acre security

• Be the trusted advisor for all things related to acre security solutions in the region by supporting sales and channel partners. • Configure and lead the technical demonstration of products and solutions to current and prospective customers based on their needs. • Manage Proof of Concept. • Participate in industry trade shows, industry workgroups, lunch and learns to promote acre security solutions. • Assist sales with technical responses and content for proposals in response to RFPs, RFIs, & RFQs. • Own the IT Questionnaire response within your region. • Craft and deliver quotations, proposals, requirements documentation, and Architecture & Integration designs based on customer requirements. • Work closely with Product Management, Marketing, and Customer Support by providing feedback on potential product enhancements and market demands, as well as competitive direction.

Position: Inside Sales Representative Location: EMEA – Remote Move Security Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time. About Acre At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organisations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most. Your Impact The primary responsibility of the Inside Sales Representative is to develop and strengthen relationships with Tier 2 and Tier 3 System Integrators (SIs) and distributors. Your focus will be on effectively communicating Acre’s value proposition, ensuring partners understand the benefits of our products and solutions, and helping them bring these to market. While quoting and basic bill-of-material support will be part of the role, the emphasis is on partner enablement, education, and driving demand across the channel. What You’ll Do In addition to the above, your key responsibilities will include: - Build and nurture strong relationships with SIs and distributors to drive preference for Acre’s solutions. - Engage partners through proactive outreach (calls, emails, Teams/Zoom), delivering product insights and enablement. - Collaborate with Regional Sales Managers to support territory growth and expand partner coverage. - Generate and qualify pipeline opportunities; support quoting and basic BOM creation to accelerate deals. - Deliver product presentations, demonstrations, and system discussions tailored to partner needs. - Maintain accurate partner and customer records in Salesforce CRM/Hubspot. - Provide consistent partner enablement through training, joint planning, and tailored communications. - Track and forecast partner-driven pipeline, reporting progress to RevOps leadership. - Participate in sales activities such as quoting, order tracking, and problem-solving to support business success. - Attend regional partner/customer events when required to build presence and relationships. What You'll Bring To succeed in this role, you'll need: - Minimum of 2–3years’ experience in inside sales, channel sales, or partner management (preferably with SIs or distributors). - Strong consultative communication skills with the ability to listen, translate needs, and tell compelling product stories. - Bachelor’s degree or equivalent experience. - Organised, resilient, and partner-centric mindset with a focus on aligning to partner success. - Fluent in English; native-level proficiency in German (written and spoken) is required. - Proficiency in Salesforce CRM and MS Office (PowerPoint, Excel, etc.). - Ability to prioritise, meet deadlines, and work effectively in a global, fast-paced environment. What’s in It for You We strive to do more than just match your ambitions — when you join Acre, you’ll have access to a range of exciting opportunities: - Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards. - Learn from industry leaders – Work alongside experts and innovators driving real change in security technology. - Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide. - Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events. - Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions. Join the Future of Security At Acre, we’re moving security forward. If you're ready to make an impact in a fast-moving, innovative industry, we’d love to hear from you. Acre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Data Privacy Statement We process personal data submitted in connection with your application for recruitment purposes in accordance with applicable data protection laws. Applicant data will generally be retained for up to 12 months from the date of last activity unless otherwise required by law or where consent has been provided for future opportunities. For details, please see our Privacy Notice: Acre Security

• Serve as a primary technical point of contact for customers throughout the delivery lifecycle • Partner with customers and Sales to understand business objectives, technical requirements, and integration needs • Translate customer requirements into solution designs, scopes of work, and delivery plan • Design, configure, and implement customized solutions aligned with customer needs and Acre product capabilities • Lead system configuration, testing, deployment, and post‑implementation support • Ensure smooth integration with customer environments, including third‑party systems and platforms • Coordinate delivery activities across Software, Technical, Professional Services, and Sales teams • Define and track project timelines, milestones, risks, and dependencies to ensure on‑time, high‑quality delivery • Support customer training and manage final system handover • Provide expert‑level technical troubleshooting during and after implementation • Diagnose and resolve integration, configuration, and performance issues • Advise customers on best practices and optimization opportunities • Capture customer feedback and lessons learned to improve delivery methodologies • Contribute to documentation, standards, and internal knowledge sharing

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via phone, ticketing systems, and other support channels • Troubleshoot software, networking, and system-level issues with a strong focus on customer experience • Continuously test Acre software and integrations to support quality assurance and product reliability • Respond to incoming customer calls and technical inquiries requiring assistance • Participate in an after-hours on-call rotation to support customers 24/7/365 • Maintain accurate documentation and records within support and ticketing systems • Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes • Create and maintain weekly or monthly reports as directed by leadership.

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies • Provide technical support to customers via calls, tickets, and other channels in Spanish and English • Troubleshoot software, networking, and system-level issues with a strong focus on customer experience • Participate in continuous testing of software and integrations to support quality assurance efforts • Support customers as part of an after-hours on-call rotation, contributing to 24/7/365 support coverage • Maintain accurate documentation and records within support and ticketing systems • Continuously build technical and product expertise to improve issue resolution and customer outcomes

• Manage the end-to-end delivery, testing, and release of Access and Intrusion products, coordinating with R&D, engineering, product management, supply chain, compliance, third-party partners, support, and marketing. • Estimate, plan, and schedule project timelines. • Organize and facilitate project kick-off, stand-ups, sprint planning and review meetings. • Identify and manage dependencies, risks, and issues. • Provide clear visibility of project schedules, status, resources, and costs to stakeholders. • Escalate issues and blockers in a timely manner. • Manage communication with third-party partners. • Facilitate team meetings and drive decision-making. • Contribute to the ongoing improvement of Agile and project management processes. • Hold teams accountable for their deliverables and commitments; serve as an escalation resource and help to remove obstacles and facilitate decisions as needed. • Collaborate with Product Owners and stakeholders to set priorities. • Guide and motivate Kanban teams to deliver value. • Provide regular reporting, including weekly, monthly, and quarterly status updates and KPIs.