• Complete installations, preventive maintenance, and corrective repairs on assigned instruments • Diagnose technical problems across multiple complex instruments • Manage customer issues from start to resolution or escalation • Plan and prioritize service visits, maintain accurate inventory • Follow all regulatory, quality system, and laboratory safety guidelines • Partner with cross-functional teams to meet business goals

• Provide technical expertise and support for complex technical issues, both remotely and on-site.  - Install and configure automation equipment, sensors, PLCs (Programmable Logic Controllers), and control systems.  - Collaborate with cross-functional teams to develop and implement solutions for customer needs.  - Stay updated with industry trends and advancements and provide recommendations for improvement.  - Ensure compliance with company policies, procedures, and regulatory requirements.  - Prepares evaluation reports, analyzes discrepancies, makes recommendations for and initiates improvements procedures and operational processes that improve productivity/ quality and reduce flowtime.  - Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices.  - Conducts activities in a safe and healthy manner and works in accordance with established HSE requirements to ensure the protection of employees, the public, and the environment.  - Perform preventative maintenance to ensure system reliability and code compliance.  - Respond to urgent service calls and resolve system impairments.  - Participate in on-call rotations and provide after-hours support when required.  • Inspection & Testing of safety devices          • Perform routine inspections and functional testing of fire alarm and life safety systems.          • Complete inspection/change outs reports accurately and submit documentation in a timely manner.          • Identify system deficiencies and recommend corrective actions.          • Install, program, and commission fire alarm systems, including panels, detectors, notification appliances, and related hardware

What's the role? As the Senior Technical Support Engineer you are an experienced support engineer with a pre-sales/post sales mindset, and ensures that the Customer makes optimal use of HERE products and services, from the evaluation phase through the production phase and into the maintenance phase. You will ensure customer satisfaction by providing technical training, resolving issues and being the voice of the Customer to internal HERE departments. You have strong customer focus, establish close relationships with the Customer, product management and sales, and are a subject matter expert of the broad range of HERE products and services. Your main responsibilities include: - Analyzing tests and debugging software issues reported by customers - Addressing issues in a systematic approach coordinating across teams and stakeholders to ensure alignment on criticality with a "single source of truth", timely executive visibility and reporting, have lessons learned built into actionable follow-up plans - Working on technical consulting assignments for/with the customer - Working with sales to complete RFQs and translating customer needs into requirements, products, and solutions - Providing direct technical expertise for opportunities in one or multiple domains of knowledge - Providing feedback to Sales, Product Marketing, and Product Management on current and future product requirements (acts as the voice of the Customer) - Participating in internal HERE technical communities and in the broader industry through events, blogs, whitepapers, and articles for your domains of expertise Who are you? You are a strong candidate for this role if you possess the following skills, competencies, and work experience - Graduate degree in Computer Science, Engineering, or related fields - 5+ years of relevant technical experience of which 2+ years in technical pre-sales, technical customer support, technical consulting or similar customer facing roles - Strong experience in software development in Java and/or Python. Experience in SQL, ArcGIS, or Oracle DBMS is desirable - Automotive industry experience and/or mobile application development experience (iOS or Android) will be an advantage - Exposure to Unix/Linux and experience in AWS ( or any other Cloud Ecosystem) - Comfortable with CI/CD processes and tools such as Git, Gerrit, Jenkins. - Excellent communication skills in English and Japanese (Written and Spoken) - Well developed analytical skills and problem-solving mind set - 5+ years of experience in the automotive industry is preferred HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Who are we? HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely. At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

Role Description You're a motivated, customer-obsessed technical support professional with a passion for solving complex problems in high-stakes environments. With 2 years of experience, you've developed a track record of supporting enterprise customers, driving technical investigations, and advocating for continuous product improvement. You're energized by the evolving threat landscape in email and SaaS security, and you're excited to support a platform that uses behavioral AI to stop the attacks others miss. You're equal parts communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every step. Qualifications - A technically curious and customer-focused support professional with 2 years of experience in technical support, ideally within cybersecurity, enterprise SaaS, or API-driven platforms. - Knowledgeable in email security fundamentals, SaaS environments, and cloud ecosystems such as Microsoft 365, Google Workspace, Slack, Okta, Splunk, CrowdStrike, Cortex SOAR, REST APIs, and Zoom. - Skilled at troubleshooting complex technical issues, analyzing logs, and partnering cross-functionally with Engineering and Product teams to drive resolution. - An excellent communicator who can clearly explain technical concepts to both technical and non-technical audiences. - Familiar with tools like Salesforce, Jira, and Confluence to manage workflows and collaboration effectively. - Someone who values continuous learning, operational efficiency, and delivering exceptional customer experiences. - Comfortable leveraging AI-powered tools and GPT-based assistants to improve troubleshooting, workflows, and support outcomes. Requirements - 2 years of experience in technical support within cybersecurity, SaaS, or enterprise technology environments. - Strong understanding of email security concepts and modern cloud/SaaS ecosystems. - Experience troubleshooting APIs, integrations, and enterprise platform configurations. - Ability to investigate and resolve technical issues through log analysis and cross-functional collaboration. - Strong written and verbal communication skills. - Experience working with Salesforce, Jira, Confluence, or similar support and collaboration tools. - Customer-first mindset with a strong focus on problem-solving and operational excellence. - Experience using AI tools or AI-powered support platforms is highly preferred. Benefits - Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. - In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. - Base salary range: $25.77 — $37.02 USD. Company Description Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.