• Guidehouse is seeking a MHS GENESIS Application Support Analyst to support the Defense Health Agency (DHA) by developing, maintaining, and delivering advanced analytics across Health Data Intelligence (HDI) and Oracle analytics platforms. • This role focuses on back-end revenue cycle data extracts, financial and compliance reporting, and uncovering data-driven insights that support Revenue Cycle Modernization and Innovation (RCMI) initiatives. • Investigate, triage, and help resolve application/data issues impacting revenue cycle, registration, patient access, and scheduling workflows. • Develop, maintain, and optimize CCL/Discern queries and reusable extracts to support analytics and operational reporting within MHS GENESIS systems. • Conduct back-end configuration reviews and diagnostics to identify root causes affecting billing, claims, or encounter workflows and coordinate durable remediation. • Use CCL, SQL, Tableau, Power BI, Python, SAP BO, and other analytics tools to extract, analyze, and interpret financial and operational data across MHS data platforms. • Develop, optimize, and maintain Vertica SQL queries, view, and reusable datasets supporting revenue cycle analytics (billing, collections, denials, A/R). • Monitor and support the development of KPIs across Revenue Cycle Initiatives. • Partner with clinical, coding, billing, IT, and finance teams to ensure integrated revenue cycle operations. • Collaborate with system administrators to ensure the EHR supports required business processes. • Serve as a liaison between Guidehouse, DHA, and MTF operational stakeholders. • Produce professional deliverables: analytic readouts, executive summaries, methodology documentation, and data dictionaries for cross-DHA collaborations. • Perform data validation, lineage analysis, and quality checks across federal data sources to ensure analytical accuracy and audit readiness. • Participate in support testing and validation for analytic releases. • Investigate and help resolve user-reported issues related to charge capture, billing edits, registration errors, or data discrepancies. • Conduct system impact assessments and work with Oracle Health/Cerner, CDAO, and RCMI technical teams to implement fixes. • Support upgrades, interface changes, testing, and release validations; communicate operational impacts to stakeholders. • Participate in ITSM processes (incident, problem, change management).

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via calls, tickets, and other channels in Spanish and English • Troubleshoot software, networking, and system-level issues with a strong focus on customer experience • Participate in continuous testing of software and integrations to support quality assurance efforts • Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage • Maintain accurate documentation and records within support and ticketing systems • Continuously build technical and product expertise to improve issue resolution and customer outcomes

• Provide advanced technical support to customers via phone, online, chat, virtual meetings and email • Verify issues before involving development teams • Work closely with the Product and Development teams to address clients' needs • Respond to all tasks in designated service level agreements and provide appropriate resolutions • Attend product sprint reviews and trainings • Review relevant updates on new and existing products • Provide root cause correction and ensure all facets of problems are evaluated to eliminate recurrence • Provide training to colleagues in real time and develop training materials

• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction. • Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed. • Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development. • Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.