First Stop Health

• reviewing and organizing requests from other team members • entering data • other related tasks assisting the legal team • review the legal teams’ emails and determine questions being asked and contracts being requested by sales, customer success, technology, and any other team members • distill and collate questions / contract request information into an easily understandable running list / report, which includes request dates, deadlines, and all other relevant details • enter contract information into contract databases • other administrative legal team tasks as needed

• design, implement, and maintain security controls and practices across the organization • partner closely with Engineering, DevOps, IT, Compliance, and the broader Information Security team to identify risks and strengthen security posture • lead application security initiatives including architecture reviews, threat modeling, code reviews, and penetration testing coordination • integrate security controls and testing into the SDLC and CI/CD pipelines • partner with development teams to remediate vulnerabilities and improve secure coding practices • champion secure design principles across web, mobile, API, and cloud-native applications • support implementation and operation of security testing tools including SAST, DAST, SCA, and secrets detection • perform and facilitate threat modeling exercises to identify potential attack vectors and prioritize risks • conduct risk assessments and provide actionable guidance to reduce application-level security risk • communicate risk findings clearly, balancing technical detail with business impact • design, implement, and maintain security controls across cloud, infrastructure, applications, and enterprise systems • evaluate and implement security technologies that improve organizational security posture • support identity and access management initiatives, including authentication, authorization, and privileged access controls • assess cloud environments for security risks and recommend remediation strategies • assist with security investigations, incident response activities, and post-incident reviews

• Assess and diagnose patient needs and presenting symptoms via phone or video • Review and confirm patient medical history, current medications, medical conditions, and allergies • Order labs, imaging, and/or refer to an in-person specialist when further care is necessary • Analyze lab/imaging results and clearly communicate any next steps to the patient via follow-up appointment • Prescribe medications when necessary • Advise patients on appropriate screening guidelines and evaluating risk for certain conditions such as cardiovascular disease and metabolic syndrome • Manage patients with conditions including hypertension, type II diabetes, prediabetes, obesity, anxiety, and depression • Assist patients in managing women’s and men’s health concerns, and advise on lifestyle regimens such as proper nutrition, exercise, and stress reduction • Maintain accurate patient records and encounter notes • Operate as part of a care team to ensure patients are cared for in a timely, efficient manner

• Oversee the daily operations of a provider-facing support team • Ensure the delivery of timely, accurate, and professional service to healthcare providers and practice staff • Serve as a key liaison between providers and internal teams, driving service excellence, issue resolution, operational performance, and continuous improvement • Supervise, coach, and develop Provider Support Representatives • Monitor performance, quality, and adherence to service standards • Support onboarding, training, employee engagement, and retention initiatives • Oversee provider scheduling support activities, including appointment coordination • Ensure effective support for provider inquiries, technical issues, care coordination, and operational requests • Monitor service levels, workflow performance, and turnaround times • Prepare performance reports and recommendations for leadership

• help drive financial planning, forecasting, reporting and strategic decision support across the business • partner with business leaders • build scalable forecasting and budgeting processes • prepare management reporting • improve financial visibility as the company continues to scale • assist in planning and coordination of annual budget timeline and coordination with business leaders • develop annual Budget models based on historical financials and Key Performance Indicators (KPI’s), market and economic conditions and company strategies • create financial projections, and act as key business partner in supporting investment and management decisions • build and maintain financial models to support revenue forecasting, headcount planning, expense management, cash planning, and scenario analysis • prepare monthly reporting and key metrics reporting analysis for senior leadership and Board of Directors • provide insights into actual performance versus budget and forecast, identifying risks, opportunities, and key business drivers • assist with headcount planning, including hiring forecasts, compensation modeling, workforce reporting, and department-level expense planning • develop and improve dashboards, KPI reporting, and financial tools that increase transparency and accountability across the organization • collaborate with Accounting during month-end close to ensure accurate reporting, accruals, expense classification, and variance explanations • partner with department leaders across Sales, Marketing, Customer Success, Product, Engineering, IT, HR and Operations to manage budgets, track performance, and provide financial guidance

• Assess and diagnose patient needs and presenting symptoms via phone or video • Review and confirm patient medical history, current medications, medical conditions, and allergies • Order labs, imaging, and/or refer to an in-person specialist when further care is necessary • Analyze lab/imaging results and clearly communicate any next steps to the patient via follow-up appointment • Prescribe medications if and when necessary; swap brand-name medications for lower-cost generics when clinically appropriate* • Assist patients in managing chronic concerns, and advise on lifestyle regimens such as proper nutrition, exercise and stress reduction • Maintain accurate patient records and encounter notes • Operate as part of a care team to ensure patients are cared for in a timely, efficient manner

• build and lead the operational backbone of our data organization • own the full data product lifecycle from ingestion through consumption • lead our data engineering teams (Bronze/Silver/Gold architecture), our reporting function, and a flexible contractor capacity deployed against our highest-priority data initiatives • partner across the business to enable the data each team needs to do their work • work in close partnership with our Analytics & Data Science team • own the strategy, roadmap, and execution of our data platform • define and maintain data products across our Bronze/Silver/Gold architecture • manage the handoff protocol from Analytics • build and operationalize a data governance framework • champion a culture where "trusted data" is a non-negotiable standard • oversee internal and customer-facing reporting • establish review and QA processes that give stakeholders confidence in every number they see • architect and evolve the Gold layer as the primary consumption layer for AI, ML, and product use cases • lead and develop an internal team plus flex contractor capacity

• Provide real-time medical consultations to patients via video, phone, or chat platforms. • Assess, diagnose, and treat a wide range of non-emergency medical conditions remotely. • Prescribe medications in accordance with evidence-based guidelines and regulatory requirements. • Document patient encounters accurately in electronic health records. • Educate patients on self-care, preventive measures, and treatment plans. • Collaborate with other healthcare professionals as needed. • Contribute to maintain clinical guidelines and standard operating procedures.

• Support a roster of patients virtually/ telephonically (100% remote from home) • Utilize established tools and protocols to assess patient health status and identify health risks • Document goals, behavioral and clinical outcomes, and administrative details of all registered dietitian interactions using the portal • Navigate patients to helpful resources and tools (referrals, health information, etc.) that are made available to you • Conduct comprehensive nutrition assessments, considering medical history, lab values, medications, lifestyle, and cultural preferences • Develop individualized meal plans and nutrition interventions aligned with evidence-based guidelines • Provide diabetes self-management education and support (DSMES), including carbohydrate counting, insulin management, glucose monitoring, and problem-solving skills • Content creation and delivery for customer requests such as webinars and speaking engagements • Support implementation of new products/technology • Ensure outcome collection and analysis • Prioritize whole-person care by collaborating with cross-disciplinary teams • Maintain and improve processes by following standards, policies and procedures, and recommending new approaches

• responsible for the accounting and reporting of payroll, employee benefits, and contracted medical provider payments • preparing payroll journal entries, accruals, reconciliations, and benefit-related accounting activities to support the monthly close process • maintains oversight of payroll and benefit liabilities, insurance-related expenses, and provider payment processing • ensuring transactions are recorded accurately and timely • plays a critical role in maintaining compliance with GAAP and internal policies