Accuray

• Provide on-site and phone support to ensure customers can effectively utilize their systems to treat patients • Provide training, in a variety of formats, to both new and current customers of the Accuray systems • Participate in the development of user and customer support documentation and training materials that will facilitate the successful use of the company’s products • Act as liaison between customers and marketing/development in providing suggestions for product improvements, enhancements, or corrections • Provide clinical input and review of new products and proposals, representing the needs of the customer and of customer support • Work with R&D Physics to test upcoming releases of product platforms and evaluate systems in development • Assist in the development and implementation of processes and programs within the Physics group • Maintain knowledge of current clinical practices

• Install, service, and maintain Accuray products. • Provide remote and on-site diagnostics prior to repair services. • Engage in required product and quality training locally and/or abroad. • Solve hardware and software problems of varying scope and complexity. • Self-manage schedule and work priorities to ensure urgent customer requirements are addressed promptly. • Train customer on-site personnel with respect to maintenance and service activities.

• Work closely with regional marketing, service, patient access, and clinical support teams to develop the overall region sales plan • Lead the region through principles and actions aligned with corporate culture, strategy, and accountability • Responsible for hiring, training, developing and coaching teams across all commercial functions • Accurately forecast order volume in Salesforce (SFDC) to ensure targets are met and exceeded • Interface with the Service Management team within the region to ensure high customer satisfaction • Build a sales funnel to meet or exceed order volume targets for the region • Drive account strategy and share growth across target health systems • Responsible for maintaining and gaining market share within the region • Drive a sales strategy around outcomes and total cost of ownership • Build strong relationships with executive management at key accounts

• Accuray EIMEA is searching for a Field Service Engineer, home-office based in Bengaluru region (India). • The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems. • The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. • Applicants must have the ability to work independently and have effective communication skills. • He/she must be comfortable with extensive travel (up to 50% travel time), on short notice, and be prepared to provide after-hours support, given the urgent nature of the service work. • Build customer relationships through your effective use of technical knowledge to install, service, and maintain Accuray products. • Support is provided remotely, from the home office, and by regular on-site visits to hospitals. • Solve a broad range of hardware and/or software problems of varying scope and complexity. • Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed swiftly, promoting the highest level of customer satisfaction through timely response, effective communications, professional appearance and efficient repair/maintenance activities. • Accurate and clear documentation of work activities completed in Service software program, providing appropriate detailed audit records of the product service history. • Appropriate care of parts inventory and prompt return of replaced parts to the stock. • Timely completion of Timesheets and Expense reports in dedicated software program. • Assist in the development of service documentation with the Customer Service team. • Training of customer on-site personnel with respect to maintenance and service activities. • Assist in identification and development of Field Support tools and test equipment. • Engage in required product and quality training locally and/or abroad.

• Front-line responsibility for installations, remote and on-site diagnostics prior to repair services • Periodic maintenance visits on Accuray systems • Build customer relationships through effective use of technical knowledge • Solve a broad range of hardware and/or software problems • Self-management of schedule and work priorities • Accurate and clear documentation of work activities • Train customer on-site personnel regarding maintenance and service activities • Engage in required product and quality training locally and/or abroad • Assist in the development of service documentation

• Own and deliver the regional capital quota for CyberKnife and Radixact systems • Drive new system placements through greenfield expansion and competitive displacement opportunities • Maintain accountability for capital revenue performance, unit volume, and regional forecast accuracy • Prospect, qualify, and convert high-quality opportunities across targeted health systems and standalone accounts • Lead 12–24 month committee-driven capital sales cycles, navigating clinical, financial, and executive decision-makers • Maintain 4x pipeline coverage to ensure consistent capital performance • Convert qualified leads generated by RBDMs into active, well-governed sales opportunities • Engage C-suite stakeholders (CEO, CFO, COO) while building strong physician and clinical champions • Effectively communicate Accuray’s clinical, operational, and financial value propositions to diverse buyer audiences • Navigate both enterprise and department-level stakeholders to drive alignment and decision velocity • Partner with Technical Sales Specialists on must-win and complex deals to secure technical differentiation and closure • Collaborate with Clinical Sales Directors and internal stakeholders to ensure seamless clinical validation and execution • Coordinate with Marketing, Service, Finance, and Contracting teams to execute competitive deal strategies • Maintain accurate forecasting with disciplined pipeline governance and ±10% forecast accuracy • Ensure rigorous CRM usage and opportunity hygiene within Salesforce • Provide timely, accurate updates on opportunity status, risks, and close plans

• Accuray is searching for a Field Service Engineer, home-office based in Veneto region, preferably in Vicenza (Italy) • Front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as periodic maintenance visits on Accuray systems • Diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals • Work independently and have effective communication skills • Comfortable with extensive travel (up to 50% travel time), on short notice, and prepared to provide after-hours support

• Own and develop installed base accounts , serving as the primary point of contact to improve long term customer success and satisfaction with our solutions • Build and maintain long-term, trust-based relationships with key stakeholders (clinical, technical, and executive levels) to secure potential future TITU. • Collaborate with internal stakeholders (Product Development, Marketing, Training, Clinical Applications and Physics support, service) to develop and maintain high quality communication to disseminate the voice of the customer/potential customer to guide processes. • Act as a bridge between customers and internal teams (clinical, service, marketing, operations, collaboration follow-up, ensure success for First in country product implementation) to ensure seamless execution and high customer satisfaction • Drive Installed Base revenue growth through upgrades, service offerings, and new business opportunities within existing customers • Actively supporting the full sales cycle (from opportunity identification to deal closure), in close collaborations with the Regional Business Leader, Business Manager and Regional service manager during trade-in and trade-up deals and assist with service purchases, contract negotiations and renewals. • Conduct customer visits, co-delivers presentations and demonstrations , translating complex solutions into clear clinical and business value • Support animating workshops, and on-site engagements , reinforcing clinical excellence and strengthening customer partnerships • Identify and escalate customer needs, challenges, competitive novelties and market insights to shape strategy and offerings, act as a liaison between the KOLs and the company medical affairs, providing feedback and insights on market trends and customer needs. • Record customer’s interactions and projects into CRM system • Ensure up-to-date expertise to deliver best-in-class customer guidance • Attend key meetings / trade shows (ESTRO, DEGRO, etc.) strengthening brand presence, capturing market insights, and developing new prospect relationships

• Own the installed base performance across assigned accounts, serving as the primary commercial and clinical growth leader post‑installation • Drive treatment volumes, utilization, and program maturity across CyberKnife and Radixact systems • Expand treated indications, referral patterns, and program reach in partnership with customer clinical teams • Sell Synchrony, software upgrades, application packages, and feature enhancements into the installed base • Position new clinical capabilities to improve outcomes, efficiency, and customer ROI • Maintain accountability for software and upgrade revenue targets within the region • Grow service contract revenue, including renewals and multi‑year agreements • Partner with Service and Sales Operations on pricing strategy, renewals, and customer negotiations • Support consistent ARR expansion and high renewal rates across the installed base • Identify, qualify, and surface trade‑in / trade‑up opportunities • Partner with Regional Sales Directors to enable capital pull‑through from the installed base • Provide clinical, utilization, and lifecycle insights to strengthen capital deal strategies • Build and maintain strong relationships with physicians, physicists, administrators, and executive stakeholders • Lead customer business reviews focused on performance, utilization, growth opportunities, and roadmap alignment • Collaborate closely with Clinical Applications to ensure optimal adoption and customer success

• Leads all the post installation customer care and opportunity development. • Achieves and exceeds order, revenue and profitability targets through service contract renewals, warranty conversions and sale of products, software and services into existing customer accounts. • Develops and maintains an in-depth, comprehensive knowledge and expertise on Service and Installed Base (IB) product portfolio, including relevant upgrades and be first-line contact for upgrade sales support. • Manages complete regional product lifecycle for the IB. • Leads regular meetings with key customers. • Builds and maintains relationships with key accounts, ensuring satisfaction and fostering long-term partnerships. • Drives strategic and tactical initiatives and upgrades opportunities. • Develops, runs and analyses regular Customer Satisfaction Surveys and implements result-based action plans. • Tracks and understand the updates and upgrades roadmap envisioned for each fiscal year. • Establishes IB sales opportunity management through Salesforce (SFDC).