• Drive execution of high-visibility, cross-functional initiatives that advance key business objectives in the Technology and Product org • Establish and manage a portfolio view of initiatives in your area, ensuring alignment to company priorities and resource capacity • Design and implement intake, prioritization, and governance mechanisms to bring structure and transparency to how work enters and progresses through the system • Partner with business and functional leaders to assess capacity, balance workloads, and allocate resources effectively • Embed consistent program management frameworks, tools, and rituals within your domain to drive clarity, accountability, and predictability • Act as a connector between the PMO and your assigned department, ensure seamless coordination and communication • Guide teams and subject matter experts in adopting program management best practices, freeing them to focus on their core business and functional responsibilities • Track progress, manage risks, and communicate outcomes to stakeholders and leadership through structured reporting and storytelling

• Support voice and communication tools for caregivers • Turn requirements into reliable solutions • Help test features and validate changes • Ensure systems operate smoothly • Track and coordinate with telcos • Manage installs, disconnects, and upgrades • Organize work items and update documentation • Support demos and resolve issues quickly

• Own end-to-end planning and execution of major product development programs, from concept through production and deployment • Define program schedules, milestones, and critical paths across hardware, software, and manufacturing tracks • Facilitate cross-functional collaboration by running standups, sprint planning, and milestone reviews with engineering and ops teams • Identify dependencies, resource needs, and execution risks—proactively escalating and driving resolution • Maintain clear, up-to-date program documentation including Gantt charts, issue trackers, and progress dashboards • Support new product introduction (NPI) and field rollout planning, ensuring readiness across supply chain, QA, and logistics • Act as primary point of contact for internal stakeholders on program status, scope, and decision timelines • Coordinate change management, ensuring that scope or requirement shifts are clearly communicated and integrated across teams • Contribute to continuous improvement of program processes, tooling, and collaboration practices • Help ensure programs align with company OKRs and strategic priorities.

• Drive Strategic Cross-Functional Planning: Work closely with product managers, engineering leads, and customer facing teams to develop integrated program plans, including roadmap, dependency identifications and resource plans. Drive the end-to-end lifecycle of complex technical programs from concept to launch, ensuring alignment across Engineering, Product, Design, and Customer Delivery teams. • Operating Rhythm: Establish and lead regular program level meetings with product and engineering leadership to ensure projects are driven to successful outcomes. • Operational Rigor: Establish and maintain lightweight, high-impact processes (Agile, Scrum, Kanban) that increase developer velocity and visibility without adding bureaucracy. • Risk & Dependency Management: Proactively identify technical risks, bottlenecks, and cross-team dependencies, particularly for deployments in regulated industries; implementing mitigation strategies before issues impact the timeline. • Release Management: Partner with DevOps and Engineering to streamline the release process, ensuring reliable and secure delivery of our AI platform and agentic applications to enterprise customers. • Stakeholder Communication: Serve as the primary source of truth for program status; translating complex technical details into clear updates for executive leadership and non-technical stakeholders. Synthesize findings into clear, concise, customer-focused problem statements, recommendations, business cases, analysis, plans of action, and risk assessments. • Continuous Improvement: Use data and metrics to analyze engineering performance and drive continuous improvement in our development culture and operations.