• Supervise project team and their deliverables, providing day to day direction and insight to ensure that they meet their goals and deadlines. • Coach and develop project team to meet their individual and business expectations, as well as to grow and excel within their roles. • Manage a revolving portfolio of tasks and projects comprised of Material Handling systems and equipment, Hardware and Media management, and Storage and Capacity initiatives. • Research, analyze, and troubleshoot SanMar handling systems; understand the operation and dependencies of the solutions and processes, and how they are used by the DCs. • Identify and develop resource information (i.e., disaster response, strategic computing, information security and control). • Work across all stakeholder areas to translate business requirements into high performing solutions that meet the business needs; ensure best operational practice. • Create detailed project plans and frameworks; ensure team members are meeting milestones and reporting status. • Provide distribution system subject matter expertise to business areas and end users. • Work closely with Technical and Delivery teams to identify, design and deliver changes to system environments; ensure projects are in lockstep with functional requirements. • Work closely with Distribution/Company leadership and primary resources to determine strategic focus and task prioritization, and long-term portfolio management. • Perform other duties as assigned. • Comply with all policies and standards.

• Drive execution of high-visibility, cross-functional initiatives that advance key business objectives in the Technology and Product org • Establish and manage a portfolio view of initiatives in your area, ensuring alignment to company priorities and resource capacity • Design and implement intake, prioritization, and governance mechanisms to bring structure and transparency to how work enters and progresses through the system • Partner with business and functional leaders to assess capacity, balance workloads, and allocate resources effectively • Embed consistent program management frameworks, tools, and rituals within your domain to drive clarity, accountability, and predictability • Act as a connector between the PMO and your assigned department, ensure seamless coordination and communication • Guide teams and subject matter experts in adopting program management best practices, freeing them to focus on their core business and functional responsibilities • Track progress, manage risks, and communicate outcomes to stakeholders and leadership through structured reporting and storytelling

• Support voice and communication tools for caregivers • Turn requirements into reliable solutions • Help test features and validate changes • Ensure systems operate smoothly • Track and coordinate with telcos • Manage installs, disconnects, and upgrades • Organize work items and update documentation • Support demos and resolve issues quickly

• Own end-to-end planning and execution of major product development programs, from concept through production and deployment • Define program schedules, milestones, and critical paths across hardware, software, and manufacturing tracks • Facilitate cross-functional collaboration by running standups, sprint planning, and milestone reviews with engineering and ops teams • Identify dependencies, resource needs, and execution risks—proactively escalating and driving resolution • Maintain clear, up-to-date program documentation including Gantt charts, issue trackers, and progress dashboards • Support new product introduction (NPI) and field rollout planning, ensuring readiness across supply chain, QA, and logistics • Act as primary point of contact for internal stakeholders on program status, scope, and decision timelines • Coordinate change management, ensuring that scope or requirement shifts are clearly communicated and integrated across teams • Contribute to continuous improvement of program processes, tooling, and collaboration practices • Help ensure programs align with company OKRs and strategic priorities.