• Provide onsite management of all Spinnaker client payroll updates including managing offsite resources. • Provide onsite SAP support for all HR / Payroll modules. • Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues. • Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases. • Support clients with customizations and provide implementation and best practices process support. • Must be able to work with global Spinnaker teams in all regions. • Occasional after hours, weekends and holidays support for urgent customer issues.

• Develop integration strategies, patterns, and reference architectures for enterprise applications and services in support of Zero Trust security strategy. • Ensure designs align with organizational security standards, compliance frameworks, and best practices (e.g., Zero Trust, NIST, FISMA). • Document system integration workflows, data flows, and dependencies. • Configure and deploy enterprise applications, APIs, middleware, and supporting services across on-premises, cloud, and hybrid environments. • Implement authentication and authorization flows using IAM/ICAM technologies (e.g., Okta, Microsoft AD/Entra ID). • Develop and maintain integrations between identity providers, network security tools, ITSM systems, data stores, and enterprise services. • Utilize industry-standard protocols (e.g., SAML, OIDC, SCIM, LDAP, REST, SOAP) to ensure secure and seamless interoperability. • Troubleshoot integration issues and provide escalation support for complex system interactions. • Embed security controls into integration solutions to meet enterprise, federal, and industry regulatory requirements. • Support audit, compliance, and monitoring activities by providing integration documentation and evidence.

• Architect end-to-end solutions on AWS, Azure, and Salesforce. • Lead client workshops, technical deep dives, demos, and POCs. • Respond to RFPs/RFIs and produce technical proposals. • Collaborate with Sales, Delivery, and Engineering to align architectural vision. • Ensure cloud solutions meet scalability, security, governance, and performance requirements. • Lead transition from pre-sales to delivery teams, ensuring alignment and clarity. • Provide technical leadership and mentorship to engineering teams.

• Provide Strategic Consulting: Be a subject matter expert and thought leader to help transform current and prospective customers. Deliver workshops, develop roadmaps, and present readbacks that address key business outcomes. • Support Partner Sales: Collaborate closely with partners to drive sales efforts, ensuring alignment with LivePerson’s solutions, and take ownership of the partner relationship. • Architect and Deliver Demonstrations: Build and deliver sophisticated demos around LivePerson's core platforms, including Conversational Cloud, Conversational AI, Voice AI, and Conversational Analytics, along with key partner technologies. • Develop Sales Strategies: Partner with sales teams to strategize on winning opportunities, architecting new and custom solutions to showcase product integration into customer infrastructures. • Provide Technical Expertise: Offer technical and industry expertise across various business units within LivePerson, including R&D, Marketing, and Partner Relations. • Competitive Intelligence: Understand and relay information about competitors, adhering to ethical guidelines. • Proposal Development: Collaborate on responses to RFPs, RFIs, RFTs, etc., and occasionally mentor new team members in Solution Consulting. • Educational Support: Train Sales and Delivery teams on solutions and support customer conferences as a demo runner or speaker.