• Lead deep-dive technical discovery sessions to understand customer workflows across DevOps, Cloud, and Security teams. • Design and present tailored architectures that integrate Akeyless into diverse environments (Kubernetes, AWS/GCP/Azure, CI/CD pipelines, and hybrid-cloud). • Deliver high-impact product demos that highlight the "Akeyless Advantage"-specifically our SaaS-native ease of use and zero-knowledge DFC™ encryption. • Own the technical win by managing Proof of Concepts (PoCs). • Use your deep knowledge of the secrets management landscape to effectively position Akeyless against competitors, focusing on TCO reduction and operational simplicity. • Act as a bridge between the field and our Product/R&D teams, advocating for new features based on market feedback. • Lead the technical response for RFIs/RFPs and navigate complex security/compliance audits with prospective CISOs.

• Lead technical discovery sessions with operators, PMs, and acquisition teams. • Design FPS solution architectures aligned to customer sensors, platforms, and workflows. • Serve as a trusted technical advisor during pilots, evaluations, and proposal cycles. • Deliver technical briefings to both engineering teams and senior leadership. • Build and maintain demo environments reflecting real mission use cases. • Operate Edgeworks demo stacks for customer visits and field trials. • Ensure demos are reliable, repeatable, and aligned with current product capability. Support pilot deployments and technical validation. • Partner with Sales Principals to design technically credible solutions. • Scope deployments to ensure mission success and realistic pricing. • Contribute technical content to RFIs/RFPs when needed. • Help Sales explain FPS architecture, integration paths, and operational impact. • Translate customer problems into structured product feedback. • Convert field insights into actionable user stories for the Engineering team. • Identify gaps in product usability, deployment workflows, or documentation. • Help prioritize features based on real operational needs.

• Educate our customers as a trusted advisor to their automation and integration efforts. • Bring accounts to technical close by navigating complex, multi-party sales and designing joint integration architectures with our customers' Engineering teams. • Partner with our Growth, Engineering, and Product teams to gather and prioritize feedback from prospective customers. • Drive revenue for Zapier by positioning Zapier as an integral part of customers’ business strategy through value-driven proof-of-concepts, customized demos, and solution discussions. • Collaborate with cross-functional teams including Engineering, Product, and Customer Success to develop integration architectures and long-term adoption strategies. • Advocate for customers and influence the product roadmap, ensuring Zapier’s platform evolves to meet the needs of enterprise customers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Solution Architect, you will work with customers, and internal teams to understand business challenges and root-cause issues. You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency. - Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through - Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience - Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices - Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk - Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage - Work cooperatively with others across the organization to achieve shared objectives Qualifications - Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, end-user communication - Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study - Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI - Strong understanding of property management is required at both the corporate and property level - Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally - Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners - Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce - Ability to travel up to 20% Requirements - Proficient understanding of the multifamily industry and Affordable Housing programs - Prior experience with RealPage OneSite Leasing & Rents and/or On-Site Manager, and Document Management is preferred - 1-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations - Project management experience/ability to lead business discovery workshops - Technical writing acumen and ability to author custom statements of work - Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions - Experience planning, managing, and performing integration design, testing, and deployment Benefits - Pay Range: USD $62,900.00 - USD $107,100.00 /Yr.