• Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. • Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives • Manage service contracts cost effectively. • Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. • Initiate audit & control systems to ensure statutory, policy and contractual commitments are met • Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities • Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants • Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties • Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex • Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans • Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives • Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. • Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions • Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. • Conduct and approve all performance evaluations of facility management staff • Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts • Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals • Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required

• Lead a team of managers while shaping the future of our claims organization through strong leadership • Oversee claims administration, adjudication, compliance, litigation, and liability management across multiple business lines • Partner cross‑functionally to support strategic initiatives • Ensure consistent, compliant, and high‑quality claim handling aligned with regulatory guidelines • Use data, audits, and trend analysis to improve outcomes, quality, and productivity

• Own the engagement, communications, and operating narrative for the Global Field Organization. • Translate GFO strategy into clear, focused priorities that resonate across regions and functions. • Design and operate a predictable cadence of Field communications, leadership updates, and engagement moments that reinforce execution standards and reduce organisational noise. • Support the deployment, tracking, and reporting of priority GFO strategy programs and initiatives, ensuring leaders have clear visibility into progress, risks, and outcomes. • Participate in selected business reviews and operating forums, using insights to inform storytelling, engagement programs, and leadership messaging. • Work directly with customers, in partnership with Sales, Customer Success, and Professional Services leaders, to gather feedback on how GFO programs are landing in practice. • Synthesise customer feedback into clear themes, insights, and impact assessments, connecting external outcomes with internal execution signals. • Use customer insight to inform program evolution, strategic adjustments, and future GFO priorities, ensuring programs remain grounded in real customer impact. • Partner closely with Marketing, HR, Enablement, and Strategy teams, while retaining clear ownership of the Field-specific narrative and feedback loop. • Surface and amplify examples of customer impact and execution excellence, making strong performance visible, shared, and repeatable across the organisation.

• Lead Commerce Media sales in-region: Own the full sales cycle for merchant acquisition—including identifying target advertisers, building the pipeline, prospecting, pitching, negotiating, and closing deals—specifically for card linked offer (CLO) and affiliate programs. • Close regional content gaps: Identify gaps in merchant category coverage and develop strategies to address them through direct sales, aggregator partnerships, and contractor resources. • Merchant onboarding & content management: Ensure merchants are on-boarded efficiently and campaign content is delivered accurately and on time. • Relationship management: Serve as the primary point of contact for merchants, conducting ongoing reviews, monitoring performance, resolving issues, and overseeing billing and account health. • Align market needs with the global roadmap: Partner with regional and global stakeholders to understand pipeline requirements, product priorities, and publisher demand to ensure merchant offers meet current and emerging opportunities. • Drive global opportunities: Work cross regionally to unlock global merchant opportunities and coordinate multinational partnerships.