• Drive Strategic Cross-Functional Planning: Work closely with product managers, engineering leads, and customer facing teams to develop integrated program plans, including roadmap, dependency identifications and resource plans. Drive the end-to-end lifecycle of complex technical programs from concept to launch, ensuring alignment across Engineering, Product, Design, and Customer Delivery teams. • Operating Rhythm: Establish and lead regular program level meetings with product and engineering leadership to ensure projects are driven to successful outcomes. • Operational Rigor: Establish and maintain lightweight, high-impact processes (Agile, Scrum, Kanban) that increase developer velocity and visibility without adding bureaucracy. • Risk & Dependency Management: Proactively identify technical risks, bottlenecks, and cross-team dependencies, particularly for deployments in regulated industries; implementing mitigation strategies before issues impact the timeline. • Release Management: Partner with DevOps and Engineering to streamline the release process, ensuring reliable and secure delivery of our AI platform and agentic applications to enterprise customers. • Stakeholder Communication: Serve as the primary source of truth for program status; translating complex technical details into clear updates for executive leadership and non-technical stakeholders. Synthesize findings into clear, concise, customer-focused problem statements, recommendations, business cases, analysis, plans of action, and risk assessments. • Continuous Improvement: Use data and metrics to analyze engineering performance and drive continuous improvement in our development culture and operations.

• Manage and integrate our core technology stack—bridging the gap between proprietary Policy Management System, sales CRM, and support ticketing platforms. • Optimize operational productivity, vendor expense, and operational efficiency with existing toolings by optimizing configurations, workflows, and account setup. • Act as the primary administrator for Policy Management System, Close.io (CRM), and Zendesk (Support). • Maintain our agency management system (EZLynx) and quoting exchange (Bolt). • Identify friction points in existing processes and build automations to eliminate manual tasks and increase individual agent productivity. • Partner with Engineering and Data Analytics to architect seamless data flows and ensure data integrity.

• Build the technological knowledge necessary to assess readiness through communications, reviews, and retrospectives that enable other teams to effectively prepare for seamless delivery of capacity. • Manage a portfolio of cross-functional initiatives, surfacing dependencies, mitigating risks, and ensuring outcomes align with company OKRs. • Drive program execution and measurable performance. Establish governance frameworks over prioritization decisions to ensure alignment with key performance indicators and business outcomes. • Act as an influential member of a highly integrated team composed of both technical and non-technical members. • Work within a diverse team environment to build and execute work plans and schedules as applicable for program success. • Plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. • Partner with stakeholders to define requirements, align priorities, and drive delivery across engineering, product, architecture, finance, and operations. • Provide clear, concise program and portfolio reporting to leadership, enabling data-driven decision-making. • Champion continuous improvement initiatives to scale agility, visibility, and velocity across programs. • Mentor and coach other TPMs and cross-functional partners, raising the bar for delivery excellence, stakeholder engagement, and execution discipline.

• Lead annual and quarterly internal audit planning for ~695 sites, including scope definition, scheduling, and resource coordination • Manage execution of internal audits, ensuring consistency, accuracy, and adherence to enterprise standards • Serve as the primary liaison between Supply Chain, Internal Audit, Operations, Finance, Compliance, and site leadership • Communicate audit expectations, timelines, and deliverables to regional and site leaders • Develop, maintain, and standardize audit tools, checklists, templates, and training materials • Track audit findings, root causes, and remediation progress in a centralized governance system • Ensure timely follow-up and closure of corrective actions, escalating risks when needed • Produce executive-ready reporting on audit performance, trends, recurring issues, and risk areas • Identify systemic gaps and partner with functional leaders to strengthen internal controls and operational discipline • Support SOX readiness, regulatory audit preparation, and external audit coordination • Lead process improvement initiatives that reduce audit findings and enhance compliance across the network • Provide training, coaching, and guidance to site teams and cross-functional partners on audit expectations and best practices