• Assist teams in addressing and responding to client requests and needs • Coordinate electronic and paper file management, including resources and product files • Conduct research as requested • Help fulfill client deliverables, including securing meetings and submissions requirements • Coordinate preparations for client status meetings and publication team meetings or other client meetings • Monitor and update project status, including tracking projects, key messages, clinical trials, and contacts • Process client expense and honoraria • Coordinate revisions for client reports • Contact and follow-up on status of projects/publications with clients and external authors as needed

• Reporting to the head of Program Management, the Program Coordinator provides administrative, coordination, and project management support to WaterAid Canada’s International Programs (IP) team. • This is an entry-level position well suited to an early-career professional interested in international development, project management, monitoring, evaluation and learning (MEL), donor compliance, business development and knowledge management. • Responsibilities include: • Project Coordination and Administrative Support • Knowledge Management and Documentation • Donor Reporting and Compliance Support • Communications and Visibility Support

• Provides structured coordination and operational support for complex state or federally funded health initiatives. • Supports PMO-led program execution by maintaining integrated schedules, tracking action items, and reinforcing documentation and reporting workflows across workstreams. • Maintains structured trackers for milestones, deliverables, procurement activities, subrecipient documentation, and reporting deadlines. • Organizes and maintains contract files, grant documentation, and compliance records to support audit-ready program implementation. • Coordinates recurring meeting cadences, prepares agendas and briefing materials, documents decisions and action items, and tracks follow-up across internal teams and external partners. • Supports technical assistance (TA) activities by coordinating onboarding sessions, maintaining TA request logs, organizing materials, and tracking follow-up actions. • Assists with reporting preparation, documentation reconciliation, and task sequencing during high-volume implementation periods. • Contributes to disciplined program governance in compliance-driven environments requiring strong organization, attention to detail, and the ability to manage multiple concurrent priorities.

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes. • Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression. • Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency. • Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services. • Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution. • Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service. • Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.