• Perform OEM testing, troubleshooting, repairs, and upgrades/revisions to a broad range of equipment, ranging from Level 2 Electric Vehicle (EV) chargers to DC Fast Chargers • Perform testing on equipment, including but not limited to; insulation testing (megger testing), thermal imagery, torque tests, and performance evaluations • Troubleshoot system performance issues and locate/isolate ground faults • Work closely with the Planning and Scheduling team to ensure maintenance schedules are adhered to and work orders are completed accurately and on time • Review site manuals and drawings to ensure proper service and maintenance of equipment • In fieldwork including electrical and mechanical preventative and corrective maintenance of site equipment, site field reporting, work order completion, and other work as needed • Ensure that all issues at the site are documented in the work order system and are addressed in a timely manner

• Installation, configuration & go-live of robotics systems directly on-site at customer locations • Support during commissioning, go-live and initial productive operations • Conduct customer training and handovers to operational teams • Documentation of setups, technical parameters and open issues • Analysis and resolution of technical issues during ongoing operations • Ongoing support and assistance with maintenance and service matters • Troubleshooting of hardware, interface and system issues • Escalation of technical issues to vendors and internal teams • Feedback from field experience to improve deployment and support processes • Contribute to the development of standards, checklists and best practices for customer projects

• Pre-Sales Ownership: Own the end-to-end SE strategy for database-focused customer engagements across EMEA, including meeting agenda design, story arc, technical approach, and follow-through. • Product Demonstrations & Webinars: Conduct compelling online and on-site demonstrations of SolarWinds Database Performance Analyzer (DPA), SQL Sentry, Database Observability (DBO), and related database solutions, tailoring messaging to the customer's specific database challenges and environment. • Technical Discovery & Solution Design: Lead deep discovery sessions with customers to understand their database landscape, performance pain points, and operational goals. Assess the customer's current database infrastructure and recommend solutions that improve performance, scalability, and operational efficiency, defining project scope, success criteria, and timelines. • Value Articulation: Clearly articulate the value proposition of SolarWinds database solutions in the context of the customer's unique requirements, using consultative and value-based selling techniques. Translate technical database metrics into business outcomes that resonate with both technical and executive stakeholders. • Technical Advisory: Advise Inside and Outside Sales in all technical pre-sales functions related to database monitoring and management, providing expert guidance to Account Executives and Channel Partners on the optimal database solutions to address customer requirements. • Complex POC Execution: Design and execute complex Proof of Concept (POC) and Proof of Value (POV) engagements across multi-database environments (SQL Server, Oracle, MySQL, PostgreSQL, and others), including cloud and hybrid scenarios. Anticipate and mitigate technical and organisational risk throughout the evaluation process. • Product Configuration & Troubleshooting: Perform advanced pre-sales technical support duties, including DPA/DBO/SQL Sentry configuration, agent deployment, environment setup, and troubleshooting of customer issues during evaluations. • Customer & Product Feedback: Convey structured customer feedback, including feature requests, competitive intelligence, and product issues, to Product Management and Development teams. Help shape internal best practices based on field experience with database customers. • Continuous Learning & Enablement: Maintain and continually upgrade deep technical understanding of the SolarWinds database product portfolio and broader database technologies. Provide training, mentoring, and knowledge transfer to other team members, and deliver Sales/Partner enablement sessions as required. • Events & Field Presence: Present at partner events, trade shows, and industry conferences. Travel to partner sites for training and enablement. Maintain a strong on-site presence with key database customers across the EMEA region.

• Pre-Sales Ownership: Own the end-to-end SE strategy for customer engagements across the UKI enterprise segment, including meeting agenda design, story arc, technical approach, and follow-through. • Product Demonstrations & Webinars: Conduct compelling online and on-site product demonstrations and webinars, tailoring messaging and content to the customer’s specific business challenges and technical environment. • Technical Discovery & Solution Design: Lead deep discovery sessions with customers to understand business needs, technical requirements, and pain points. Assess the customer’s current infrastructure and recommend solutions that improve performance, scalability, and operational efficiency, defining project scope, success criteria, and timelines. • Value Articulation: Clearly articulate the value proposition of SolarWinds solutions in the context of the customer’s unique requirements, using consultative and value-based selling techniques. • Technical Advisory: Advise Inside and Outside Sales in all technical pre-sales functions, providing expert guidance to Account Executives and Channel Partners on the optimal solutions to address customer requirements. • Complex POC Execution: Design and execute complex Proof of Concept (POC) and Proof of Value (POV) engagements, including multi-product scenarios, integrations, and scaled environments. Anticipate and mitigate technical and organisational risk throughout the evaluation process. • Product Configuration & Troubleshooting: Perform advanced pre-sales technical support duties, including product configuration, environment setup, and troubleshooting of customer issues during evaluations. • Customer & Product Feedback: Convey structured customer feedback, including feature requests, competitive intelligence, and product issues, to Product Management and Development teams. Help shape internal best practices based on field experience. • Continuous Learning & Enablement: Maintain and continually upgrade technical understanding of the SolarWinds product portfolio. Provide training, mentoring, and knowledge transfer to other team members, and deliver Sales/Partner enablement sessions as required. • Events & Field Presence: Present at partner events, trade shows, and industry conferences. Travel to partner sites for training and enablement. Maintain a strong on-site presence with key customers across the UKI region. • Post-Sale Support: Communicate with customers throughout project lifecycle and provide handover support to Customer Success and Renewals teams once solutions are deployed, ensuring a seamless transition and ongoing customer satisfaction.