Role Description Wellness Coordinators function in a non-clinical capacity responsible for providing care coordination or administrative support to providers with behavioral health and substance abuse needs. They will also provide administrative support to the Behavioral Health Case Management department through assigning referrals, providing chart summaries, and verification of member demographics. Schedule: Monday through Friday a 40-hour work week between the hours of 8:00 am to 5:00 pm in Eastern Standard Time Location: Remote nationwide must be willing to work in EST hours. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Work in an inbound provider call queue - Data collection from providers; input into multiple electronic documentation systems - Coordinate information to clinical team partners - Provide behavioral health benefit education - Provide network referrals to help the member engage with mental health and substance use treatment - Perform other duties as assigned Qualifications - High School Diploma/GED - 2+ years of managed care or call center experience - 1+ years of computer proficiency experience to include Adobe and Microsoft Office - 1+ years of experience in handling sensitive issues with providers in a confidential manner - Ability to work 40 hours per week between the hours of 8:00 am to 5:00 pm EST - Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI) - Live in a location that can receive a UnitedHealth Group approved high-speed internet Requirements - Casework experience at hospitals, social service agencies, or community mental health centers - Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice) - Dual diagnosis experience with mental health and substance abuse - Experience working in an environment that requires coordination of benefits and utilization of multiple groups and resources for patients - Working knowledge of community-based resources and services - Creative problem-solving skills with the ability to use community and network resources to meet members' needs - Demonstrates initiative in achieving individual, team, and organizational goals and objectives - Bachelor’s degree preferred with limited experience in social work, psychology, or related degree - Knowledge of authorization process as it applies to New York State Benefits - Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays - Medical Plan options along with participation in a Health Spending Account or a Health Saving account - Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage - 401(k) Savings Plan, Employee Stock Purchase Plan - Education Reimbursement - Employee Discounts - Employee Assistance Program - Employee Referral Bonus Program - Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• Provides pre-sales and/or post-sales consulting to benefit Agilent customers • Manages and coordinates the end-to-end customer experience (from order to installation) • Resolves customer service issues for complex, multi-country or multi-regional accounts • Acts as a liaison between customers and appropriate internal organizations

• Processing rebate applications and responding to calls and emails from potential customers • Tracking and verifying program paperwork, files, and correspondence • Payment processing • Data entry, gathering and tracking data, and assuring data quality • Export predesigned reports • Attend staff meetings and other program support • Complete special projects • Call Center service experience (Preferably)

• Work across multiple creator programs, adapting to the different processes of each one. • Moderate Discord servers, chat with creators, and build relationships that keep programs healthy and growing. • Review and vet creator applications to ensure creators meet brand safety requirements before they go live. • Support the execution of earned events and campaigns from kickoff to wrap, jumping in wherever the team needs you. • Distribute game keys and marketing assets to creators and support creators in a way that matches the customer’s branding and voice, all while keeping an eye on approaching deadlines. • Work with the rest of the Gamesight team to keep them informed of campaign progress and roadblocks. • Ensure we are delivering high-quality content and results that meet our customers’ goals and efficiently utilize their budget. • Learn about different content styles on platforms like YouTube, TikTok, and Twitch, as well as the economics of influencer marketing.