Lumos

• Ship amazing products: Tackle complex user problems by owning and championing an entire product area, focusing on rapidly delivering value to our customers. • Champion customer obsession: Dive into user research to understand pain points, gather valuable insights, and validate design decisions. Let these insights guide our product development, improve design decisions, and boost customer satisfaction. • Shape the future: Team up with stakeholders to craft a long-term vision and direction for our product. Contribute to defining features and improvements that align with this exciting vision. • Be a team player and a leader: Inspire fellow designers, collaborate closely with the team to refine design processes, and elevate the team through workshops, documentation, and constructive design feedback. Help grow our design family and cultivate a culture of excellence and innovation. • Make a difference: Proactively seek out and seize opportunities to create a lasting impact, leveraging your unique strengths and expertise. Own your success at Lumos and be a part of shaping our future!

• Mission Driven: Help large enterprise customers solve complex problems that add value and transform their organizations over the long term. • Full Sales Cycle Ownership: Manage the full sales cycle for potential enterprise customer from prospecting to close • Pipeline Generation: Take ownership of pipeline generation for your region in partnership with the Sales Development team. • Discovery Champion: Demonstrate expertise and curiosity in the discovery process • Value-Based Selling & Demos: Tie challenges, business needs and goals to a solution, focusing on value at every stage and partnering with the Sales Engineering team to drive strategic technical demos. • Collaboration: Share insights and learnings from your sales conversations. Collaborate with Customer Success to build high-quality onboarding and customer experiences. Collect insights from sales calls for our product team. • Empathy For your team and customers. Committed to your customer’s success long after the initial sale you approach the sales process with empathy.

• Mission Driven: Help large enterprise customers solve complex problems that add value and transform their organizations over the long term. • Full Sales Cycle Ownership: Manage the full sales cycle for potential enterprise customer from prospecting to close • Pipeline Generation: Take ownership of pipeline generation for your region in partnership with the Sales Development team. • Discovery Champion: Demonstrate expertise and curiosity in the discovery process • Value-Based Selling & Demos: Tie challenges, business needs and goals to a solution, focusing on value at every stage and partnering with the Sales Engineering team to drive strategic technical demos. • Collaboration: Share insights and learnings from your sales conversations. Collaborate with Customer Success to build high-quality onboarding and customer experiences. Collect insights from sales calls for our product team. • Empathy: For your team and customers. Committed to your customer’s success long after the initial sale you approach the sales process with empathy.

Role Description Lumos is looking for a full-time Supervisor – Service Operations! If you’re experienced as a leader in telecom service operations who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! The Supervisor – Service Operations leads employees and contractors that ensure our customers have a professional experience when we’re onsite installing service or troubleshooting, all supported by the Manager – Service Operations and wider leadership team. This is a remote position with on-site responsibilities within Louisville, KY market when needed. Candidates must reside within 1 hour of Louisville, KY. Company vehicle + Mobile phone provided. Valid, fully unencumbered Driver’s License required. Qualifications - 6+ years’ Service Operations experience in telecommunications required. - High school diploma or equivalent required; Bachelor’s degree preferred. Requirements - Exceptional customer service and interpersonal presence. - Solid people leader; open to giving and taking direction, as well as collaborative work styles and a commitment to get the job done. - Able to successfully build and maintain relationships within and across teams, demonstrating servant leadership behaviors and project management skills. - Excellent written and verbal communication skills. - Possesses strong time management and organizational skills. - Maintains flexibility and grace under pressure in a fast-paced, ever-changing environment. - Demonstrates self-motivation and team player attributes with a positive, collaborative management approach and attitude. Benefits - Comprehensive health, dental, and vision coverage. - Competitive compensation packages, including bonus options for eligible positions. - Paid Time Off & Paid Holidays. - Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). - 100% employer-paid life and disability insurance. - Employee Assistance Program (EAP) with access to professional support for life’s challenges. - 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. - Wellness program offering education and cash incentives for gym attendance and nutrition programs. - Employee referral bonuses. - Discounts on Lumos Fiber Internet for employees who live in our service areas.

• Own the project plan. Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; keep track of every change made to the plan. • PS Projects Dashboard upkeep. Our internal tracking looks at weekly high level status tags, summaries, blockers/issues to escalate, and module go live dates, all used in reporting to the Customer team as a whole and to our ELT. You will work with the Head of PS and the CSMs to update and share highlights and risks weekly with the teams. • Hold the team accountable. Track deliverables, follow up before things slip — not after — and hold both customers and internal stakeholders accountable for what they've committed to. • Run a tight ship on project calls. Build structure for recurring project calls — set the agenda, keep the discussion on topic, and don't let Solution Architects (or anyone else) wander off-track. Coordinate meeting logistics, action items, and follow-ups. • Escalate early. Flag risks, blockers, and account changes to the CSM before they surprise the customer relationship. Track blocker-level bugs and sales-committed feature requests tied to product needs. • Keep the RACI clean. Define and maintain the project RACI (Responsible, Accountable, Consulted, Informed) for each engagement so everyone knows who owns what. • Report status, internally and externally. Own weekly project plan updates, deliver a weekly status report to the CSM and leadership, and produce both the internal status report and the client-facing progress summary for every project. • Use AI to scale the work. Use AI/Claude skills to help manage recurring reporting and status work so updates stay consistent and timely without eating the team's bandwidth. • Track the technical footprint. Compare the apps a customer committed to integrating against what they've actually integrated. • Build relationships that make delivery work. Build working relationships with the internal teams supporting each engagement, and follow established project management practices and procedures.

• Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. • Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities. • Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans. • Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption. • Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.

Role Description As a Sales Development Representative, you'll be a driving force behind Lumos's growth engine. You'll partner directly with our Enterprise Account Executives to break into target accounts, generate qualified pipeline, and create the first impression that sets the tone for long-term customer relationships. This role is for hunters—people who thrive on the challenge of cold outbound, get energized by creative prospecting, and measure their success by the pipeline they build. - Own Outbound Prospecting: Drive cold outreach into enterprise accounts through calls, emails, and creative multi-channel sequences. You're not waiting for leads to come to you—you're building pipeline from scratch. - Partner with Account Executives: Work closely with your AE partners to identify key decision-makers, map accounts, and develop targeted prospecting strategies for enterprise organizations. - Qualify Inbound Interest: Respond quickly to inbound inquiries, uncover needs and challenges, and route qualified opportunities to the right AE. - Get Creative: Develop distinct, value-based outreach that cuts through the noise. Test new approaches, iterate on what works, and bring fresh ideas to the team. - Elevate the Team: Share what's working. When you crack a new approach or sequence that lands meetings, you bring it to the wider sales team to make everyone better. - Be the Voice of the Prospect: Provide feedback to Sales Leadership and Enablement on what's resonating (and what's not) to continuously improve our go-to-market motion. Qualifications - 1+ years of experience in B2B SaaS Sales Development - Proven track record crushing targets - Experience with cold calling prospects (outbound) - Ability to be nimble and a desire to be in a start-up environment where resources are still being built or refined - Strong communication skills, operate with ethics, adaptability, grit and empathy - Ability to work PST, MST or CST hours Requirements - Pay Range: $80,000 - $90,000. Note that this range is a good faith estimate of likely pay for this role; upon hire, the pay may differ due to skill and/or level of experience. Benefits - Remote-first culture – Work from anywhere within ±4 hours of Pacific Time. - Medical, dental & vision insurance – 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution. International benefits align with local standards. - Mental health support – Access to mental health resources and support. - Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge. - Life & disability insurance – Life insurance, short-term disability, and long-term disability coverage available. - Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work. - Parental leave – Up to 16 weeks of paid parental leave for expecting parents. - $1,000 annual learning stipend – An annual budget for courses, books, conferences, and certifications. - Company & team offsites – Company and team bonding trips throughout the year, fully covered by Lumos. - 401(k) with matching – Employer 401(k) matching to help you save for the future.

Role Description Lumos is looking for a full-time OSP Project Engineer! If you’re an experienced FTTH design & construction engineering professional who’s excited for a fast-paced experience, ready to help us grow, and ready to recommend process changes that ensure we’re harnessing our technology to the best of our ability while broadening our ability to set up and maintain our service, we want to hear from you! As an OSP Project Engineer, you’ll: - Plan & prepare drawings for construction of new, overhead, or underground links, cables, & conduits. - Obtain optimum and economical utilization of communications facilities. - Select the most cost beneficial route for all lines and equipment for projects. - Ensure that our network expands throughout the regions we’re privileged to serve. Qualifications - Excellent interpersonal skills, as well as written and verbal communication skills. - Demonstrated project management experience. - Strong knowledge of OSHA rules, site safety, National Electric Safety Code (NESC) requirements, and associated construction and telecommunications federal and local regulations. - Proficient in MS Office; able to create reports, presentations, and project documentation. - Able to respond promptly, manage multiple tasks & customer needs, and prioritize progress toward deadlines in a fast-paced environment. - Working knowledge of all aspects of company processes including but limited to: - OSP construction; - Site preparation and permitting; - OSP testing and acceptance standards; - Creating design for local L2 and Transport architecture; - Google Earth and various fiber mapping platforms. Requirements - 5+ years’ technical experience working in OSP Engineering, Construction, or Operations. - High school diploma or equivalent required; Associate’s degree preferred. - Proactive, independent, and collaborative - takes initiative to keep on-task and on-target. - Fiber and telecommunications industry experience is essential, with a strong understanding of industry standards, technologies, & processes critical for success in the role. Benefits - Comprehensive health, dental, and vision coverage. - Competitive compensation packages, including bonus options for eligible positions. - Paid Time Off & Paid Holidays. - Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs). - 100% employer-paid life and disability insurance. - Employee Assistance Program (EAP) with access to professional support for life’s challenges. - 401K plan w/ up to 5% employer contribution and a self-directed brokerage option. - Wellness program offering education and cash incentives for gym attendance and nutrition programs. - Employee referral bonuses. - Discounts on Lumos Fiber Internet for employees who live in our service areas.

• Full-Cycle Ownership: Lead full-cycle recruiting across tech and non-tech roles, from intake to close, including sourcing, screening, coordinating, and candidate communication. • Trusted Partner to Hiring Managers: Serve as a consultative partner to hiring managers. Help them scope roles, align interview panels, and identify opportunities to improve the candidate funnel. • Pipeline Generation: Source and engage top-tier passive talent through creative outreach and storytelling. Deliver ≥50% self-sourced pipeline on priority roles. • Process Builder: Help standardize recruiting processes with interview kickoffs, debriefs, feedback loops, and improve them over time based on what’s working and what’s not. • Candidate Experience Champion: Deliver a candidate experience that reflects Lumos’ culture: thoughtful, respectful, human, and warm — even for candidates we don’t hire. • DEI Advocacy: Embed equity into sourcing, screening, and interviewing processes. Source from diverse communities and advocate for structured, fair evaluation practices.

• Design, develop, and operate systems that transform high volumes of identity data from third-party integrations to product consumers with correctness, freshness, and operational rigor. • Build the shared primitives and interfaces (APIs, services, materialized models) that abstract raw identity data into the building blocks that power our products. • Contribute to the technical vision for a world-class data infrastructure that empowers engineering, product, and AI teams, enabling seamless access to high-quality data. • Establish SLOs, observability, and operational tooling that catch and remediate failures in identity data systems before they reach customers. • Promote and implement software engineering best practices for building scalable, reliable, and secure data-centric applications. Elevate the principles of software engineering within the data domain.