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Freshworks empowers the people who power your business.
Manager, GFO – Engagement & Programs
Location
United States
Posted
140 days ago
Salary
$147.8K - $182.6K / year
Seniority
Senior
Job Description
Manager, GFO – Engagement & Programs
Freshworks
• Own the engagement, communications, and operating narrative for the Global Field Organization. • Translate GFO strategy into clear, focused priorities that resonate across regions and functions. • Design and operate a predictable cadence of Field communications, leadership updates, and engagement moments that reinforce execution standards and reduce organisational noise. • Support the deployment, tracking, and reporting of priority GFO strategy programs and initiatives, ensuring leaders have clear visibility into progress, risks, and outcomes. • Participate in selected business reviews and operating forums, using insights to inform storytelling, engagement programs, and leadership messaging. • Work directly with customers, in partnership with Sales, Customer Success, and Professional Services leaders, to gather feedback on how GFO programs are landing in practice. • Synthesise customer feedback into clear themes, insights, and impact assessments, connecting external outcomes with internal execution signals. • Use customer insight to inform program evolution, strategic adjustments, and future GFO priorities, ensuring programs remain grounded in real customer impact. • Partner closely with Marketing, HR, Enablement, and Strategy teams, while retaining clear ownership of the Field-specific narrative and feedback loop. • Surface and amplify examples of customer impact and execution excellence, making strong performance visible, shared, and repeatable across the organisation.
Job Requirements
- Experience in a strategic communications, engagement, or program role supporting Field, GTM, or commercial organisations in a SaaS or technology environment.
- Proven ability to operate effectively as a senior individual contributor in global, matrixed organisations.
- Experience working closely with senior leaders and executives, translating strategy into action.
- Experience supporting the deployment, tracking, or reporting of cross-functional strategy or transformation programs is a strong plus.
- Experience engaging directly with customers to gather feedback, understand business impact, or inform strategy and program evolution is strongly preferred.
- Exposure to fast-growth, high-change environments is strongly preferred.
Benefits
- Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
- Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered.
- Freshworks also offers adoption and parental leave benefits.
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