Customer Success Associate
Location
United States
Posted
3 days ago
Salary
PEN75K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Success Associate
ListLab
Role Description We're hiring a Customer Success Associate to help our early users get value and build the relationships that turn first-time users into long-term members. Flexible Title: Can tailor to reflect your skills & experience. Flexible Time: Can do full-time, part-time, side-gig (off-hours), or fractional (contract). Flexible Commitment: Can do short-term, long-term, or intermittent. Why so flexible? We're a FUNDED startup racing to launch end of Q3 2026. That gives us just 3 months to stack features while raising additional working capital. Feel free to jump in, help us ship, then bounce >> or stick around. A successful launch translates into lots of permanent jobs for those that want them. We're also interested in long-term "side gig" relationships, if that's what you're into—in our experience, a few expert hours often beat full-time learning-curve hours. What You'll Do in Your First 7 Days - You've reviewed the current user base and understand who our early members are and what they care about. - You've gone through the platform yourself and can navigate it confidently. - You've responded to your first batch of user inquiries or outreach. - You've attended your first team meeting and understand how user feedback flows to product. - The team knows who you are, why you're here, and how you'll work together. What You'll Do Ongoing - Be the first point of contact for users — respond to questions, troubleshoot issues, and make sure people feel heard. - Onboard new members — guide them through first steps, help them see the value quickly. - Monitor user health signals — spot disengagement early and reach out before they churn. - Relay user feedback to the product team — you're the voice of the user internally. - Build relationships — our users value personal connection over automated support. Qualifications - 1-3 years in customer success, account management, client services, or a relationship-heavy role. - Genuinely enjoy talking to people and solving their problems. - Strong written communication — you can write a clear, warm email without a template. - Organized and responsive — you don't let messages sit unanswered. - Comfortable working across time zones in a remote-first environment. Requirements - Familiarity with CRM tools (HubSpot, Salesforce, or similar). - Background in sales, recruiting, or any role where you managed relationships at volume. - Startup experience or comfort with ambiguity. What You're NOT - Not a support ticket jockey — this is relationship management, not queue clearing. - Not a salesperson — you're not closing deals; you're making sure users succeed. - Not a product manager — you'll relay feedback, but you're not making roadmap calls. Compensation Up to $75,000 max total annual compensation in Tier 1 cities; cash and equity components to be negotiated. Given the flexible commitment model, comp will be structured accordingly — fractional or hourly arrangements welcome. Company Description We're a credible, funded, remote-first startup backed by a growing team. We're pre-launch and moving fast.
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