Role Description Great member experiences don't happen by accident—they're thoughtfully coordinated by people who care. As our Member Success Coordinator , you'll be the driving force behind every member's journey, ensuring they feel welcomed, supported, and set up for success from day one. From coordinating seamless onboarding to preparing engaging events and maintaining efficient systems, you'll combine exceptional organization with genuine relationship-building to create an experience that members remember for all the right reasons. If you enjoy bringing order to complexity, building meaningful connections, and making every interaction count, this role is for you. Key Responsibilities - Coordinate end-to-end member onboarding and transition processes. - Deliver member orientation and onboarding sessions. - Maintain accurate CRM records and member data. - Set up and manage member collaboration platforms. - Prepare members for quarterly programs, workshops, and events. - Coordinate travel, accommodation, and event logistics. - Follow up on onboarding documentation and member readiness. - Support facilitators with session preparation and administrative requirements. - Maintain accurate documentation, reports, and operational records. - Monitor member communications and ensure timely follow-up. - Identify opportunities to improve workflows, templates, and operational processes. - Build positive relationships with members throughout their journey. Qualifications - Minimum of 2 years of experience in Administration, Customer Success, Member Services, Operations Coordination, or Client Services. - Experience using CRM platforms such as HubSpot or similar systems. - Excellent written and verbal communication skills. - Strong organizational and time management skills. - High attention to detail and accuracy. - Ability to manage multiple priorities in a fast-paced environment. - Ability to work independently and take initiative. - Proficiency with collaboration and productivity tools. Preferred Qualifications - Experience working within membership organizations. - Experience in professional services. - Experience supporting coaching businesses. - Experience coordinating events or workshops. - Experience managing customer communities. - Experience improving administrative processes and operational workflows. Benefits - Permanent Work-from-home setup. - Company-provided equipment. - Secondary Wi-Fi Modem. - 21 Leave Credits Annually - Leave benefits begin on Day 1. - 100% conversion of UNUSED leave credits. - HMO on Day 1. - 13th Month Pay. - Monthly Gift Voucher. - Milestone Tokens (Birthday/Anniversary/Christmas). - A Life Beyond the Screen #WorkLifeBalance. - Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes. Work Details - Employment Type: Full-time - Work Setup: Fully Remote - Schedule: Monday to Friday - Working Hours: Day Shift AEST

• Collaborate with Sales and Customer Service Operations to deliver customer onboarding activities with documented and mutually agreed service expectations. • Partner with franchise teams during customer business reviews, improvement initiatives, contract-related activities, and complex customer situations. • Develop technical relationships across customer engineering, operations, and implementation organizations. • Monitor and prioritize technical support cases to achieve service level objectives and agreements. • Lead escalation management activities for highly escalated Services and Support issues, including communication updates and resolution planning. • Analyze technical issues and customer experience outcomes through post-mortem reviews and recommendations for operational improvements. • Represent Global Technical Support during customer operational reviews while communicating network changes, growth activities, and implementation updates.

Role Description We're hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members. Flexible Title: Can tailor to reflect your skills & experience. Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract). Flexible Commitment: Can do short-term, long-term, or intermittent. Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours. What You'll Do in Your First 7 Days - You've reviewed the current user base and understand who our early members are and what they care about. - You've gone through the platform yourself and can navigate it confidently. - You've responded to your first batch of user inquiries or outreach. - You've attended your first team meeting and understand how user feedback flows to product. - The team knows who you are, why you're here, and how you'll work together. What You'll Do Ongoing - Be the first point of contact for users — respond to questions, troubleshoot issues, and make sure people feel heard. - Onboard new members — guide them through first steps, help them see the value quickly. - Monitor user health signals — spot disengagement early and reach out before they churn. - Relay user feedback to the product team — you're the voice of the user internally. - Build relationships — our users value personal connection over automated support. Qualifications - 1-3 years in customer success, account management, client services, or a relationship-heavy role. - Genuinely enjoy talking to people and solving their problems. - Strong written communication — you can write a clear, warm email without a template. - Organized and responsive — you don't let messages sit unanswered. - Comfortable working across time zones in a remote-first environment. Requirements - Familiarity with CRM tools (HubSpot, Salesforce, or similar). - Background in sales, recruiting, or any role where you managed relationships at volume. - Startup experience or comfort with ambiguity. What You're NOT - Not a support ticket jockey — this is relationship management, not queue clearing. - Not a salesperson — you're not closing deals; you're making sure users succeed. - Not a product manager — you'll relay feedback, but you're not making roadmap calls. Compensation Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome. Company Description We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.

• Perform the Onboarding of our solutions with our customers • Assist the Sales Account Executive team in the formulation of ROI (Return on investment) projects • Collaborate with our Sales team to manage renewals and expansions • Update all information in our CRM and communicate all updates with our customers • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success • Study customer insights and help them understand what happened: every day you will be expected to access and check all insights from the last 24h • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligenc • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment