• Creating a World-Class Support Experience: Interacting with our client base on the day to day, you will have a direct impact on shaping their experience with Lumos. We want to ensure attention to detail, a friendly approach, and consistent care are present in each and every interaction. • Troubleshooting Complex Technical Errors: Lumos rolls out new product features often. With this level of innovation can also introduce unexpected behaviors. It’s essential that you stay on top of the product development, relay customer feedback through validating enablement materials, and are extremely clear in your handoffs to our engineers for further actioning as needed. • Proactively Developing Product Expertise: Similar to the above, partnering with our Product Managers is essential. If we don’t have the information we need to successfully support customers on a new feature rollout, seek to discover. By establishing these mutually beneficial relationships, you’ll become a product expert and the voice of the client in product development. • Reflecting On and Finding Solutions for Current Support Opportunities: Because we’re building this team from the ground up, your thoughts, opinions, and considerations are essential to our longterm success. Giving feedback and being creative in your problem solving are critical.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Provides support to partners with a high attention to detail - Researches, analyzes, and documents findings - Interacts with partners to provide technical support via email, phone, chat, cases, and remote sessions - Monitors backup, off-site, and critical service failure events - Investigates and resolves reported failure incidents, escalating when necessary - Maintains a knowledge base of our products and services and provides high quality technical support to partners during each interaction - Contributes to written articles for internal and external knowledge base - Identifies and escalates situations requiring urgent attention to appropriate teams - Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering - Handles assigned support cases - Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem - Communicates new release features and improvements to our partners that better their experience Company Description ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Role Description Rattaché fonctionnellement auprès du Procureur de la République Adjoint, coordonnateur du pôle « VIF » et auprès de la Division de l’Action Publique territorialisée (DAPTER), l’attaché de justice travaillera en lien avec l’ensemble des magistrats de la DAPTER sur le traitement des dossiers de violences intrafamiliales, tant en matière civile que pénale : - Elaboration des avis parquet à la suite d’une requête pour une ordonnance de protection en lien avec le magistrat de doublure et relance des enquêtes en cours - Gestion des mails relatif aux appels interjetés sur les ordonnances octroyant une ordonnance de protection - En cas de violation d’une ordonnance de protection, assistance du magistrat de permanence TTR pour obtenir la preuve de sa signification et dans la gestion de l’enquête - Suivi des enquêtes en lien avec les référentes violences conjugales du Parquet - Traitement des rapports d’incidents du CJ signalés par le PAJE (rédaction petit rapport de synthèse avec diligences à destination du tribunal correctionnel) - Assistance des parquetiers de permanence sur les dossiers VIF (expertise de dangerosité, suivi enquêtes, relance commissariats) Il se verra notamment confier également les missions suivantes, en alternance avec l’attaché de justice VIF coordonnateur siège et parquet, chef de pôle : - Gestion de la messagerie structurelle TGD en lien avec le magistrat de permanence (renfort du magistrat et signalement des urgences) - Rédaction des évaluations TGD - Préparation des dossiers TGD - Organisation et gestion des remises TGD - Actualisation en temps réel des tableaux relatifs au nombre de TGD en cours et mise à jour du tableau de sorties de détention - Préparation des COPIL TGD auteur / COPIL TGD sortants – entrants Sous la supervision de la coordonnatrice, cheffe du pôle VIF, Ange OZEL, l’attaché de justice travaillera en lien avec les attachés de justice affectés au traitement des violences intrafamiliales au sein des différents services (parquet, SAF, SAP et TPE). - Participation à la permanence « ATJ-VIF », à raison d’une semaine par attaché de justice VIF : gestion de la boite mail VIF - Alimentation et suivi du logiciel SISPoPP - Participation aux réunions hebdomadaires de coordination « Réseau des attachés de justice VIF » Qualifications - Diplôme sanctionnant une formation juridique au moins égale à quatre années d'études supérieures après le baccalauréat - Justification de la qualité d’agent contractuel assimilé à la catégorie A ou de niveau catégorie A - Remplir les conditions prévues à l'article 3 et 3-1 du décret n° 86-83 du 17 janvier 1986 modifié - Corps de catégorie A prévue à l’article L.411-2 du code général de la fonction publique pour les fonctionnaires Requirements - Très bonnes connaissances en droit pénal - Très bonnes connaissances en procédure pénale - Bonnes connaissances du contentieux traité - Discrétion - Loyauté - Très bonnes capacités rédactionnelles - Sens du contact et du travail en équipe - Capacités de synthèse Benefits - Niveau 6 Licence/diplômes équivalents - Spécialisation en Droit, sciences politiques Company Description Localisation : Tribunal judiciaire de Bobigny - Documents à transmettre : CV et lettre de motivation obligatoires - Personnes à contacter : Pierre Fermantel, vice-procureur chargé du secrétariat général

Role Description As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience. - Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support, and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication. - Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact. - Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution. - Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions. - Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation. - Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability. - Maintain internal documentation and actively contribute to knowledge-sharing across the team. Qualifications - 3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - API Integration Experience: Experience in troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams. - Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. - Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset. - Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. - API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. - Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. - Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability. - Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player. - Non-standard work schedule involving late-hour shifts. Company Description Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations. We're also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation. - World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations. - It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. - The startup has already raised $565M funding. - Tipalti: Shaping Global Finance Since 2010. - Silicon Valley Fintech Company. - 1000+ Employees Worldwide. - Global Offices in CA, London, Tel Aviv, Tbilisi, Medellin, Toronto, Vancouver and more. - 2500+ Trusted Clients including Amazon, GoDaddy, Roblox, Twitch. - $550M+ Total Funding. - Driving Financial Evolution.