• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. • Develop and execute strategic account plans to drive revenue growth and achieve sales targets. • Identify opportunities for upselling and cross-selling additional products and services to existing clients. • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. • Proactively address any customer concerns or escalations to ensure a positive customer experience. • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. • Maintain accurate records of customer interactions and sales activities in the CRM system.

• Support the PSI Alliance Director and PSI & Alliance teams in achieving the Alliance's strategic mission and goals. • Collaborate with internal and external organizations and community stakeholders to strengthen relationships with BIPOC-serving organizations. • Identify, cultivate, and maintain partnerships with organizations aligned with maternal mental health, reproductive justice, infant health, advocacy, and health equity initiatives. • Develop collaborative opportunities that support education, advocacy, leadership development, and community-based programming to support BIPOC communities. • Coordinate outreach efforts to increase awareness of PSI & Alliance programs, training, membership opportunities, and events. • Facilitate relationship-building opportunities across local, national, and global communities. • Gather feedback from community stakeholders to inform strategic direction and program improvement.

Role Description The Account Manager is responsible for overseeing the successful execution of client programs and projects from kickoff through completion. This role serves as the primary point of contact for both clients and internal cross-functional teams, ensuring projects are delivered on time, within scope, within budget, and aligned with client expectations. - Proactively manage project timelines, operational risks, client communication, reporting, and cross-functional coordination. - Maintain a high level of organization, professionalism, and accountability. - Drive client satisfaction, operational efficiency, and successful project delivery across multiple concurrent programs. Key Responsibilities - Serve as the primary point of contact for assigned client accounts and projects. - Lead end-to-end project management across multiple concurrent programs. - Coordinate internal resources and cross-functional teams to ensure successful project execution. - Develop and maintain detailed project plans, workback schedules, and execution timelines. - Ensure projects are delivered on time, within scope, and within budget. - Monitor project health, identify risks proactively, and communicate mitigation plans. - Manage project scope changes, scheduling adjustments, and operational escalations. - Facilitate clear and consistent communication with clients, leadership, field teams, and internal stakeholders. - Partner closely with Operations, Audit, Reporting, Scheduling, and Project Coordinator teams to support execution. - Review project reporting, compliance tracking, and execution data for accuracy and completeness. - Support development and standardization of project workflows, documentation, and processes. - Create and maintain comprehensive project documentation, reporting summaries, and project closeout materials. - Ensure resource availability and alignment based on project scope and timing. - Escalate project risks, blockers, or client concerns to leadership as appropriate. - Maintain strong client relationships through proactive communication and execution management. - Support onboarding, mentoring, and knowledge-sharing across the AM and PC teams. - Identify opportunities for operational improvements, process efficiencies, and scalability. Success Metrics - Client satisfaction and relationship health. - On-time project delivery. - Project execution quality and compliance. - Risk identification and escalation management. - Communication effectiveness. - Reporting accuracy and timeliness. - Cross-functional collaboration. - Operational efficiency and process adherence. - Ability to successfully manage multiple concurrent projects. Qualifications - 3–5 years of direct Account Management, Project Management, Client Services, or related experience. - Proven experience managing multiple projects and client relationships simultaneously. - Strong client-facing communication and relationship management skills. - Excellent written and verbal communication skills. - Strong organizational skills with exceptional attention to detail and follow-through. - Ability to manage competing priorities in a fast-paced environment. - Experience coordinating cross-functional teams and operational workflows. - Strong problem-solving, critical thinking, and risk management skills. - Ability to work independently while maintaining strong team collaboration. - Experience creating project plans, timelines, reporting, and project documentation. - Strong working knowledge of Microsoft Office Suite, including Excel. - Experience with project management or workflow systems such as Airtable, Salesforce, Jira, Smartsheet, or similar tools preferred. - Experience working in field execution, retail merchandising, marketing operations, or client services environments preferred. - PMP, CAPM, PRINCE2, or related project management certification is a plus. Benefits - Competitive Salary. - Work remotely, from home. - Health/Dental/Vision benefits. - 401K Program with matching. - Paid Time Off. - Paid Holidays. - Partial Mobile Reimbursement. - Scholarship opportunities for employees and direct family members. - Employee Assistance Program. - Leadership Development Program. - Employees special pricing for multiple clients. Company Description 2020 Companies is a premier outsourced sales and marketing agency launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.

Role Description The Territory Account Manager will focus on building and maintaining strong client relationships while driving revenue growth for the assigned territory. Responsibilities include: - Sales Strategy and Execution: - Develop and execute a strategic sales plan to grow revenue and expand market presence. - Identify and prioritize target accounts and industries for penetration. - Client Relationship Management: - Build and maintain strong, lasting relationships with existing clients, becoming a trusted advisor. - Address client needs and concerns proactively while promoting additional products and services. - New Business Development: - Identify and pursue new business opportunities through prospecting, cold calling, and networking. - Utilize market research and industry expertise to target and capture new accounts. - Product Promotion and Education: - Conduct product presentations and demonstrations to showcase the value and applications of oils and lubricants. - Ensure clients fully understand product features and benefits to address their operational needs. - Sales Forecasting and Reporting: - Track and manage sales activities, pipeline development, and performance metrics using CRM tools. - Provide accurate sales forecasts and market insights to management. - Cross-Functional Collaboration: - Partner with internal teams, including marketing, operations, and technical support, to ensure seamless client service. - Share market trends and client feedback to influence product development and marketing strategies. - Negotiation and Contract Management: - Negotiate pricing and contract terms to secure mutually beneficial agreements. - Prepare and review proposals, contracts, and other sales-related documents. - Industry Knowledge and Compliance: - Stay current on industry regulations, safety standards, and market trends in chemical distribution. - Maintain compliance with all relevant laws and company policies. Qualifications - Bachelor’s degree in Business Administration, Marketing, Chemistry, or a related field (preferred). - Proven success in sales, ideally within the chemical manufacturing or distribution industry. - Strong communication, negotiation, and interpersonal skills. - Experience with longer sales cycles and working with mid-size to larger corporations. - Proficiency in CRM software and Microsoft Office Suite. - Ability to work independently and manage multiple priorities. - Willingness to travel within the territory as required. Requirements - Strong analytical and problem-solving skills. - Ability to manage multiple projects under tight deadlines. - Excellent presentation and relationship-building skills. Benefits - Competitive base salary. - Annual performance-based bonus opportunities. - Commission tied to gross profit (GP). - Affordable medical, dental, and vision insurance. - 401(k) plan with a generous company match. - Paid time off (PTO). - Numerous company-paid holidays. - Life insurance coverage. - Short-term and long-term disability benefits. - Employee Assistance Program (EAP).