Empowering Enterprise Intelligence
Service Account Manager
Location
Florida + 3 moreAll locations: Florida | Maryland | Massachusetts | Washington
Posted
8 days ago
Salary
$60K - $70K / year
Seniority
Senior
Job Description
Service Account Manager
Peak Technologies, Inc.
• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. • Develop and execute strategic account plans to drive revenue growth and achieve sales targets. • Identify opportunities for upselling and cross-selling additional products and services to existing clients. • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. • Proactively address any customer concerns or escalations to ensure a positive customer experience. • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. • Maintain accurate records of customer interactions and sales activities in the CRM system.
Job Requirements
- Bachelor's degree in business administration, marketing, or related field.
- Proven experience in account management, sales, or customer service.
- Strong communication, negotiation, and interpersonal skills.
- Ability to build and maintain strong relationships with clients and internal stakeholders.
- Excellent problem-solving and decision-making abilities.
- Self-motivated with a strong sense of accountability and ownership.
- Proficiency in Microsoft Office suite and CRM software.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Willingness to travel occasionally for client meetings and industry events.
- Relevant certifications (e.g., Certified Account Manager) preferred but not required.
Benefits
- Uncapped commissions
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