up procedures. • Prepares reports to management of findings and proposed action plans for each audit. • Keeps current on industry trends through utilization of industry research and knowledge resources.